Visitor tracking
Visitor identity
INSIDE recognises a returning browser so its visits can continue under the same visitor record.
Visits and returning visitors
INSIDE separates a visitor's current visit from their saved identity and marks eligible visitors as returning.
Visitor page and product tracking
Page tracking shows what a visitor is browsing and adds page, category and product context to their history.
Browser language and device context
Browser, language, time zone and page timing information help you understand a visitor's technical context.
Visitor location
Approximate visitor location helps you understand geographic context and select visitors near your store.
Visitor referrers and campaigns
Referrer and campaign context show the link or campaign information observed when a visitor reaches your website.
Visitor data mapping for targeting
Map integration data into named visitor context so operators and visitor events can use it.
Visitor flags and custom scores
Flags mark visitor states, while custom scores provide numeric values for targeting and automation.
Page tags and conversation tags
Page tags describe current browsing, while saved tags organise conversations, contacts and other records within a website.
Visitor actions and events
Integrations can record visitor actions and signal named events that run configured visitor rules.
Visitor activity and availability
Live activity and connection state help you judge whether a website visitor is still available.
Live visitors on the floor
Live visitor information updates the floor for operators who are viewing the relevant channel.
Visitor search and filters
Find online and historical visitors using contact details, your customer relationships and browsing or purchase filters.
Saved search filters
Save search criteria so you can return to the same visitor search, conversation queue or history view.
Favourite visitors
Mark visitors as your customers and use their return to help continue the relationship.
Customer notes and reminders
Keep internal customer notes, attach supporting files and set reminders for follow-up.
Visitor names and session codes
Identify visitors by their available name and use a four-digit session code to find a current visitor.
Cookie consent and opting out
Use restricted tracking before cookie consent and stop the current visitor's tracking when they opt out.
Traffic Optimizer for visitor tracking
Control which visitors enter live tracking during high traffic and understand why browsing history may be incomplete.
Visitor browsing and activity history
Review a visitor's recorded pages and activity alongside conversation and purchase milestones.
Visitor connection recovery
Deliver live visitor updates to the relevant browser page and retain selected pending actions while it connects.
INSIDE visitor CLI
Create named test visitors from the command line, record page views and continue the same identity in a browser.
Session recording references
Associate selected external recording-session references with tracked page context for investigation.
Time-based visitor event triggers
Use visitor timing and cooldowns to run visitor events when the current page and targeting conditions still qualify.