Business Feed and Academy reports
Review business-feed topic use and managers' transcript comments, with company activity available in older reporting.
What it is
Business Feed reports show how often operators use feed topics. Academy reports show managers' comments on chat transcripts and whether operators have acknowledged them. Company visit and sales reports also remain available in the older reporting version.
Who uses it and why
- Supervisors review topic usage and follow up on unread coaching comments.
- Operators with Reports access inspect the coaching information available to their account.
- Administrators check reporting access and ask Powerfront about older company reporting.
Where to find it
Open Reports › General, then choose Business Feed - Operator, Business Feed - Summary, Academy Summary or Academy Details. You need the Reports role.
Company reports belong to the older reporting version. Ask Powerfront about access to Company › Summary and Company › Visits for your website; they are not listed in the current General menu.
How it works
- Choose the website and date range, then select a report.
- Set the filters available for that report and select Apply Filters.
- Use a summary to locate the operator or activity that needs attention, then open the relevant detail.
| Report | What it shows |
|---|---|
| Business Feed - Operator | Operator identifier and name, topic name and Total Sent, counting topic use. Available filters include location, subsite, team and operator. |
| Business Feed - Summary | Topics as rows and dates as columns, showing daily usage and totals. Location, subsite and team filters narrow the selection. |
| Academy Summary | Each recipient operator's Comments and Acknowledged counts for the selected comment period. |
| Academy Details | Operator, Chat ID, Chat Message, Manager's Comment, Comment Time and Status. Filter by operator and acknowledgement status. |
In Academy Details, select Chat ID to open the transcript with the manager's comments. The acknowledgement choices distinguish Acknowledged and Unacknowledged comments.
The older Company › Summary includes company and visitor information, visit dates, visits, sales and revenue. Company › Visits summarises visits associated with companies.
Configure it
Use the report filters to choose the period and scope. These reports do not create feed topics or coaching comments. Topic activity comes from Business Feed; managers' transcript comments and operator acknowledgements come from Academy.
Ask someone with the Settings or Manager role to check the Reports role at Settings › Account › Operators if reporting is missing. Powerfront can advise on older company-report access.
Permissions
| Permission | Lets you |
|---|---|
| Reports | Open the business-feed and Academy reporting tables. |
Limits and good to know
- Business Feed - Summary accepts a date range of at most 31 days. Use shorter periods for a longer review.
- Feed counts measure topic use, rather than unique customers or successful sales.
- Academy dates select when managers left comments. They do not necessarily match when the underlying chat began.
- Academy acknowledgement shows that a comment was read. These reports do not record course completion or a quality score.
- Deleted message or comment content can appear as [Deleted] in Academy detail.
- Company associations describe recorded visitor context; they do not establish a visitor's employer.
Depends on and works with
View all connections as a list
This feature uses
- Roles and permissionsConfigured by
The Reports role controls access.
- CompaniesConfigured by
Company records and their customer associations determine the organisations shown in older company reports.
- Purchase tracking and sales totalsEnhances
Recorded purchases contribute to the older company sales summary.
- Academy coaching and message feedbackEnhances
Academy comments and acknowledgements supply coaching report activity.
- Business Feed message highlightsEnhances
Business-feed topic activity supplies topic usage counts.
- Report selection and filtersRequires
The reports use the reporting workspace.
- Operator QA and coaching dashboardRelated
Operator QA reports quality scores and feedback separately from Academy comment acknowledgements.
- Visits and returning visitorsEnhances
Visit activity contributes to company visit reporting.
Used by
- Academy coaching and message feedbackRelated
Academy reports show coaching comments and their acknowledgement status.
- Business Feed message highlightsRelated
Business Feed reports show subject use by operators and date.
FAQ and troubleshooting
Why is Business Feed - Summary rejecting my dates?
Its range cannot exceed 31 days. Split the review into shorter periods.
What does Acknowledged mean?
The operator has read the Academy comment. It is an acknowledgement measure, rather than a training result.
Why is a chat from an earlier period in Academy Details?
The report period uses the manager's comment time. The comment can be later than the chat itself.
Where are quality scores and operator feedback?
Use AI Scoring Performance for score tables or Operator QA for the coaching dashboard. Academy comment reports cover a separate review activity.
Why can I not find Company reports in General?
They are retained in the older reporting version. Ask Powerfront about the appropriate access for your website.