Login and email verification
Sign in to INSIDE with your operator account and verify your email address when your website requires it.
What it is
Login checks your operator credentials and whether your account can enter INSIDE. Your website may also require email verification, a second authentication factor or single sign-on.
Email verification confirms your registered email address once. It is separate from the email codes used for 2-Factor Authentication.
Who uses it and why
Operators sign in to work in INSIDE. Users with the Settings or Manager role and the required operator permissions maintain accounts and help resolve locked accounts or missing verification emails.
Where to find it
Open your organisation's INSIDE sign-in page. Users with the Settings or Manager role and the required operator permissions administer accounts under Settings › Account › Operators.
Powerfront manages Enable Email Verification under Settings › General Settings › Admin. Ask Powerfront to change this requirement for your website.
How it works
- Enter your registered Email and Password, then select Login.
- Complete any authentication-code or single sign-on steps shown.
- If email verification is required and your account is unverified, INSIDE stops sign-in. It sends a verification email if one has not already been sent.
- Open the link in that email. After successful verification, return to sign in.
The verification link expires after 24 hours. An authorised account manager can use Send Verification Email from the operator's action menu to send another.
Disabled accounts cannot sign in. A missing website, maintenance, password expiry or a network restriction can also prevent entry. App-only accounts have additional app-access checks.
Configure it
Ask Powerfront to enable email verification if your organisation requires it. It is off by default.
Use Settings › Account › Operators to check the account's email address, Enable Operator status and website assignments. A manager needs Allow Unlock Account to use the account-unlocking control.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Enable Email Verification | Settings › General Settings › Admin | website | Off | Powerfront | Operators must verify their email address at least once before signing in. |
Permissions
| Permission | Lets you |
|---|---|
| Settings | Manage operator accounts within your permitted websites, subject to Settings Permissions. |
| Operators | Allow operator administration within Settings Permissions. |
| Manager | Manage permitted operator accounts, subject to Manager Permissions. |
| Allow Unlock Account | Allow a manager to unlock an operator account. |
Limits and good to know
- Six failed sign-in attempts can lock your account. Incorrect supplied second-factor codes also count towards this limit.
- A successful credential check clears previous failures for an enabled account. Unlocking an account also clears its failed-attempt count.
- Password recovery and account unlocking are separate tasks. A password reset does not enable a disabled account.
- Maintenance can prevent client operators from signing in even with valid credentials.
- Visitor chat access does not create an operator account.
Depends on and works with
+3 more · this feature uses
- Single sign-on with OAuth 2.0Enhances
OAuth single sign-on can direct an operator to an identity provider.
- Sign-in and chat request limitsRelated
Repeated failed password or second-factor checks can lock your operator account.
- Operator sign-in network and email restrictionsConfigured by
Configured network restrictions can prevent sign-in.
+5 more · used by
- INSIDE region switching through Powerfront Hub · managed by PowerfrontRequires
Hub handoff resolves a local operator and enters normal operator admission.
- Operator access tokensRequires
Password-based token issuance authenticates an operator account.
- Sign-in and chat request limitsRelated
Repeated failed sign-ins can lock an account and require an authorised account manager to unlock it.
- Operator sign-in network and email restrictionsRelated
Check the operator's default website network policy when ordinary sign-in is denied.
- INSIDE operator CLIRequires
The CLI signs in using an operator account.
View all connections as a list
This feature uses
- Admin settings and feature switches · managed by PowerfrontConfigured by
Powerfront manages the website email-verification switch.
- Operator accountsRequires
You need an enabled operator account to sign in.
- Roles and permissionsConfigured by
Roles and delegated permissions control account administration and app access.
- Website, channel and subsite accessConfigured by
Website assignments determine the websites your account can access.
- Password changes and recoveryConfigured by
Password checks, recovery and optional expiry affect password sign-in.
- Two-factor authentication for operator sign-inConfigured by
An account or website may require a second authentication factor.
- Logout and remembered computersRelated
See logout and remembered-computer guidance for what happens to your session after sign-in.
- Single sign-on with SAML 2.0Enhances
SAML single sign-on can direct an operator to an identity provider.
- Single sign-on with OAuth 2.0Enhances
OAuth single sign-on can direct an operator to an identity provider.
- Sign-in and chat request limitsRelated
Repeated failed password or second-factor checks can lock your operator account.
- Operator sign-in network and email restrictionsConfigured by
Configured network restrictions can prevent sign-in.
Used by
- INSIDE consoleRequires
Sign in with an operator account to enter the console.
- Mobile consoleRequires
Sign in with an operator account to use the mobile console.
- Operator accountsRelated
Review sign-in and email verification when preparing a new operator account for use.
- Password changes and recoveryRelated
Use password recovery when you cannot complete password sign-in.
- Two-factor authentication for operator sign-inRequires
These factors apply to the operator password sign-in flow.
- Logout and remembered computersRequires
A successful operator sign-in creates or resumes a session.
- Single sign-on with SAML 2.0Requires
Provider authentication still leads to INSIDE operator-account admission checks.
- Single sign-on with OAuth 2.0Requires
Provider identity leads to INSIDE operator-account admission.
- INSIDE region switching through Powerfront Hub · managed by PowerfrontRequires
Hub handoff resolves a local operator and enters normal operator admission.
- Operator access tokensRequires
Password-based token issuance authenticates an operator account.
- Sign-in and chat request limitsRelated
Repeated failed sign-ins can lock an account and require an authorised account manager to unlock it.
- Operator sign-in network and email restrictionsRelated
Check the operator's default website network policy when ordinary sign-in is denied.
- INSIDE operator CLIRequires
The CLI signs in using an operator account.
FAQ and troubleshooting
Why am I being asked to verify my email address?
Your website requires verification and your operator account has not completed it. Open the verification email before trying to sign in again.
My verification link has expired. What should I do?
Ask your account manager to use Send Verification Email for your operator account. Open the new link within 24 hours.
Why is my account still locked after resetting my password?
An authorised account manager must also unlock the account. Resetting your password does not remove the disabled-account restriction.
Why does Login take me to another sign-in page?
Your account uses single sign-on. Complete the sign-in process with your organisation's identity provider.
Why can I sign in through the app but not the browser?
Your account may be restricted to app use. Ask your account manager to check your account type and app access.