# Website and regional settings

Maintain your website's profile, email identity, branding and regional display settings.

*Release 3.3 · admin, supervisor*

**Settings › General Settings › Website** · **Settings › General Settings › Regional Settings**

## What it is

**Website** holds your account profile, branding and email identity. **Regional Settings** sets the timezone, language and formats used by the website. These settings apply to the selected website account.

## Who uses it and why

Users with the **Settings** role maintain account details and regional choices in the sections delegated to them. Powerfront changes classification and currency on your behalf.

## Where to find it

With the **Settings** role and the relevant delegated screen permissions, open **Settings › General Settings › Website** for **General Website Settings**. Open **Settings › General Settings › Regional Settings** for timezone, currency, language, country and date or time display.

## How it works

Select the correct website before editing. Website details identify the account, while the logo and image supply its branding. Transcript sender and reply-to fields control the email identity used for chat transcripts.

Regional choices set the website's local time and display conventions. **Currency** provides preset symbols or **Custom** formatting, with a preview. **Date Format** offers month/day/year, day/month/year and year-month-day; **Time Format** offers **12h** or **24h**.

## Configure it

1. Open **Website**, update the required profile fields and choose images with **Choose Image**.
2. Set transcript email identity and any alternative outbound server details your setup uses.
3. Choose **Save**.
4. Open **Regional Settings**, select the timezone and display choices, then choose **Save** there too.

Ask Powerfront to change **Instance Type**, **Vertical - Primary**, **Vertical - Secondary** or currency. The sales attribution and control group options share the website screen; review their effect with your reporting owner.

### Settings

| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Enable front-end integration | Settings › General Settings › Website | website | On for a new website | Settings role | Controls whether front-end integration is enabled. |
| Mobile Operator Screen Sharing Start URL | Settings › General Settings › Website | website | Not set | Settings role | Sets the start address used for mobile operator screen sharing. |
| Enable Transfer Basket | Settings › General Settings › Website | website | Off | Settings role | Makes basket transfer available for the website. |
| Website Account Email | Settings › General Settings › Website | website | Not set | Settings role | Sets the account email address. |
| Website Email | Settings › General Settings › Website | website | Not set | Settings role | Sets the website email identity. |
| Chat Transcript Sender Email Address | Settings › General Settings › Website | website | Not set | Settings role | Sets the sender address for chat transcript emails. |
| Chat Transcript Reply-to Email Address | Settings › General Settings › Website | website | Not set | Settings role | Sets the reply-to address for chat transcript emails. |
| Alternative Outbound Server SMTP Address | Settings › General Settings › Website | website | Not set | Settings role | Selects an alternative outbound mail server. |
| Enable SSL for Alternative Outbound SMTP Server | Settings › General Settings › Website | website | Off | Settings role | Enables SSL for the alternative outbound server. |
| Sales Attribution (days) | Settings › General Settings › Website | website | 30 days | Settings role | Sets the period used for conversation sales attribution. |
| Contact Sales Attribution | Settings › General Settings › Website | website | Off | Settings role | Enables contact-based sales attribution. |
| Potential Engagement Target (%) | Settings › General Settings › Website | website | 20% | Settings role | Sets the potential engagement target. |
| Control Group (%) | Settings › General Settings › Website | website | 0% | Settings role | Sets the share allocated to the engagement control group. |
| Next Sale Conversion | Settings › General Settings › Website | website | Off | Settings role | Changes the sale conversion attribution policy. |
| Auto set Visitor as Operator Favorite on Sale Conversion | Settings › General Settings › Website | website | Off | Settings role | Automatically favourites the visitor for the operator on sale conversion. |
| Time Zone | Settings › General Settings › Regional Settings | website | Not set: uses the hosting environment timezone | Settings role | Sets the website timezone used for local time calculations. |
| Currency | Settings › General Settings › Regional Settings | website | Dollar symbol ($) | Settings role | Sets the money display symbol and formatting. |
| Symbol Position | Settings › General Settings › Regional Settings | website | Left | Settings role | Places the currency symbol to the left or right of the amount. |
| Decimal Separator | Settings › General Settings › Regional Settings | website | Full stop (.) | Settings role | Sets the character separating the decimal part. |
| Thousands Separator | Settings › General Settings › Regional Settings | website | Comma (,) | Settings role | Sets the character grouping thousands. |
| Currency Code | Settings › General Settings › Regional Settings | website | Not set: no currency conversion code | Settings role | Sets the currency code used with the currency configuration. |
| Language | Settings › General Settings › Regional Settings | website | English | Settings role | Sets the website's default language. |
| Date Format | Settings › General Settings › Regional Settings | website | mm/dd/yyyy | Settings role | Sets the website date display format. |
| Time Format | Settings › General Settings › Regional Settings | website | 12h | Settings role | Sets the website time display format. |

### Fields

| Field | Where | Required | What it is for |
|---|---|---|---|
| Live Start Date | Settings › General Settings › Website | No | Records when the website went live. |
| Instance Type | Settings › General Settings › Website | No | Classifies the website as Ecommerce or Non Ecommerce. |
| Vertical - Primary | Settings › General Settings › Website | No | Records the primary business vertical. |
| Vertical - Secondary | Settings › General Settings › Website | No | Records the secondary business vertical. |
| Website URL | Settings › General Settings › Website | No | Sets the website's primary address. |
| Company Logo | Settings › General Settings › Website | No | Selects the company branding image. |
| Website Image | Settings › General Settings › Website | No | Selects the website image shown in the application. |
| Country | Settings › General Settings › Regional Settings | No | Records the website country. |

### Permissions

| Permission | Lets you |
|---|---|
| Settings | Access settings screens, subject to delegated screen permissions. |
| Website | Allow access to the website settings screen. |
| Regional Settings | Allow access to regional settings. |
| Powerfront | Change classification and currency on your behalf. |

## Limits and good to know

Website regional settings and an operator's personal timezone or language are separate choices. Changing a display format does not itself translate your configured content.

A logo can also be used in the visitor experience. Removing it clears the corresponding visitor-side logo setting. Configuring an alternative SMTP address alone does not establish that all outbound email accounts are ready to send.

## Depends on and works with

### This feature uses

- **Requires** Website accounts (managed by Powerfront): The profile belongs to a website account.
- **Configured in** [Roles and permissions](ADM-008.md): Roles and screen permissions control editing.
- **Works better with** [Image and font libraries](ADM-019.md): Image assets supply the company logo and website image.
- **Related** [Saving settings](ADM-005.md): Review settings-save guidance when changes are rejected or do not appear in connected consoles.
- **Related** [Supported languages](ADM-022.md): Set up supported languages separately when the website needs translated content.
- **Related** [Email account and mailbox setup](CHN-024.md): Review email account setup alongside the website sender and outbound server details.

### Used by

- **Configures** [Visitor location](VIS-005.md): The website's country contributes to local and international classification.
- **Configures** [Stats Bar and My Stats](CON-024.md): Website currency settings determine how monetary statistics are displayed.
- **Configures** [Skillsets and skills-based routing](CHAT-007.md): Timed skill conditions use the website timezone set in Regional Settings.
- **Configures** [Transcripts by email and print](CHAT-025.md): Website settings supply the transcript sender and reply-to email addresses.
- **Configures** [Email and print transcripts for visitors](VX-022.md): Website settings supply the sender and reply-to addresses used for chat transcript emails.
- **Configures** [Visitor chat languages and text direction](VX-031.md): Website language and regional configuration contribute to language fallback.
- **Configures** [Visitor event and bot schedules](ENG-003.md): The website time zone determines the local time used by these schedules.
- **Configures** [Proactive chat control group settings](ENG-005.md): Website settings supply the percentage and assignment duration.
- **Configures** [Task notes and operator reminders](ENG-024.md): Website regional settings provide the date and time context for task scheduling.
- **Configures** [Saved responses as AI knowledge](AIP-011.md): The website's default language is the first choice for response content.
- **Configures** [Messaging channel connections](CHN-001.md): The website timezone determines when messaging account business hours apply.
- **Configures** [SMS number and channel setup](CHN-022.md): The website timezone determines when SMS account business hours apply.
- **Configures** [Telephone business hours and fallback handling](RTC-002.md): The website timezone applies when the telephone number has no saved timezone.
- **Configures** [Purchase tracking and sales totals](COM-020.md): Website settings control automatic favourites on attributed sales.
- **Configures** [Sales attribution to conversations and operators](COM-021.md): Website settings control the attribution window and contact matching.
- **Configures** [Proactive chat control group sales comparison](COM-022.md): Website settings set the control percentage, assignment period and first-sale reporting policy.
- **Configures** [Purchase currencies and conversion](COM-023.md): Website regional settings hold the currency code and display format.
- **Configures** [Conversation lead capture and follow-up](COM-026.md): Website timezone settings affect lead notification dates and date-range handling.
- **Configures** [Assisted basket transfer to the storefront](COM-028.md): Enable Transfer Basket in Website settings controls availability alongside the subsite setup.
- **Configures** [Reports data and metric definitions](REP-002.md): Regional settings supply website time and display formats.
- **Configures** [Sales attribution and conversion reports](REP-008.md): Website regional settings control the date, time and number formats used in reports.
- **Configures** [Service Overview performance comparisons](REP-015.md): Regional and time-zone settings affect date interpretation and presentation.
- **Configures** [Service Overview dashboard](REP-016.md): Website timezone and date format affect date-based dashboard presentation.
- **Configures** [Operation Analysis of visitor and sales activity](REP-017.md): The website time zone determines the selected daily reporting period.
- **Configures** [Report downloads and email sharing](REP-019.md): Regional formats affect displayed dates, times, numbers and currencies.
- **Configures** [Operator Log](REP-022.md): Regional settings affect date and time presentation.
- **Configures** [Business hours and scheduling](ADM-016.md): Messaging business hours use the website timezone.
- **Configures** [Content library](ADM-020.md): The product currency selector initially uses the website currency when available.
- **Configures** [Supported languages](ADM-022.md): Regional Settings contains the website's default Language.
- **Related** [Reporting data availability and warning logs](REP-030.md): Website timezone settings help investigate a Time Zone Mismatch warning.
- **Related** [Image and font libraries](ADM-019.md): Select library images in Website settings to apply the company logo and website image.

## FAQ and troubleshooting

### Why can I view a setting but not change it?

Check your **Settings** role, delegated screen access and **View Only** restriction. Powerfront changes classification and currency for you.

### Why is the website date format different from my preference?

Website regional settings and personal account preferences are separate. Check both screens.

### Where do I change the sender of chat transcripts?

Use **Chat Transcript Sender Email Address** and **Chat Transcript Reply-to Email Address** in **Website**.

### Why is translated content still missing?

Selecting **Language** does not supply translations. Ask Powerfront to configure supported languages, then enter the translated content.