Website and regional settings

This feature uses

• Website accounts · managed by PowerfrontRequires

  The profile belongs to a website account.

• Saving settingsRelated

  Review settings-save guidance when changes are rejected or do not appear in connected consoles.

• Roles and permissionsConfigured by

  Roles and screen permissions control editing.

• Image and font librariesEnhances

  Image assets supply the company logo and website image.

• Supported languagesRelated

  Set up supported languages separately when the website needs translated content.

• Email account and mailbox setupRelated

  Review email account setup alongside the website sender and outbound server details.

Used by

• Visitor locationConfigured by

  The website's country contributes to local and international classification.

• Stats Bar and My StatsConfigured by

  Website currency settings determine how monetary statistics are displayed.

• Skillsets and skills-based routingConfigured by

  Timed skill conditions use the website timezone set in Regional Settings.

• Transcripts by email and printConfigured by

  Website settings supply the transcript sender and reply-to email addresses.

• Email and print transcripts for visitorsConfigured by

  Website settings supply the sender and reply-to addresses used for chat transcript emails.

• Visitor chat languages and text directionConfigured by

  Website language and regional configuration contribute to language fallback.

• Visitor event and bot schedulesConfigured by

  The website time zone determines the local time used by these schedules.

• Proactive chat control group settingsConfigured by

  Website settings supply the percentage and assignment duration.

• Task notes and operator remindersConfigured by

  Website regional settings provide the date and time context for task scheduling.

• Saved responses as AI knowledgeConfigured by

  The website's default language is the first choice for response content.

• Messaging channel connectionsConfigured by

  The website timezone determines when messaging account business hours apply.

• SMS number and channel setupConfigured by

  The website timezone determines when SMS account business hours apply.

• Telephone business hours and fallback handlingConfigured by

  The website timezone applies when the telephone number has no saved timezone.

• Purchase tracking and sales totalsConfigured by

  Website settings control automatic favourites on attributed sales.

• Sales attribution to conversations and operatorsConfigured by

  Website settings control the attribution window and contact matching.

• Proactive chat control group sales comparisonConfigured by

  Website settings set the control percentage, assignment period and first-sale reporting policy.

• Purchase currencies and conversionConfigured by

  Website regional settings hold the currency code and display format.

• Conversation lead capture and follow-upConfigured by

  Website timezone settings affect lead notification dates and date-range handling.

• Assisted basket transfer to the storefrontConfigured by

  Enable Transfer Basket in Website settings controls availability alongside the subsite setup.

• Reports data and metric definitionsConfigured by

  Regional settings supply website time and display formats.

• Sales attribution and conversion reportsConfigured by

  Website regional settings control the date, time and number formats used in reports.

• Service Overview performance comparisonsConfigured by

  Regional and time-zone settings affect date interpretation and presentation.

• Service Overview dashboardConfigured by

  Website timezone and date format affect date-based dashboard presentation.

• Operation Analysis of visitor and sales activityConfigured by

  The website time zone determines the selected daily reporting period.

• Report downloads and email sharingConfigured by

  Regional formats affect displayed dates, times, numbers and currencies.

• Operator LogConfigured by

  Regional settings affect date and time presentation.

• Reporting data availability and warning logsRelated

  Website timezone settings help investigate a Time Zone Mismatch warning.

• Website accounts · managed by PowerfrontConfigured by

  Maintain the website profile and regional settings after creation.

• Business hours and schedulingConfigured by

  Messaging business hours use the website timezone.

• Image and font librariesRelated

  Select library images in Website settings to apply the company logo and website image.

• Content libraryConfigured by

  The product currency selector initially uses the website currency when available.

• Supported languagesConfigured by

  Regional Settings contains the website's default Language.