AI feature settings and change history

This feature uses

• Admin settings and feature switches · managed by PowerfrontLicence

  Powerfront must enable AI for the website.

• Roles and permissionsConfigured by

  Roles and permissions control AI configuration access.

• AI instructions and templatesConfigured by

  Instruction sources and templates define what the feature is told to do.

• Reusable AI skills and instructionsEnhances

  Autopilot, Copilot and Ask AI can use assigned published skills.

• AI accounts and shared defaultsRequires

  Each feature needs a configured AI account.

• AI model catalogueConfigured by

  For accounts that use a model, model setup determines the available AI capabilities.

• Visitor event targeting conditionsConfigured by

  Visitor targeting conditions restrict feature selection.

Used by

• Conversation translationConfigured by

  AI feature setup controls enablement, account and translation options.

• Streaming AI replies for visitorsConfigured by

  Streaming and interruption choices belong to the selected AI feature.

• Virtual Assistant tasks started by AutopilotConfigured by

  The AI feature determines which functions the agent can use.

• AI instructions and templatesConfigured by

  Instructions are saved within versioned AI features.

• Autopilot for live chatConfigured by

  Autopilot is configured as a versioned AI feature.

• Autopilot handover and error handlingConfigured by

  Recovery options are saved in the Autopilot feature.

• Autonomous agents for proactive chatConfigured by

  Feature enablement, visitor filters and priority affect agent selection.

• Copilot reply suggestionsConfigured by

  Feature selection uses enablement, account, visitor filters and priority.

• Fix and Re-Phrase for operator draftsConfigured by

  Dedicated feature selection uses account support, visitor filters and priority.

• Ask AI beside a visitor conversationConfigured by

  Ask AI selection uses feature type, visitor filters and priority.

• AI conversation summariesConfigured by

  Summary features are selected using account support, visitor filters and priority.

• Chat Translate and language detectionConfigured by

  Language features use configured accounts, visitor filters and priority.

• AI spam checks for incoming conversationsConfigured by

  Feature enablement, account, priority and visitor filters control selection.

• Email Autopilot for ticketsConfigured by

  The feature selects the account, enablement and instructions.

• Voice Autopilot call handlingConfigured by

  The AI feature stores voice behaviour and account selection.

• AI run limitsConfigured by

  The feature selects the account and feature token allowance.

• Context Compiler for AI conversationsConfigured by

  Each supported feature chooses its context mode.

• AI functions and required inputsConfigured by

  AI features choose the functions they can use.

• AI knowledge and web searchConfigured by

  The feature assigns functions and instructions to the agent.

• AI integrations and automation toolsConfigured by

  Feature instructions and function assignments determine available external actions.

• AI updates to customer and conversation dataConfigured by

  The AI feature assigns functions and supplies collection instructions.

• Reusable AI skills and instructionsConfigured by

  Skills are assigned to a saved AI feature version.

• Customer goals and AI progress trackingConfigured by

  Each AI feature has its own goal tracking scope and instructions.

• AI conversation plans and task progressConfigured by

  Work planning is enabled independently on each supported AI feature.

• Specialist sub-agents for AI tasksConfigured by

  The target is a configured AI feature on the same website.

• AI agent service connectionsConfigured by

  Supported features select the AI account used for execution.

• Rich content in AI repliesConfigured by

  Each supported AI feature controls its rich content settings.

• AI product suggestion settingsConfigured by

  Feature enablement, account, filters and priority determine which configuration applies.

• AI answer citations and summariesConfigured by

  Citation Summary is a reusable feature selected by the answering feature.

• AI conversation quality scoringConfigured by

  A matching enabled Conversation Scoring feature supplies the scorecards and account.

• AI resolution and first-contact metricsConfigured by

  Matching feature rules, filters and account select the Metrics configuration.

• AI Experiments Lab for response testingConfigured by

  Feature-mode experiments use the selected feature configuration.

• AI assistance activityConfigured by

  Feature configuration sets the feature token override.

• INSIDE AiFlow test dashboard · managed by PowerfrontConfigured by

  Scenario tests use the selected AI feature configuration.

• Virtual Try-On with customer photosConfigured by

  Feature configuration determines which agent can call the function.

• Ask AI agents in Team ChatConfigured by

  The Ask AI feature must be active, enabled and configured with an account and model.

• AI reply streaming settingsConfigured by

  Streaming and interruption policy are selected on each supported feature.

• Conversation history tools for AIConfigured by

  The feature controls whether each history capability is available.

• Images and attachments for AI agentsConfigured by

  Image analysis is configured on the supported feature.

• Knowledge Base connections for AIConfigured by

  The AI feature determines which knowledge functions it can use.

• Algolia Search for AI knowledgeConfigured by

  The AI feature selects which search functions it can use.

• Saved responses as AI knowledgeConfigured by

  The intended AI feature must be allowed to use the knowledge function.

• Shared AI service connectionsConfigured by

  Each supported AI feature selects the prepared connections it uses for prompts, tracing or memory.

• External AI prompts and versionsConfigured by

  Each AI feature stores its own prompt selection and fallback instructions.

• AI execution tracing with LangfuseConfigured by

  Each supported AI feature selects its own tracing connection.

• Persistent AI memory connectionsConfigured by

  The feature selects the memory service, limit and identity scope.

• MCP tool connections for AIConfigured by

  The AI feature determines which tool functions it may use.

• Autopilot connections through A2AConfigured by

  Feature configuration controls availability, name, description and endpoint enablement.

• ACP compatibility for AI agentsConfigured by

  Enabled, active features and their priorities determine which feature executes a run.

• AI platform execution limitsConfigured by

  Max Tokens on the AI feature sets a feature-specific allowance or inherits the account default when zero.

• Voice Autopilot connection setupConfigured by

  Feature availability and saved configuration determine the voice agent used by a number.

• AI customer and order searchConfigured by

  AI feature configuration determines the assistant's functions and permitted use.

• AI commerce functions and access limitsConfigured by

  The AI Feature determines the context in which the function is available.

• Autonomous AI performance reportsConfigured by

  Autopilot feature selection includes the historical versions that handled conversations.

• AI conversation scoring reportsConfigured by

  Scoring features define the scorecards available to filter.

• Operator QA and coaching dashboardConfigured by

  Enabled scorecards and their minimum message counts affect scoring and coverage.

• Custom integrationsConfigured by

  AI feature function assignments control which agents can use a script-backed integration tool.