Video Feed for visitors
Let visitors browse videos, explore linked products and move into chat or appointment booking.
What it is
Video Feed lets visitors browse published videos and discover related products. The experience can open from a website video entry, a shared video or a show. Depending on its configuration, a video can also offer chat or appointment booking.
Who uses it and why
Visitors watch content and follow product or advisor links. Operators share relevant videos and respond when viewers start chat. People with the Settings role choose the visitor controls in the theme; Powerfront manages the website's sharing, retention and video measurement settings.
Where to find it
Visitors use the configured video launcher or a shared video or show link. Back to Chat returns them to the conversation. Chat can offer Back to Video Feed or Back to Show to return to the content.
With the Settings role, edit video options in Settings › Chat › Themes. Powerfront can change Settings › General Settings › Video Feed for you.
How it works
Visitors scroll or swipe through the available videos, or use previous and next controls. They can play or pause, seek, mute, and replay with Play Again. The theme determines whether videos repeat or advance automatically.
Where enabled, visitors can search for content, select a tag, revisit a previous search, like or unlike a video, and share it. Sharing uses the browser's sharing option when available; otherwise the link is copied to the clipboard.
Linked product thumbnails open their product pages. A video's chat action follows the configured operator or team availability. An offline action can instead offer scheduling or a task. During an existing audio or video call, a return control takes the visitor back to the call.
Video views and playback activity are recorded for the configured viewing filters, event triggers and alerts.
Configure it
With the Settings role, edit the applicable theme in Themes. Choose the video content, chat targets, offline action and the controls visitors should see. Review Hide Search, Hide Share Option, Autoplay Next Video and Loop Video Count, then test the experience on desktop and mobile.
Ask Powerfront to change website-wide sharing permissions, Hide Products, offline-video deletion, video sales attribution or viewing thresholds. Ask for an explicit watched percentage and verify the saved value.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Allow Operators to Share Videos | Settings › General Settings › Video Feed | website | On | Powerfront | Offer video sharing to operators on desktop and the Store App. |
| Allow Visitors to Share Videos | Settings › General Settings › Video Feed | website | On | Powerfront | Offer sharing to visitors viewing videos on mobile or desktop. |
| Hide Products | Settings › General Settings › Video Feed | website | Off | Powerfront | Hide product thumbnails on Video Feed and Company Shows. |
| Delete Offline Videos after x days | Settings › General Settings › Video Feed | website | 180 days | Powerfront | Set the age after which offline videos are deleted, using 1 to 999 days. |
| Video Feed Sales Attribution (days) | Settings › General Settings › Video Feed | website | 7 days | Powerfront | Set the video sales attribution window, using 1 to 60 days. |
| Watch Time Percentage to consider Video Feed completely watched | Settings › General Settings › Video Feed | website | 70 per cent | Powerfront | Set the watched percentage used by video-watched event triggers, using 1 to 100 per cent. |
| Max Video Feed View Hours Threshold | Settings › General Settings › Video Feed | website | 72 hours | Powerfront | Set the maximum lookback available to the Viewed Video Feed event filter, using 1 to 120 hours. |
| Video Feed Watched Count for Dynamic Floor Alert | Settings › General Settings › Video Feed | website | 3 videos | Powerfront | Set the watched count used for the dynamic floor alert, using 1 to 999. |
| Video Feed Watched Within Hours for Dynamic Floor Alert | Settings › General Settings › Video Feed | website | 24 hours | Powerfront | Set the time window for the watched-count floor alert, using 1 to 120 hours. |
| Hide Search | Settings › Chat › Themes | website | Off when not configured | Settings role | Hide video discovery search in the selected theme. |
| Hide Share Option | Settings › Chat › Themes | website | Off when not configured | Settings role | Hide the share control even when website sharing is allowed. |
| Autoplay Next Video | Settings › Chat › Themes | website | Off | Settings role | Control automatic progression to the next video. |
| Loop Video Count | Settings › Chat › Themes | website | 3 plays | Settings role | Set the repeat count used by the theme's automatic playback behaviour. |
Permissions
| Permission | Lets you |
|---|---|
| Settings | Configure the theme's visitor video controls. |
Limits and good to know
- Shared-video and show entry can present different controls from the main theme feed.
- Website sharing permission, theme visibility and the video's publication visibility affect whether a share button appears. Visitor sharing is offered for company-visible videos.
- An unavailable video owner does not guarantee an immediate chat. The configured offline action determines what is offered.
- Likes and some navigation and search preferences use browser storage, so they need not follow a visitor to another browser.
- Search history retains up to five distinct searches that returned results in that browser.
- Video sales attribution has its own window. Do not assume it matches ordinary chat sales attribution.
Depends on and works with
+1 more · this feature uses
- Appointment booking for visitorsEnhances
Configured video actions can offer appointment booking.
View all connections as a list
This feature uses
- Admin settings and feature switches · managed by PowerfrontLicence
Powerfront enables the website's Video Feed capability.
- File libraryRequires
Published video content and its metadata are supplied through the file library.
- Visitor event rules and actionsRelated
Visitor events can respond to video viewing using the configured watch thresholds.
- Virtual Assistant task steps and branchesEnhances
A configured offline video action can run a task.
- Browser video and audio callsEnhances
Visitors in an audio or video call can use a return-to-call control while browsing videos.
- Company Shows with prerecorded videosEnhances
Curated shows and share links can open a selected collection or video.
- Visitor chat paneRequires
The visitor chat pane hosts video browsing and the return-to-chat controls.
- Visitor chat themes and brandingConfigured by
Themes select feed content and control visitor playback, discovery and action choices.
- Appointment booking for visitorsEnhances
Configured video actions can offer appointment booking.
Used by
- Visitor browsing and activity historyEnhances
Completed video-feed views can appear in the visitor timeline.
- Appointment booking for visitorsEnhances
A video action can offer appointment booking with selected operators or teams.
- Visitor event rules and actionsConfigured by
Video Feed settings determine when playback qualifies for video-watched triggers.
- Visitor event targeting conditionsConfigured by
Video Feed settings control the viewing thresholds used by video-targeting conditions.
- Proactive chat invitationsEnhances
Video viewing allows an invitation to target the creator of the watched video.
- Visitor event alerts for operatorsEnhances
Video viewing lets an alert target the creator of the watched video.
- Company Shows with prerecorded videosRelated
The visitor Video Feed guide explains playback of shared Company Shows.
FAQ and troubleshooting
Why is Share missing?
Check Hide Share Option in the theme and the video's publication visibility. Powerfront can check Allow Visitors to Share Videos or Allow Operators to Share Videos, as appropriate.
Why are products missing?
The video needs linked products. Powerfront can also check Hide Products.
Why does a video offer booking instead of immediate chat?
The intended advisor may be unavailable, and the configured offline action may offer appointment booking.
Why is Search missing on a shared video?
The active theme or shared-video context can hide search. A shared video can remain viewable even when the full feed is not enabled.
How do I return to my conversation or call?
Use Back to Chat or the return-to-call control when shown. The chat header can then offer a return to the feed or show.