# Company Shows with prerecorded videos

Arrange prerecorded videos into a named show and share the collection with visitors.

*Release 3.3 · admin, developer, operator, visitor*

**Settings › General Settings › Video Feed** · **Settings › Account › Operators**

## What it is

**Company Shows** groups prerecorded videos into an ordered collection. You can give the show a name, thumbnail and tags, then share it with a visitor. These collections are separate from live broadcasts and their recordings.

## Who uses it and why

- Operators curate and share video collections relevant to a visitor.
- Administrators grant video-management permissions and arrange video-feed availability with Powerfront.
- Developers can use authorised show listing in an integration.
- Visitors watch the videos through the shared show player.

## Where to find it

Open the console's video-feed control to display **Video Approvals**, then choose **Company Shows**. Use **Show** to open **Create Company Show**.

Powerfront manages the feature configuration in **Settings › General Settings › Video Feed**. Your **Settings** role can manage operator permissions in **Settings › Account › Operators**.

## How it works

1. Create a show and enter its name.
2. Add videos with **Upload a video** or **Select from Library**. Drag their thumbnails to set the order.
3. Choose a thumbnail, or use the first video's thumbnail. Add an optional URL, subsite assignment, tags and **Next Show**.
4. Choose **Save**. A new show created here starts **Offline**.
5. Use **Make Public** or **Make Private** when you are ready to share it. Choose **Share Show** to copy its link.

The player moves through the collection and can advance when a video finishes. A share can also identify a particular video within the show. Views are counted for the show and its shares.

## Configure it

Ask Powerfront to enable the video-feed setup. With the **Settings** role and the required operator permissions, give the relevant operators the **Video Feed** role and **Manage Company Video Feed** permission. Desktop uploads also have an **Upload Video on Desktop** permission.

Use **Take Offline** to make a show unavailable through the visitor playback paths. **Delete** also prevents visitor playback of that show. **Private** is a publication status that still permits shared playback; it does not ask the visitor to sign in.

### Fields

| Field | Where | Required | What it is for |
|---|---|---|---|
| Name your video show | Video Approvals › Company Shows | Yes | Names the collection. A show cannot be saved without a name. |
| Video Collection | Video Approvals › Company Shows | Yes | Contains at least one video, in the order you arrange its thumbnails. |
| Upload Thumbnail | Video Approvals › Company Shows | No | Supplies the required show image. Uploading is optional because the editor can use the first video's thumbnail instead. |
| Add URL (optional) | Video Approvals › Company Shows | No | Associates a website address with the show. |
| Subsites | Video Approvals › Company Shows | No | Associates the show with subsites. Selection is required for an operator restricted to part of the website's subsites. |
| Add tags | Video Approvals › Company Shows | No | Adds tags to help organise the show. |
| Next Show | Video Approvals › Company Shows | No | Links another collection as the next show. |

### Permissions

| Permission | Lets you |
|---|---|
| Video Feed | Open the video-feed management workspace. |
| Manage Company Video Feed | Manage Company Shows and their publication status. |
| Upload Video on Desktop | Provides desktop video upload in the video management workspace. |

## Limits and good to know

- A name and at least one video are required. The editor also needs a thumbnail before saving.
- Operators restricted to selected subsites must assign a subsite when creating a show.
- Team filtering follows the creator's current teams. A later team-membership change can therefore affect where the show appears in management searches.
- Filtering or removing a show does not establish that its underlying video files have been deleted.

## Depends on and works with

### This feature uses

- **Requires** [File library](ADM-017.md): Shows use videos from the file library.
- **Configured in** [Subsites](ADM-003.md): Subsite assignments affect management filtering and the share destination.
- **Configured in** [Roles and permissions](ADM-008.md): Video Feed permissions control management access.
- **Configured in** [Website, channel and subsite access](ADM-009.md): Operator subsite grants restrict which Company Shows they can manage.
- **Configured in** [Teams](ADM-013.md): Team filtering follows the show creator's current team membership.
- **Configured in** [My API Keys and access restrictions](SEC-012.md): Scoped integration credentials control access to show listings.
- **Works better with** [Tags and conversation data](CHAT-031.md): Tags organise collections.
- **Works better with** [INSIDE API](EXT-018.md): Authorised integrations can list shows.
- **Related** [Video Feed for visitors](VX-025.md): The visitor Video Feed guide explains playback of shared Company Shows.
- **Needs licence or module** Admin settings and feature switches (managed by Powerfront): Powerfront must enable Video Feed before operators can manage Company Shows.

### Used by

- **Enhances** [Video Feed for visitors](VX-025.md): Curated shows and share links can open a selected collection or video.
- **Enhances** [Visitor popup event setup](ENG-006.md): Popup links can play a selected Company Show.
- **Enhances** [Purchase tracking and sales totals](COM-020.md): Video-show viewing context can receive purchase associations.
- **Enhances** [Sales attribution to conversations and operators](COM-021.md): Video-show referral context can participate in purchase credit selection.
- **Enhances** [Voice, video and live show reports](REP-027.md): Curated video shows supply video-show performance activity.
- **Related** [Attachment file types and virus scanning](ADM-018.md): Curated videos use the approval states and publication actions described by media approval.

## FAQ and troubleshooting

### Why can I not open Company Shows?

Ask Powerfront to check that the video-feed setup is enabled. Ask someone with the **Settings** role and the required operator permissions to check your **Video Feed** role and **Manage Company Video Feed** permission.

### Why does a new show not play for visitors?

The console saves new shows as **Offline**. Review the collection, then choose the required publication status.

### Does Private require a visitor password?

No. Shared playback of private shows is supported without a visitor password prompt. Use **Take Offline** to stop visitor playback of the show.

### Why does saving require a subsite?

An operator whose access is restricted to part of the website's subsites must choose a subsite for the show.