# Fix and Re-Phrase for operator drafts

Correct spelling and grammar or rewrite an operator draft before sending it.

*Release 3.3 · admin, operator*

**Settings › AI › Features** · **Settings › Chat › Keyboard Shortcuts**

## What it is

**Fix** checks draft spelling and grammar. **Re-Phrase** rewrites draft text using the configured instructions and style. Both return text for you to review before sending.

## Who uses it and why

Operators use these tools to correct or improve a reply they have already drafted. Administrators set the writing guidance and decide who can use each tool.

## Where to find it

Use **Fix** or **Re-Phrase** beside the conversation composer. The composer menu also includes **Check Spelling/Grammar**. Keyboard shortcuts can be configured under **Settings › Chat › Keyboard Shortcuts** with the **Settings** role.

Configure the **Rephrase** and **Spelling/Grammar Check** feature types under **Settings › AI › Features**. Use the **Settings** role with the **AI** permission, or the **Developer** role.

## How it works

1. Type a reply in the composer.
2. Choose **Fix** to correct spelling and grammar, or **Re-Phrase** to rewrite it.
3. Review the returned text in the draft area.
4. Make any further edits and send the reply yourself.

For **Re-Phrase**, INSIDE first looks for a matching standalone **Rephrase** feature. If none matches, it can use **Copilot**. Spelling correction first uses a matching **Spelling/Grammar Check** feature, then Copilot as a fallback.

The draft follows the available conversation context when the AI prepares its result. Spelling correction can also act on an edited suggestion when the main composer is empty. An empty correction result does not erase the existing draft.

## Configure it

Create the dedicated features you need and select suitable accounts. Set **Instructions**, visitor filters and priority. **Rephrase** also offers **Suggestion Style**.

With the **Settings** or **Manager** role and the required operator permissions, grant operators **Allow AI Rephrase** and **Allow AI Spelling/Grammar Check** as appropriate under **Chat Permissions**. **Allow AI Suggestions** also permits these tools. A dedicated rewrite or correction feature can work without enabling Copilot suggestions.

### Settings

| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Instructions | Settings › AI › Features | website | Not set: account or service guidance applies unless another instruction source is configured | Settings role, Developer role | Guides the selected Rephrase or Spelling/Grammar Check feature. |
| Suggestion Style | Settings › AI › Features | website | Not set: no additional tone selected | Settings role, Developer role | Selects a tone for Rephrase output. |
| Validate URL(s) | Settings › AI › Features | website | Off | Settings role, Developer role | Enables URL validation for the selected draft-assistance feature. |

### Permissions

| Permission | Lets you |
|---|---|
| Allow AI Rephrase | Allows operators with the Chat role to request draft rewrites. |
| Allow AI Spelling/Grammar Check | Allows operators with the Chat role to request spelling and grammar correction. |
| Allow AI Suggestions | Also permits the draft rephrase and spelling tools for compatibility. |
| Settings | Configure features with the AI permission and maintain keyboard shortcuts. |
| AI | Allows AI configuration under Settings Permissions. |
| Developer | Configure dedicated draft-assistance features. |

## Limits and good to know

- These actions need draft text. Use **Re-Suggest** for a new reply based on the visitor's message.
- The tools do not send the result automatically.
- Dedicated features take precedence even when Copilot is configured.
- Controls depend on website and channel AI availability, permissions and support for the current conversation.
- A correction may leave text unchanged when no change is needed or processing cannot provide a usable result.

## Depends on and works with

### This feature uses

- **Requires** [AI accounts and shared defaults](AIP-001.md): Draft assistance needs a suitable AI account.
- **Requires** [Operator replies and comments](CON-015.md): The tools act on text in the operator composer.
- **Configured in** [Roles and permissions](ADM-008.md): Chat permissions control access to each tool.
- **Configured in** [AI feature settings and change history](AI-001.md): Dedicated feature selection uses account support, visitor filters and priority.
- **Configured in** [AI instructions and templates](AI-002.md): Instructions guide the correction or rewrite.
- **Configured in** [Console keyboard shortcuts](CON-026.md): Keyboard Shortcuts defines the key combinations for supported draft-assistance actions.
- **Works better with** [Copilot reply suggestions](AI-006.md): Copilot supplies a fallback when no suitable dedicated feature matches.
- **Needs licence or module** Admin settings and feature switches (managed by Powerfront): AI must be enabled for the website.

### Used by

- **Enhances** [Operator replies and comments](CON-015.md): Enabled AI tools can help revise drafted text.
- **Enhances** [Console keyboard shortcuts](CON-026.md): Shortcuts can check spelling and grammar or expand a draft when those actions are available.
- **Enhances** [AI assistance, translation and sentiment reports](REP-026.md): Fix and rephrase actions contribute assistance usage counts.

## FAQ and troubleshooting

### Why is Fix unavailable?

Check **Allow AI Spelling/Grammar Check** or **Allow AI Suggestions**, and that a suitable correction feature or Copilot is available. Check that there is text to correct.

### Why are Copilot's rephrase instructions not being used?

A matching standalone **Rephrase** feature takes precedence. Edit its **Instructions** or change its targeting.

### Can operators use these tools without Copilot suggestions?

Yes. Configure the dedicated feature types and grant their individual permissions.

### Why did my draft stay the same?

The service may have found no correction or returned no usable replacement. Your existing text is preserved. Review any error shown before trying again.