Automatic logout after inactivity
Respond to inactivity warnings and become unavailable before ending your console session.
What it is
When automatic inactivity logout is enabled, INSIDE warns you before ending an inactive desktop session. The warning gives you 60 seconds to confirm you are still there. Logout also checks your availability before you leave deliberately.
Who uses it and why
- Operators respond to warnings and close their shift without remaining available for new work.
- Operators with the Settings role can edit their own interval when website security policy restricts ordinary operator changes. Powerfront manages website security policy.
Where to find it
Open Settings › Account › My Account › Auto Logout for your interval, where editing is allowed. The final Auto Logout is an option within My Account.
Use Logout in the desktop toolbar to end your session.
How it works
When the desktop inactivity timer is enabled, console activity resets it. After the configured interval, Are you still there? displays a 60-second countdown. Choose Yes I'm here to continue.
If you do not respond, INSIDE requests that you become unavailable with the reason Idle and closes your voice connection. Under automatic logout policy, it also ends your session.
For a planned exit:
- Stop taking new work and finish or hand over your conversations.
- Check that Status is Unavailable.
- Choose Logout and confirm Logout in the confirmation window.
INSIDE blocks this logout flow while you are available, Limited or Winding Down, and asks you to become unavailable first.
Configure it
Where editing is allowed, open Auto Logout, select an interval and choose Save. The options are 10 minutes, 30 minutes, 1 hour through 8 hours, and none.
When website security policy restricts interval editing, ordinary operators cannot change it. The Settings role can edit its own duration. Ask Powerfront to change the website's automatic logout policy.
The automatic logout sound and desktop notification preferences can provide additional warning. Browser permission is needed for desktop notifications.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Auto Logout | Settings › Account › My Account › Auto Logout | operator | 10 minutes | Developer role, Co-Browse role, Manager role, Settings role, Chat role, Video Chat role, Live Shows role, Stats role, Monitor role, Top Stats role, Audit role, Bot Trainer role, Reports role, Reports Dashboard role, Store App role, Video Feed role | Sets the desktop inactivity interval before the warning, where automatic logout is enabled. |
Permissions
| Permission | Lets you |
|---|---|
| Settings | Edit your own Auto Logout duration when website security policy restricts ordinary operator changes. |
Limits and good to know
- The default interval is ten minutes when no operator override applies. It does not mean automatic logout is enabled on every website.
- These timer instructions describe the desktop console. Mobile has separate session behaviour.
- A browser can warn when you close an available console, but embedded consoles and browser restrictions can affect that warning. Use Logout to leave deliberately.
- An inactivity warning is suppressed while a live-show popup is present.
- Automatic logout is not a substitute for finishing or handing over work before leaving.
Depends on and works with
View all connections as a list
This feature uses
- Logout and remembered computersConfigured by
Website session policy determines automatic logout behaviour.
- Operator settingsConfigured by
Operator preferences supply the inactivity interval.
- Operator availability statusRelated
The planned Logout action requires Unavailable status, while inactivity logout changes your status automatically.
- Wind Down for operatorsRelated
Wind down and finish remaining work before using the planned Logout action.
- Operator notifications and alertsEnhances
Desktop notifications can draw attention to an inactivity warning.
- Operator notification soundsEnhances
The automatic logout sound can accompany the warning.
Used by
- Wind Down for operatorsRelated
Become Unavailable after winding down before using Logout.
- Operator notification soundsEnhances
Automatic logout warnings can play their configured sound.
- Logout and remembered computersConfigured by
Inactivity prompts and exit behaviour affect when an operator leaves the console.
FAQ and troubleshooting
Why can I not change Auto Logout?
Website security policy can restrict ordinary operator edits. The Settings role allows you to edit your own duration under that policy. Ask Powerfront to change the website's automatic logout policy.
Why did I lose my session after the warning?
The 60-second countdown expired without a response and automatic logout was enabled. Sign in again and check your work and availability.
Why does Logout refuse to continue?
Your status is still available, Limited or Winding Down. Finish or hand over active work and become Unavailable, then try again.
Why did I not hear a warning?
Check the automatic logout sound preference and device audio. Desktop notifications also depend on your preference and browser permission.