Operator notifications and alerts
Notice new messages, visitor activity and follow-up alerts through console popups, desktop notifications and floor bubbles.
What it is
INSIDE uses popups, unread badges, desktop notifications and bubbles beside visitors to draw your attention to work. Notices can describe new messages, browsing activity, basket changes, sales, reminders or appointments. Different types of notice have different display rules.
Who uses it and why
- Operators use alerts to notice new work and follow-up tasks while moving between conversations.
- Supervisors use floor activity and operational notices to spot work that needs attention.
Where to find it
Look for popups in the console and activity bubbles beside visitors on the floor. Your display choices are under Settings › Floor › Floor Settings. Desktop alerts also depend on the browser's notification permission for INSIDE.
How it works
An event can produce a console notice or a bubble near the visitor's avatar. Activity bubbles can describe searches, basket changes, purchases or abandonment. The bubble follows the visitor's position and is hidden when that visitor is hidden from the floor.
Actionable message alerts can open the related conversation. Reminders and appointments use their own notices. Incoming chat and call offers show dedicated acceptance controls; their behaviour is covered in the incoming-work article.
Desktop notifications are separate from the popups inside INSIDE. Grant the browser's notification request when prompted if you want supported desktop alerts. A blocked or unavailable desktop notification does not necessarily prevent a notice inside the console.
Configure it
With Chat, open Floor Settings and change the Local notification options, then select Save. Use Show User Notifications, Show User Update bubbles and Show Chat Preview Notifications for their respective displays. Show Desktop Notifications controls supported desktop alerts, alongside browser permission.
Powerfront can change the website's Default settings for you. An administrator with Settings can change Enable notification bubble for chats in queue under Settings › Chat › General Settings.
Set audible alerts separately in Setup Sounds. Turning a visual option on does not turn on its sound automatically.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Show User Notifications | Settings › Floor › Floor Settings | operator | On | Settings role, Manager role, Chat role, Top Stats role | Allows ordinary visitor notifications in your floor view. |
| Show Desktop Notifications | Settings › Floor › Floor Settings | operator | On for visitor replies and Team Chat; inactivity alerts need a saved On preference | Settings role, Manager role, Chat role, Top Stats role | Allows supported desktop alerts when browser permission and the relevant alert conditions permit them. |
| Show User Update bubbles | Settings › Floor › Floor Settings | operator | On | Settings role, Manager role, Chat role, Top Stats role | Allows visitor activity bubbles on the floor. |
| Show Chat Preview Notifications | Settings › Floor › Floor Settings | operator | Unknown | Settings role, Manager role, Chat role, Top Stats role | Controls chat preview notifications in the floor display. |
| Show Abandoned Carts | Settings › Floor › Floor Settings | website | Unknown | Settings role, Manager role, Chat role, Top Stats role | Controls abandoned-cart presentation on the floor. |
| Enable News Alerts | Settings › Floor › Floor Settings | operator | Unknown | Settings role, Manager role, Chat role, Top Stats role | Allows occasional news and statistics notices in supported floor views. |
| Enable notification bubble for chats in queue | Settings › Chat › General Settings | website | Off | Settings role | Enables the notification-bubble option for queued chats. |
Permissions
| Permission | Lets you |
|---|---|
| Chat | Access personal Floor Settings and handle the chat work linked from notifications. |
| Settings | Configure the queued-chat notification-bubble option in Chat General Settings. |
Limits and good to know
- Ordinary dynamic activity bubbles are limited to four at a time. Important notices can follow different rules.
- Floor visibility and available visitor activity affect which bubbles can appear.
- Notification switches do not all control the same alert types. Treat incoming offers, Team Chat and reminders as separate cases when troubleshooting.
- Activity bubbles are temporary cues, not a permanent notification inbox.
- Use conversation and reporting records when you need to verify the outcome of an event.
Depends on and works with
+2 more · this feature uses
- Team chatEnhances
Direct Team Chat messages have their own unread and notification behaviour.
- Operator remindersConfigured by
Note reminder recipients and times determine the follow-up notifications you receive.
View all connections as a list
This feature uses
- Live visitor and operator floorEnhances
Floor bubbles are attached to visitors in the live floor view.
- Visitor actions and eventsEnhances
Tracked activity supplies event text for visitor bubbles.
- Basket trackingEnhances
Basket updates can generate activity bubbles.
- Purchase tracking and sales totalsEnhances
Completed purchases can generate sale notices.
- Visitor event alerts for operatorsConfigured by
Visitor-event alert actions set the notice type, message and intended operators.
- Chat queueEnhances
Queued chats have a separate website bubble option.
- Incoming chats and callsRelated
Incoming offers use separate acceptance controls and countdowns from ordinary activity notices.
- Operator notification soundsConfigured by
Setup Sounds controls the audible part of supported notifications.
- Team chatEnhances
Direct Team Chat messages have their own unread and notification behaviour.
- Operator remindersConfigured by
Note reminder recipients and times determine the follow-up notifications you receive.
Used by
- Automatic logout after inactivityEnhances
Desktop notifications can draw attention to an inactivity warning.
- Operator notification soundsRelated
Configure visual notices and desktop notification permission separately from sounds.
- Broadcast for acceptanceEnhances
Operator alerts notify recipients of incoming offers.
- Operator remindersEnhances
Operator notifications present the due reminder.
- Team chatConfigured by
Floor Settings controls desktop alerts for direct Team Chat messages, subject to browser permission.
- Visitor event alerts for operatorsEnhances
Console alerts display event notices alongside floor flashes and Bring to Floor actions.
- Task notes and operator remindersEnhances
Operator alerts display the reminder when it is processed.
- Legacy Twitter public mention notificationsRequires
Historical public mentions appear through INSIDE's notification feed.
FAQ and troubleshooting
Why do I see a popup inside INSIDE but no desktop alert?
Check Show Desktop Notifications, the browser's notification permission and your computer's notification settings. The alert type must also support desktop delivery.
Why are there no activity bubbles beside a visitor?
Check Show User Update bubbles and whether the visitor is visible on your floor. There also needs to be relevant tracked activity.
Why do some alerts still appear after I hide user notifications?
Incoming offers and other dedicated notices have separate handling. The ordinary user-notification switch is not a master switch for every alert.
Can I open an old activity bubble later?
There is no permanent inbox for ordinary floor bubbles. Open the relevant conversation or visitor history to review retained activity.