Voice, video & co-browse
Voice provider accounts and telephone numbers
Connect a voice provider account and telephone numbers so your website can receive and make telephone calls.
Telephone business hours and fallback handling
Set when a telephone number receives live calls and what callers hear or do when service is unavailable.
Voice queue and call offers
Hold incoming telephone calls for eligible operators and apply a fallback when the maximum wait expires.
Operator telephone audio setup
Set up an operator's browser connection and audio devices for telephone calls in INSIDE.
Outbound calling permissions and restrictions
Make outbound telephone calls from enabled numbers and control the countries and number prefixes operators can call.
Voice call controls
Mute, hold, add or remove participants and end telephone calls from the voice console.
Telephone call transfers
Transfer a telephone caller to another operator or an external number, with an option to talk first.
Telephone call monitoring and whisper mode
Let a manager join an active telephone call and speak privately to the operator.
Telephone callback requests
Let callers leave a telephone callback request for an operator instead of continuing to wait on the line.
Voicemail messages and follow-up
Record a caller's message when a live call cannot be answered and present it to operators for follow-up.
IVR telephone menus and execution history
Connect a telephone menu to a voice number and inspect recorded menu runs, including calls that never reach an operator.
Telephone music and greetings
Create reusable spoken messages or audio files and select what callers hear while waiting, on hold or reaching a fallback.
Call recording
Record telephone calls, pause and resume capture during a call, and set automatic deletion of older recordings.
Telephone transcription
Read telephone speech as conversation messages during a call or after its recording is processed.
Telephone call recovery and wrap-up
Rejoin an ongoing telephone call after a console interruption and finish post-call work before taking more calls.
Telephone directory and number blocking
Save named telephone destinations for calling and transfers, and block unwanted telephone numbers.
Browser video and audio calls
Invite a website visitor to a browser video or audio call alongside their conversation.
Browser call controls and device settings
Choose call devices, mute audio or video, place a call on hold and use permitted camera backgrounds.
Operator screen sharing with visitors
Share the operator's screen with a visitor on its own or during an existing browser call.
Browser call connection and quality
Understand browser-call connection messages and provide optional feedback about call success and quality.
Browser call recording and live captions
Record browser calls and, with Vonage, display live captions or retain speech as conversation text.
Live show setup and scheduling
Prepare scheduled or unscheduled live shows, choose their content and make eligible shows discoverable to visitors.
Live show broadcasting
Broadcast a live show with hosts and viewers, including visitors accompanied by an advisor.
Live show Showcase and product interactions
Feature content during a live show and let visitors browse items, mark favourites and react.
Live show questions and moderation
Collect live-show questions, reply privately or to everyone, and moderate attendee participation.
Live show RSVP, reminders and follow-up
Collect live-show registrations, send calendar invitations and reminders, and configure post-show email or workflow follow-up.
Live show recordings and publishing
Record a live show, review its recordings and publish selected recordings for visitors to watch later.
Past show attendance and activity
Review a past show's attendance, watch time, content interest and discussion, with attendee-level activity and downloads.
Company Shows with prerecorded videos
Arrange prerecorded videos into a named show and share the collection with visitors.
Co-Browse with website visitors
Ask a visitor to share a live view of their website page so you can help them during an engagement.
Co-Browse viewing and Control Mode
View the visitor's page, highlight what to use or act on the page through permitted Control Mode.
Co-Browse privacy and security filters
Set which website fields and page elements are obscured or excluded from the operator's Co-Browse view.
Remote camera registration and access
Register a remote camera with its activation code and choose which teams, subsites and secondary cameras can use it.
Remote cameras in browser calls
Add a registered remote camera to a browser call and bring its primary or secondary view into focus.
QR codes for chat links
Generate a QR code for a configured chat link so visitors can scan it to enter the linked engagement flow.
Click to Call callback form
Let a website visitor submit their name and phone number to a configured callback integration.