# Store product selection for chat Search a connected store and prepare product cards in the order you want to send them. *Release 3.3 · admin, operator* **Products** · **Settings › Commerce › Commerce Providers** ## What it is **Products** can show the connected store's catalogue inside the operator interface. You can search, narrow results and add products to a reply. Multiple products combine into one message that you can arrange before sending. ## Who uses it and why Operators prepare relevant products without leaving the conversation. Administrators choose the catalogue and filters shown in the panel. ## Where to find it Open **Products** in the operator interface. When commerce replacement is active, you see **Search commerce products** and the selected provider's name. Administrators with **Settings** and relevant **AI** access, or **Developer**, configure the replacement in **Settings › Commerce › Commerce Providers**. ## How it works 1. Select the visitor or conversation you are assisting, then open **Products**. 2. Enter search terms. Use **Filter** to add available product filters when configured. 3. Scroll through results. More pages load automatically near the end of the current results. 4. Click a card or **Add to reply** to put the product into your draft. You can also copy or drag product cards into the composer. 5. Add further products, arrange the draft and send it using the conversation's normal send control. Drag products within the draft to reorder them. You can also focus a draft card and use Alt with the left or right arrow key. The direction follows the interface's text direction. Escape cancels a drag. Product cards in the panel, draft and history are read-only for shopping actions. They retain the supported visitor actions in the message you send. ## Configure it A **Settings** administrator with relevant **AI** access, or a **Developer**, enables **Replace the standard Products panel** on the selected provider. It requires **Product search**. Enable **Product facets** and select **Product filters** to expose filters. The replacement removes the standard **All Products**, **Top by Visitor** and subsite filter controls in favour of commerce catalogue search. Provider routing still uses the current visitor's subsite. An existing website-specific product search customisation takes priority over this replacement. ## Limits and good to know - The panel requests 20 products per page. Further pages depend on the provider returning more results. - You need search terms or a filter value; an empty search does not browse all products. - An empty **Product filters** selection gives a search-only panel. - Changing the selected visitor can change the catalogue. Older responses are not applied to the new visitor's results. - Reordering changes the current draft. It does not change messages already sent. - Draft editing depends on the current composer's capabilities and restrictions. ## Depends on and works with ### This feature uses - **Requires** [Messages and rich content](CHAT-002.md): Product cards use the conversation's Rich Content composer. - **Requires** [Commerce provider setup and selection](COM-001.md): The commerce Products panel needs an enabled provider with Product search and panel replacement selected. - **Requires** [Product search and filters](COM-007.md): The commerce panel uses catalogue search and selected product filters. - **Requires** [Product card configuration and shopping actions](COM-014.md): Commerce results and composed products use Rich Content product cards. - **Configured in** [Website, channel and subsite access](ADM-009.md): Website and subsite access constrain the available catalogue context. - **Configured in** [Custom scripts managed by Powerfront](EXT-015.md): An existing custom product-search integration can take precedence over commerce panel replacement. - **Works better with** [Product options and variant selection](COM-008.md): Visitors can retrieve complete product options from eligible cards. - **Works better with** [Add to cart from product cards](COM-016.md): Supported visitor basket actions are retained when cards are prepared for sending. - **Related** [Tracked product search and integrations](COM-018.md): Tracked product search supplies the standard Products panel when commerce replacement is off. ### Used by - **Enhances** [Operator replies and comments](CON-015.md): Product browsing can add product content to a reply. - **Enhances** [Visitor and conversation information panels](CON-017.md): The Products panel supports browsing and preparing product content. - **Enhances** [Mobile console](CON-033.md): Available product tools support mobile conversation work. - **Enhances** [Product cards in visitor chat](VX-019.md): Operators can browse products and add them to a reply. - **Enhances** [UCP product catalogue connection](COM-005.md): A UCP catalogue can supply the operator Products panel. - **Enhances** [Product search and filters](COM-007.md): The operator Products panel provides browsing and reply composition. - **Enhances** [Product card configuration and shopping actions](COM-014.md): Operators browse and compose messages containing product cards. - **Related** [AI product suggestion settings](AI-027.md): Operators review and share suggested products through the product panel. - **Related** [Tracked product search and integrations](COM-018.md): Commerce-provider browsing is an alternative to the standard tracked-product panel. ## FAQ and troubleshooting ### Why do I still see the standard product controls? Check that the selected provider enables **Replace the standard Products panel** and **Product search** for this visitor's subsite. A website-specific product search customisation can also take priority. ### Why are products not loaded when I open the panel? Enter a search term or apply a filter value. The panel starts with a prompt to search the catalogue. ### Why did no more products load? The provider may have reached the end of its results. If a loading error appears, refine the search or try again. ### Why can I not add or reorder cards in this conversation? Check whether the conversation and composer allow editing. Read-only views do not permit draft changes. ### Does clicking a card send it immediately? No. It adds the product to your reply draft. Review the draft and send it when ready.