INSIDE Docs
How every feature of INSIDE works, where to find it, and how to set it up.
Browse by area
Visitor tracking
See who is on your website, where they came from and what they are doing, live.
24 articlesOperator console & floor
The operator console and floor: status, notifications, layouts and everyday tools.
32 articlesConversations
How chats are started, routed, handled, transferred and ended.
31 articlesVisitor experience
What visitors see: the chat pane, themes, forms, surveys and rich content.
31 articlesEngagement & automation
Proactive invitations, visitor events, Virtual Assistant tasks and bots.
26 articlesAI agents
Autopilot, Copilot, Ask AI and the AI features that work alongside your team.
39 articlesAI platform
AI accounts, models, knowledge sources and the connections AI features use.
27 articlesChannels
Messaging channels, email and tickets: WhatsApp, Messenger, SMS and more.
32 articlesVoice, video & co-browse
Voice calls, video chat, live shows, co-browsing and remote cameras.
36 articlesCommerce
Store connections, products, baskets, orders, sales attribution and leads.
29 articlesCRM & contacts
Contacts and customer records, and the Salesforce, Dynamics 365 and Zendesk integrations.
22 articlesReporting & analytics
Reports, dashboards, live statistics and logs.
31 articlesAdministration
Websites, operators, roles, teams, business hours and shared libraries.
20 articlesSecurity & privacy
Sign-in, single sign-on, permissions, personal data and data retention.
22 articlesExtensibility
The INSIDE API, webhooks, custom scripts and integrations for developers.
11 articlesUse INSIDE Docs with your AI assistant
https://docs.inside.chat/mcp