Supported languages
Choose website languages and enter translated content while keeping your own operator language separate.
What it is
Supported Languages maintains the languages associated with your website and their fallback choices. Multilingual editors let you enter translated names and text. Your own Primary Language controls the operator interface separately.
Who uses it and why
Administrators ask Powerfront to configure website languages. They maintain translated content through their permitted content editors. Operators choose the language they work in and use the translated material configured for their website.
Where to find it
Powerfront manages the supported-language list in Settings › General Settings › Supported Languages and changes the website's default Language in Settings › General Settings › Regional Settings. The Settings role with Regional Settings permission grants access to the regional screen, but Powerfront changes its Language field for you.
For your own interface, open Settings › Account › My Account › Primary Language. Translatable fields appear in language tabs within editors such as Departments, Saved Responses and Content Library.
How it works
- Powerfront adds an entry in Supported Languages for you.
- Powerfront chooses Language and Fallback Language, then saves it.
- Content authors enter text in the language tabs offered by the relevant editor.
- Operators choose and save their own Primary Language independently.
Adding a supported language does not write translations for your custom content. Built-in interface translations and the text you author are separate. When a built-in translation is unavailable, some interface labels remain in their original language.
Configure it
Ask Powerfront to set the website's default and additional languages. Powerfront adds supported languages once each. The fallback selector initially uses the website language, or English when unset. A language cannot be its own fallback.
Open each multilingual content editor and complete the relevant language tabs. Check the resulting visitor-facing content in each intended language. Save Primary Language in My Account when changing your own interface language.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Language | Settings › General Settings › Regional Settings | website | English when not configured | Settings role | Sets the website's default language. |
| Language | Settings › General Settings › Supported Languages › New | website | Not set: no additional supported language selected | Powerfront | Adds a language entry to the website's supported-language list. |
| Fallback Language | Settings › General Settings › Supported Languages › New | website | Website language, or English when unset | Powerfront | Associates a fallback language with the supported-language entry. |
| Primary Language | Settings › Account › My Account | operator | Not set: uses the browser's base language when no operator language is saved | Developer role, Co-Browse role, Manager role, Settings role, Chat role, Video Chat role, Live Shows role, Stats role, Monitor role, Top Stats role, Audit role, Bot Trainer role, Reports role, Reports Dashboard role, Store App role, Video Feed role | Chooses the operator's own interface language. |
Permissions
| Permission | Lets you |
|---|---|
| Regional Settings | Allows users with the Settings role to access Regional Settings; Powerfront changes the website Language field. |
Limits and good to know
- Changing the operator interface language does not translate your authored responses or product descriptions.
- Missing-text fallback depends on the feature. Some content uses English or another available value.
- A deliberately empty translation can behave differently from a missing translation.
- Live message translation is configured separately from interface and content languages.
- Settings › AI › Additional Languages is a separate AI setting, not the website's supported-language list.
Depends on and works with
+5 more · used by
- Post-chat surveys in messaging channelsConfigured by
Supported languages provide the survey's translated question and answer variants.
- WhatsApp message templatesConfigured by
Supported languages determine which language variants can be authored.
- Website and regional settingsRelated
Set up supported languages separately when the website needs translated content.
- Business hours and schedulingConfigured by
Supported languages determine the translated content tabs available in booking and email editors.
- Content libraryConfigured by
Content editors provide language tabs for multilingual fields.
View all connections as a list
This feature uses
- Website and regional settingsConfigured by
Regional Settings contains the website's default Language.
- Roles and permissionsConfigured by
Administrator privileges control supported-language administration.
- Operator settingsConfigured by
An operator's Primary Language setting selects their interface language.
- Visitor chat languages and text directionRelated
Review visitor language selection and fallback when checking translated content.
Used by
- DepartmentsConfigured by
Supported languages determine the department name translations available in the editor. Powerfront manages the supported language list.
- Saved responsesConfigured by
Supported languages provide the response editor's language tabs.
- Censorship and abuse warningsConfigured by
Supported languages provide the language tabs for phrases and warnings.
- Conversation translationConfigured by
Supported and default languages control localised configured content.
- Visitor chat themes and brandingConfigured by
Supported Languages determines the language choices available when editing theme text.
- Visitor chat languages and text directionConfigured by
Supported Languages supplies language choices and fallback configuration.
- Virtual Assistant task messages and identityConfigured by
Supported languages determine the language versions available for editing.
- Chat Translate and language detectionConfigured by
Supported languages and fallbacks affect valid language choices.
- Post-chat surveys in messaging channelsConfigured by
Supported languages provide the survey's translated question and answer variants.
- WhatsApp message templatesConfigured by
Supported languages determine which language variants can be authored.
- Website and regional settingsRelated
Set up supported languages separately when the website needs translated content.
- Business hours and schedulingConfigured by
Supported languages determine the translated content tabs available in booking and email editors.
- Content libraryConfigured by
Content editors provide language tabs for multilingual fields.
FAQ and troubleshooting
Why is my interface translated but my saved response is not?
Your Primary Language changes interface labels. Enter the response translation in its own language tab.
Why can I not open Supported Languages?
Powerfront manages this screen. Ask Powerfront to update the supported-language list for you.
Why will a language entry not save?
Ask Powerfront to check that a language is selected, that it is not already listed, and that a different Fallback Language is chosen.
Does this enable live conversation translation?
No. Conversation translation is a separate feature with its own settings and controls.