Operator notification sounds
Choose which events you hear, select their sounds and adjust notification volume for the current website.
What it is
Configure Sounds controls the audible alerts you hear while working in INSIDE. You can enable events, preview or change their sounds and adjust volume. Preferences are saved for your operator account on the current website.
Who uses it and why
Operators use sounds to notice incoming work, visitor replies, sales or inactivity warnings without watching every part of the floor.
Where to find it
With Chat, Manager or Settings, open Settings › Account › Setup Sounds. The screen is headed Configure Sounds.
How it works
- Turn on Enable Sounds.
- Select the events you want to hear. Visitor reply and Team Chat Alert - On Each Message start off; the other listed event categories start on before saved preferences are applied.
- Use Listen to audio beside an event to preview it. Use Edit to open Edit Sound, choose a Sound File, then select Save.
- Adjust the volume slider between the speaker icons. Its initial volume is 75 per cent.
- Select Save on Configure Sounds to save your preferences.
New Visitor - Up to limits entry sounds during busier periods. Its initial limit is four visitors. Team Chat Alert - On Each Message removes the ordinary cooldown for Team Chat sounds.
Browsers can block audio until you interact with INSIDE. If INSIDE reports that it could not play a sound, click the notification's confirmation button and try a preview again.
Configure it
Change your own preferences in Setup Sounds. Switch to each website before setting its sound preferences; a sound choice saved for one website does not define all your websites.
Use Default in the sound editor to return an event to its supplied sound. Visual notifications and desktop notification permission are configured separately.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Enable Sounds | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables the operator's ordinary notification sounds for the current website. |
| Visitor requires assistance | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables the assistance alert sound. |
| New Visitor - Up to | Settings › Account › Setup Sounds | operator | On, up to 4 visitors | Settings role, Manager role, Chat role | Enables entry sounds while the visitor count supplied to the alert is at or below the chosen limit. |
| Sale | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables the sale notification sound. |
| Visitor reply | Settings › Account › Setup Sounds | operator | Off | Settings role, Manager role, Chat role | Enables the sound for a visitor reply. |
| Visitor ends the Chat | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables the sound for a visitor ending a chat. |
| Events | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables event alert sounds, including supported incoming acceptance notices. |
| Team Chat Alert | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables ordinary Team Chat notification sounds. |
| Team Chat Alert - On Each Message | Settings › Account › Setup Sounds | operator | Off | Settings role, Manager role, Chat role | Enables the Team Chat sound without the usual cooldown between alerts. |
| Operator Service Level Timer | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables the warning sound near an eligible operator service level deadline. |
| Auto Logout | Settings › Account › Setup Sounds | operator | On | Settings role, Manager role, Chat role | Enables the automatic logout warning sound. |
| Sound File | Settings › Account › Setup Sounds | operator | Default | Settings role, Manager role, Chat role | Selects the sound used for the event being edited. |
Permissions
| Permission | Lets you |
|---|---|
| Chat | Open Setup Sounds and save personal sound preferences. |
| Manager | Open Setup Sounds with the Manager role. |
| Settings | Open Setup Sounds with the Settings role. |
Limits and good to know
- Ordinary notification sounds are suppressed during a connected voice call so they do not mix into the call audio. A deliberate preview can still play.
- Event alerts can repeat while an incoming offer is awaiting action.
- An enabled sound still depends on browser permission, device volume and the event's own conditions.
- The new-visitor limit affects entry sounds, not how many visitors the website accepts.
- Turning on Operator Service Level Timer does not itself enable the visual countdown or change the target.
Depends on and works with
View all connections as a list
This feature uses
- File libraryConfigured by
Choose reusable audio files from the File Library when changing an event sound.
- Operator notifications and alertsRelated
Configure visual notices and desktop notification permission separately from sounds.
- Incoming chats and callsEnhances
Incoming acceptance notices can play the Events sound.
- Team chatEnhances
Team Chat activity can play its configured alerts.
- Service levels and response timersEnhances
Eligible operator service level countdowns trigger the timer warning.
- Automatic logout after inactivityEnhances
Automatic logout warnings can play their configured sound.
- Operator telephone audio setupEnhances
A connected voice call suppresses ordinary notification sounds.
- Purchase tracking and sales totalsEnhances
Sales can trigger the Sale sound.
Used by
- Automatic logout after inactivityEnhances
The automatic logout sound can accompany the warning.
- Chat trayConfigured by
Setup Sounds controls whether the operator service level warning is audible.
- Operator notifications and alertsConfigured by
Setup Sounds controls the audible part of supported notifications.
- Incoming chats and callsEnhances
Incoming offers can use the configured event sound.
- Festive floor themesConfigured by
Setup Sounds controls the audible sale alerts used with celebrations.
- Team chatConfigured by
Team Chat sound preferences determine audible alerts and their cooldown.
- Visitor event alerts for operatorsConfigured by
Operator sound preferences affect audible alerts.
FAQ and troubleshooting
Why are there no sounds even though Enable Sounds is on?
Interact with INSIDE, try Listen to audio, and check browser and device volume. Ordinary sounds are also suppressed during a connected voice call.
Why do I hear new visitors only when the floor is quiet?
Check New Visitor - Up to. Entry sounds stop when the visitor count exceeds that limit.
Why are visitor replies silent?
Visitor reply starts off. Enable it and save your sound preferences.
How can I hear every Team Chat message?
Enable Team Chat Alert - On Each Message and select Save. This removes the ordinary sound cooldown for that alert.
Why are my sounds different on another website?
INSIDE saves sound preferences separately for each website on your operator account.