Permanent deletion of retained customer data
Permanently remove a retained deletion copy and the associated stored resources identified for cleanup.
What it is
Permanent Delete removes the retained copy used to recover an earlier deletion. It also requests removal of associated stored resources identified in that copy, such as attachments or image thumbnails. Once the recovery copy is removed, Recover cannot restore the item from it.
Who uses it and why
Administrators responsible for personal-data handling use the action to complete removal of retained deleted information. Visitors may be affected when your organisation completes a deletion request on their behalf.
Where to find it
Open Audit › Recover and find the previously deleted item. Its actions include View, Recover and Permanent Delete.
Users with the Settings or Manager role manage access to the recovery workspace through Audit and Recover Deleted Items under Settings › Account › Operators.
How it works
- Find the item in Audit › Recover, using its deletion date range.
- Review the item with View if needed.
- Select Permanent Delete.
- Confirm the prompt asking whether you want to permanently delete the data.
INSIDE uses the retained information to identify associated resources for cleanup. Depending on the item, these can include attachment files, image thumbnails, stored video and raw email resources. An individually deleted voice-recording message can also trigger deletion at its recording provider.
The process removes the recovery copy when it completes and records the manual permanent-deletion activity. If deletion of an individual voice recording fails at the provider, INSIDE retains the recovery copy so the operation can be retried.
Configure it
A user with the Settings or Manager role can review Audit and Recover Deleted Items under Settings › Account › Operators. The reviewed permission editor has no separate Permanent Delete switch.
Powerfront can confirm your account's storage and automatic-retention arrangements. The recovery-time setting determines which items appear in Recover; it is not a completion report for permanent erasure.
Permissions
| Permission | Lets you |
|---|---|
| Audit | Opens the Audit workspace. |
| Recover Deleted Items | Shows the Recover workspace, where retained items have a Permanent Delete action. |
Limits and good to know
- Permanent deletion removes the recovery route. Confirm the item and scope before proceeding.
- Earlier deletion can preserve statistical information, links and deletion notices. Removing the recovery copy does not mean every record of the interaction disappears.
- Cleanup depends on the associated resource information retained with the item.
- This action does not establish deletion from external CRM systems, every backup or all other services that may hold copies.
- An error may need Powerfront investigation, especially when a recording or file provider cannot complete removal.
Depends on and works with
View all connections as a list
This feature uses
- Admin settings and feature switches · managed by PowerfrontConfigured by
The recovery period controls which retained items appear for manual permanent deletion.
- Roles and permissionsConfigured by
Audit recovery access determines whether the relevant controls are shown.
- Attachments in conversationsEnhances
Cleanup can remove retained attachments and image thumbnails identified by the deleted item.
- Incoming email and ticket repliesEnhances
Retained raw email resources can be included where the deletion copy identifies them.
- Audit search for retained customer recordsRequires
Audit Recover provides the retained-item list and Permanent Delete action.
- Call recordingEnhances
An individually deleted voice-recording message can trigger permanent removal at its recording provider.
- Customer data deletion and recoveryRequires
Manual permanent deletion acts on a retained copy from an earlier recoverable deletion.
- Personal data retention and automatic deletionEnhances
Automatic personal-data retention can invoke permanent cleanup after deleting visitor information.
Used by
- Audit search for retained customer recordsRelated
Permanent deletion removes the retained copy that Audit Recover would otherwise restore.
- Customer data deletion and recoveryEnhances
Permanent Delete removes the retained recovery copy and associated retained resources.
- Personal data retention and automatic deletionRequires
Automatic visitor cleanup includes permanent deletion without a separate manual Audit action.
FAQ and troubleshooting
Can I undo Permanent Delete?
Once the recovery copy is removed, INSIDE cannot recover the item from it.
Why can I still see a deletion notice or historical count?
Earlier deletion can preserve statistical or linking information. Permanent Delete removes retained recovery information and identified resources rather than every indication that an interaction occurred.
Why is the item still in Recover after an error?
Cleanup may not have completed. For an individual voice recording, a failed provider deletion deliberately retains the recovery copy. Ask Powerfront to investigate before assuming removal is complete.
Does the recovery period prove the item was permanently erased?
No. It controls availability in the recovery list. Ask Powerfront to confirm the applicable permanent-cleanup process.
Does this delete the customer's data from our CRM too?
This action does not establish erasure from external CRM systems. Handle those systems through your organisation's applicable deletion process.