# Past show attendance and activity

Review a past show's attendance, watch time, content interest and discussion, with attendee-level activity and downloads.

*Release 3.3 · admin, operator, supervisor*

**Settings › Live Shows › Past Shows**

## What it is

Each past broadcast has a report that brings together attendance and interaction evidence. You can review the audience over time, inspect an attendee's activity and see which content attracted interest. Recording playback has separate post-show measures when that data is available.

## Who uses it and why

- Supervisors compare turnout and engagement across broadcasts.
- Operators review attendees' questions, favourite items and follow-up requests.
- Administrators check show results and download evidence for further analysis.

## Where to find it

With the **Live Shows** role, open **Settings › Live Shows › Past Shows** and choose **Report** on the relevant broadcast. The list also shows **RSVP'd** and **Attendees** counts.

## How it works

1. Find the broadcast you want to review and open **Report**.
2. Use **Summary** for **Total Unique Attendees**, **Peak Attendees**, **Total Likes** and **Avg. Watch Time (mins)**, with an attendance and likes timeline.
3. Open **Attendees** for visitor details, **Assisted By**, **Joined**, **Watch Time**, likes and available communication opt-ins. Missing details appear as a dash.
4. Expand an attendee row to inspect connection and disconnection events, likes, unlikes and questions.
5. Use **Showcase**, **Q & A** and **Messages** to review content interest and discussion. Post-show reporting appears when recording-viewer data is available.
6. Choose **Download Report** in the relevant report. You can also open the **RSVP List** from an RSVP count and download it.

Average live watch time divides the accumulated viewer watch time by the unique viewer count. The summary displays whole minutes, so a short average can appear as zero.

## Configure it

With the **Settings** role and the required operator permissions, assign reviewers the **Live Shows** role in **Settings › Account › Operators**. The report draws on activity collected during the show, so it does not need a separate attendee record to be entered manually.

Registration, show questions, featured content and replay each add their own evidence when you use those features.

### Permissions

| Permission | Lets you |
|---|---|
| Live Shows | Open Past Shows and its show-specific reports. |

## Limits and good to know

- **RSVP'd** counts registration evidence. It is not the same as actual attendance.
- **Total Likes** counts reaction activity. **Unique Likes** in **Showcase** uses attendees' saved item favourites, so these figures can differ.
- Connected time and watch time are separate measures. Treat watch time as INSIDE's recorded viewing activity, rather than proof of attention.
- Live attendance and post-show playback are reported separately. Do not add them together and call the result unique people.
- This report contains attendee contact details where they were collected. Share downloads with the appropriate reviewers.

## Depends on and works with

### This feature uses

- **Requires** [Live show broadcasting](RTC-023.md): Broadcast participation supplies attendance and connection activity.
- **Configured in** [Roles and permissions](ADM-008.md): Access to the show management screens is set through roles.
- **Works better with** [Live show Showcase and product interactions](RTC-024.md): Content favourites and reactions supply engagement evidence.
- **Works better with** [Live show questions and moderation](RTC-025.md): Questions, replies and messages appear in the show report.
- **Works better with** [Live show RSVP, reminders and follow-up](RTC-026.md): Registrations and callback responses add RSVP and follow-up evidence.
- **Works better with** [Live show recordings and publishing](RTC-027.md): Recording playback adds separate post-show activity.
- **Related** [Voice, video and live show reports](REP-027.md): Live Shows reports provide broader attendance, engagement and sales measures alongside individual show reports.

### Used by

- **Related** [Live show broadcasting](RTC-023.md): Use Past Shows reports to review broadcast attendance and engagement.
- **Related** [Voice, video and live show reports](REP-027.md): Past-show reports provide attendee and interaction detail alongside the historical Show Summary.

## FAQ and troubleshooting

### Why is the RSVP count different from attendance?

A visitor can register without joining. Attendance records participation in the broadcast.

### Why do the likes figures differ between Summary and Showcase?

The summary counts likes activity. **Showcase** counts attendees who retained each item as a favourite, so repeated reactions and unlikes affect the measures differently.

### Why are an attendee's email or phone details missing?

The report can only show details collected for that attendee. A dash indicates that the value is unavailable.

### Why does average watch time show zero?

The summary displays whole minutes. An average below one minute is displayed as zero minutes.