Commerce
Commerce provider setup and selection
Choose which store supplies each commerce operation for your website and subsites.
Shopify commerce connection
Connect Shopify so INSIDE can show store products and authorised customer and order information.
Salesforce B2C Commerce connection
Connect Salesforce B2C Commerce for product browsing and optional customer and order reads.
BigCommerce store connection
Connect BigCommerce products, customers and orders to INSIDE and support eligible additions to the shopper's basket.
UCP product catalogue connection
Use an existing UCP connection to search a business's catalogue and retrieve its product details and filters.
Custom commerce integrations
Use a prepared custom commerce integration when your website needs store-specific product, customer or order behaviour.
Product search and filters
Find products in the connected catalogue using search terms and the filters your store supports.
Product options and variant selection
Load current product details and choose an available variant before adding an item to your basket.
Store product selection for chat
Search a connected store and prepare product cards in the order you want to send them.
Store customer matches and orders
View store customer matches and their orders for the visitor you are assisting.
AI customer and order search
Find store customers and order summaries through an authorised AI assistant in private operator Team Chat.
Customer and order access
Verify a visitor's order details or store sign-in before showing private commerce information.
Store order details and history
Read order details and customer order history directly from the connected store.
Product card configuration and shopping actions
Present store products in reusable card configurations with product choices and supported shopping actions.
Order card configuration and access
Share selected order information in a card that only the intended visitor can read.
Add to cart from product cards
Add a chosen product variant to the shopper's own Shopify or BigCommerce basket from a product card.
Product recommendations and purchase tracking
Show suggested products with store-backed cards and associate recorded recommendations with later tracked purchases.
Tracked product search and integrations
Search products observed by tracking or supplied by an existing product integration.
Basket tracking
Track the visitor's observed basket so operators can help with its contents and completed purchases can retain item detail.
Purchase tracking and sales totals
Record completed tracked purchases and update visitor, website and credited operator sales information.
Sales attribution to conversations and operators
Associate a completed tracked purchase with an eligible conversation and operator within the website's attribution period.
Proactive chat control group sales comparison
Compare tracked purchases from visitors withheld from proactive engagement with results from engaged visitors.
Purchase currencies and conversion
Keep the original purchase currency while recording commercial values in your website currency for comparison and reporting.
PCI Payment Form in web chat
Request payment details during web chat, process the payment in your own system and confirm completion to the visitor.
PCI Payment Form provider setup
Use Auric or PCI Proxy payment fields to collect visitor details and display them to the operator during an assisted payment.
Conversation lead capture and follow-up
Save a conversation as a lead, notify your follow-up recipients and review or export the captured contact details.
Assisted basket transfer to the storefront
Send the basket prepared during an assisted screen-sharing session to the visitor's storefront basket.
AI commerce functions and access limits
Limit AI commerce actions and retained commerce context to the capabilities and customer access available in the current conversation.
Purchase details and conversion credit
Review purchases recorded by INSIDE and inspect the order lines and conversations behind reported conversion credit.