Switching between websites
Find the website accounts you can use and switch your active INSIDE workspace.
What it is
Websites lists the INSIDE accounts available to you. You can search the list, compare current workload and select the account you want to work in.
Who uses it and why
Operators switch between accounts they serve. Supervisors use the workload columns to check activity. Users with the Settings role select an account before changing its settings.
Where to find it
Open the Websites selector in the operator console. The current website has a highlighted indicator in the list.
How it works
- Open Websites.
- Use Search to narrow the list.
- Select a column heading to sort, then select the required website row.
- Allow the console to reconnect and confirm the selected account before making changes.
The list includes Site Name, Web Visitors, Chats, Calls, Tickets, Social and Operators. Developer access adds the website ID. Powerfront can view Account Key.
Configure it
There are no directory-specific settings. A user with the Settings or Manager role and the required operator permissions configures your website access and default website in Settings › Account › Operators. Selecting an account in the directory changes your current workspace.
Permissions
| Permission | Lets you |
|---|---|
| Developer | See website IDs in the directory. |
Limits and good to know
Only activated, unsuspended accounts are included. You see the accounts you are permitted to use. Powerfront can review all eligible accounts.
The workload columns show live activity, not a historical report. Sorting or switching websites does not change your account's default website.
Depends on and works with
View all connections as a list
This feature uses
- Website accounts · managed by PowerfrontRequires
The directory lists activated, unsuspended website accounts.
- Operator accountsConfigured by
The operator account holds the default website.
- Website, channel and subsite accessConfigured by
Website access grants determine which accounts ordinary users can select.
Used by
- INSIDE consoleEnhances
The Websites selector lets authorised operators change website.
- Website accounts · managed by PowerfrontRelated
Use the website directory to find and switch to an activated account.
- Saving settingsConfigured by
The website selected in the directory determines which account receives a settings change.
- Finding your way around SettingsConfigured by
The current website determines the settings context.
FAQ and troubleshooting
Why is a website missing?
Check your website access with a user who has the Settings or Manager role and the required operator permissions. The account must also be activated and unsuspended.
Why can someone else see more accounts?
Their account may have different website grants.
Does switching change my default website?
No. A user with the Settings or Manager role and the required operator permissions sets the default in your operator account.
Why are the counts different from a report?
These columns describe current workload. Reports cover their selected time period and use their own definitions.