# Video Feed for visitors Let visitors browse videos, explore linked products and move into chat or appointment booking. *Release 3.3 · admin, operator, visitor* **Settings › Chat › Themes** · **Settings › General Settings › Video Feed** ## What it is **Video Feed** lets visitors browse published videos and discover related products. The experience can open from a website video entry, a shared video or a show. Depending on its configuration, a video can also offer chat or appointment booking. ## Who uses it and why Visitors watch content and follow product or advisor links. Operators share relevant videos and respond when viewers start chat. People with the **Settings** role choose the visitor controls in the theme; Powerfront manages the website's sharing, retention and video measurement settings. ## Where to find it Visitors use the configured video launcher or a shared video or show link. **Back to Chat** returns them to the conversation. Chat can offer **Back to Video Feed** or **Back to Show** to return to the content. With the **Settings** role, edit video options in **Settings › Chat › Themes**. Powerfront can change **Settings › General Settings › Video Feed** for you. ## How it works Visitors scroll or swipe through the available videos, or use previous and next controls. They can play or pause, seek, mute, and replay with **Play Again**. The theme determines whether videos repeat or advance automatically. Where enabled, visitors can search for content, select a tag, revisit a previous search, like or unlike a video, and share it. Sharing uses the browser's sharing option when available; otherwise the link is copied to the clipboard. Linked product thumbnails open their product pages. A video's chat action follows the configured operator or team availability. An offline action can instead offer scheduling or a task. During an existing audio or video call, a return control takes the visitor back to the call. Video views and playback activity are recorded for the configured viewing filters, event triggers and alerts. ## Configure it With the **Settings** role, edit the applicable theme in **Themes**. Choose the video content, chat targets, offline action and the controls visitors should see. Review **Hide Search**, **Hide Share Option**, **Autoplay Next Video** and **Loop Video Count**, then test the experience on desktop and mobile. Ask Powerfront to change website-wide sharing permissions, **Hide Products**, offline-video deletion, video sales attribution or viewing thresholds. Ask for an explicit watched percentage and verify the saved value. ### Settings | Setting | Where | Applies to | Default | Who can change it | What it does | |---|---|---|---|---|---| | Allow Operators to Share Videos | Settings › General Settings › Video Feed | website | On | Powerfront, on request | Offer video sharing to operators on desktop and the Store App. | | Allow Visitors to Share Videos | Settings › General Settings › Video Feed | website | On | Powerfront, on request | Offer sharing to visitors viewing videos on mobile or desktop. | | Hide Products | Settings › General Settings › Video Feed | website | Off | Powerfront, on request | Hide product thumbnails on Video Feed and Company Shows. | | Delete Offline Videos after x days | Settings › General Settings › Video Feed | website | 180 days | Powerfront, on request | Set the age after which offline videos are deleted, using 1 to 999 days. | | Video Feed Sales Attribution (days) | Settings › General Settings › Video Feed | website | 7 days | Powerfront, on request | Set the video sales attribution window, using 1 to 60 days. | | Watch Time Percentage to consider Video Feed completely watched | Settings › General Settings › Video Feed | website | 70 per cent | Powerfront, on request | Set the watched percentage used by video-watched event triggers, using 1 to 100 per cent. | | Max Video Feed View Hours Threshold | Settings › General Settings › Video Feed | website | 72 hours | Powerfront, on request | Set the maximum lookback available to the Viewed Video Feed event filter, using 1 to 120 hours. | | Video Feed Watched Count for Dynamic Floor Alert | Settings › General Settings › Video Feed | website | 3 videos | Powerfront, on request | Set the watched count used for the dynamic floor alert, using 1 to 999. | | Video Feed Watched Within Hours for Dynamic Floor Alert | Settings › General Settings › Video Feed | website | 24 hours | Powerfront, on request | Set the time window for the watched-count floor alert, using 1 to 120 hours. | | Hide Search | Settings › Chat › Themes | website | Off when not configured | Settings role | Hide video discovery search in the selected theme. | | Hide Share Option | Settings › Chat › Themes | website | Off when not configured | Settings role | Hide the share control even when website sharing is allowed. | | Autoplay Next Video | Settings › Chat › Themes | website | Off | Settings role | Control automatic progression to the next video. | | Loop Video Count | Settings › Chat › Themes | website | 3 plays | Settings role | Set the repeat count used by the theme's automatic playback behaviour. | ### Permissions | Permission | Lets you | |---|---| | Settings | Configure the theme's visitor video controls. | ## Limits and good to know - Shared-video and show entry can present different controls from the main theme feed. - Website sharing permission, theme visibility and the video's publication visibility affect whether a share button appears. Visitor sharing is offered for company-visible videos. - An unavailable video owner does not guarantee an immediate chat. The configured offline action determines what is offered. - Likes and some navigation and search preferences use browser storage, so they need not follow a visitor to another browser. - Search history retains up to five distinct searches that returned results in that browser. - Video sales attribution has its own window. Do not assume it matches ordinary chat sales attribution. ## Depends on and works with ### This feature uses - **Requires** [File library](ADM-017.md): Published video content and its metadata are supplied through the file library. - **Requires** [Visitor chat pane](VX-002.md): The visitor chat pane hosts video browsing and the return-to-chat controls. - **Configured in** [Visitor chat themes and branding](VX-003.md): Themes select feed content and control visitor playback, discovery and action choices. - **Works better with** [Virtual Assistant task steps and branches](ENG-011.md): A configured offline video action can run a task. - **Works better with** [Browser video and audio calls](RTC-017.md): Visitors in an audio or video call can use a return-to-call control while browsing videos. - **Works better with** [Company Shows with prerecorded videos](RTC-029.md): Curated shows and share links can open a selected collection or video. - **Works better with** [Appointment booking for visitors](VX-023.md): Configured video actions can offer appointment booking. - **Related** [Visitor event rules and actions](ENG-001.md): Visitor events can respond to video viewing using the configured watch thresholds. - **Needs licence or module** Admin settings and feature switches (managed by Powerfront): Powerfront enables the website's Video Feed capability. ### Used by - **Configures** [Visitor event rules and actions](ENG-001.md): Video Feed settings determine when playback qualifies for video-watched triggers. - **Configures** [Visitor event targeting conditions](ENG-002.md): Video Feed settings control the viewing thresholds used by video-targeting conditions. - **Enhances** [Visitor browsing and activity history](VIS-020.md): Completed video-feed views can appear in the visitor timeline. - **Enhances** [Appointment booking for visitors](VX-023.md): A video action can offer appointment booking with selected operators or teams. - **Enhances** [Proactive chat invitations](ENG-004.md): Video viewing allows an invitation to target the creator of the watched video. - **Enhances** [Visitor event alerts for operators](ENG-008.md): Video viewing lets an alert target the creator of the watched video. - **Related** [Company Shows with prerecorded videos](RTC-029.md): The visitor Video Feed guide explains playback of shared Company Shows. ## FAQ and troubleshooting ### Why is Share missing? Check **Hide Share Option** in the theme and the video's publication visibility. Powerfront can check **Allow Visitors to Share Videos** or **Allow Operators to Share Videos**, as appropriate. ### Why are products missing? The video needs linked products. Powerfront can also check **Hide Products**. ### Why does a video offer booking instead of immediate chat? The intended advisor may be unavailable, and the configured offline action may offer appointment booking. ### Why is Search missing on a shared video? The active theme or shared-video context can hide search. A shared video can remain viewable even when the full feed is not enabled. ### How do I return to my conversation or call? Use **Back to Chat** or the return-to-call control when shown. The chat header can then offer a return to the feed or show.