AI agents
AI feature settings and change history
Configure which AI behaviour runs for your visitors and keep a history of saved changes.
AI instructions and templates
Maintain local or external AI instructions and use supported templates to include visitor and conversation information.
Autopilot for live chat
Let an automated operator answer visitor messages using your configured instructions and functions.
Autopilot handover and error handling
Route an Autopilot conversation to a task or human help when the agent hands over, times out or encounters an error.
Autonomous agents for proactive chat
Select Autopilot agents for proactive visitor engagement, including when their operator identities are not signed in.
Copilot reply suggestions
Review, edit or send AI reply suggestions while you remain in control of the conversation.
Fix and Re-Phrase for operator drafts
Correct spelling and grammar or rewrite an operator draft before sending it.
Ask AI beside a visitor conversation
Ask follow-up questions in a private AI conversation beside the visitor chat.
AI conversation summaries
Summarise conversations for review and handover, with optional disposition recommendations and customer sentiment.
Chat Translate and language detection
Detect visitor language and translate conversation text, AI suggestions and supported transcripts.
AI spam checks for incoming conversations
Classify eligible new text and social conversations as spam before they reach your operators.
Email Autopilot for tickets
Let AI reply to eligible email tickets, update their details or transfer them to your team.
Voice Autopilot call handling
Let an AI agent answer incoming telephone calls and use configured transfer, callback, voicemail and call-ending actions.
AI run limits
Bound repeated AI processing and function use while allowing the agent to produce a final answer.
Context Compiler for AI conversations
Control how agents use long conversation histories and whether they can send progress updates while continuing work.
AI functions and required inputs
Define the operations an AI agent can use and the information it must supply to each operation.
AI knowledge and web search
Give agents configured knowledge lookup, web search and page-reading functions to support their answers.
AI integrations and automation tools
Give agents configured operations that exchange information with APIs, scripts and connected automation services.
AI updates to customer and conversation data
Let agents save selected customer or conversation fields and require stored information before starting a task.
Reusable AI skills and instructions
Reuse instructions and selected functions across agents, with rules controlling when each skill is available and active.
Customer goals and AI progress tracking
Record the outcome a customer wants and track its progress separately from the AI's work plan.
AI conversation plans and task progress
Let AI keep a conversation work plan with task progress, dependencies and requests for missing information.
Specialist sub-agents for AI tasks
Let an AI feature ask a configured specialist to complete a limited task and return its result privately.
AI agent service connections
Run supported AI features through AiFlow or a configured external agent service while INSIDE manages conversation delivery.
AI guardrail routing and fallback actions
Control what INSIDE does when an AI safety check blocks input or output.
Rich content in AI replies
Let AI return supported cards, images and actions alongside text, with readable fallback text where cards are unavailable.
AI product suggestion settings
Suggest products using the customer's recent conversation, including follow-up changes such as size or colour.
AI answer citations and summaries
Retain the sources behind AI answers and optionally turn their raw content into concise citation cards.
AI conversation quality scoring
Score completed conversations against configured criteria and let managers review the evidence and audit results.
AI resolution and first-contact metrics
Evaluate conversation resolution and first-contact outcomes using AI, recent history and configured business rules.
AI response quality evaluators
Ask Powerfront to configure AI checks that score test responses against your chosen quality criteria.
AI Experiments Lab for response testing
Ask Powerfront to replay test datasets against AI features and compare responses, scores and usage.
AI assistance activity
Review AI assistance activity and understand how token usage, cost estimates and execution limits relate.
Virtual Try-On with customer photos
Generate an image of a visitor wearing selected products using their photo and product images.
Ask AI agents in Team Chat
Use an Ask AI agent in a private Team Chat conversation without selecting a visitor.
AI reply streaming settings
Show AI replies as they are generated and choose what happens to partial text when a reply is interrupted.
Conversation history tools for AI
Let an AI feature look up the current visitor's earlier conversations and recover tool results from its current session.
Images and attachments for AI agents
Give agents image context and use supported image or document attachments with private Team Chat agents.
AI result processor templates
Create and preview reusable templates that turn tool results into compact text for AI answers, citations or guardrail processing.