INSIDE 3.3
INSIDE 3.3 · Reference

Settings reference

1,721 settings across the public manual.

Who can change it

1,721 settings

Public settings in INSIDE 3.3
SettingWhereApplies toDefaultWho can change itFeature
'Need Help?' LabelSettings › Bots › Virtual Assistant › SettingswebsiteNot set: web chat uses Having trouble? in the visitor's language
Bot Trainer
Virtual Assistant task validation and retries
2-Factor AuthenticationSettings › Account › OperatorsoperatorOff
SettingsManager
Operator accounts
2-Factor AuthenticationSettings › Account › OperatorsoperatorOff
SettingsManager
Two-factor authentication for operator sign-in
Above the Button TextSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Above the Form TextSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
AccountSettings › AI › FeatureswebsiteNot set: choose a configured AI account
SettingsDeveloper
AI feature settings and change history
AccountSettings › AI › FeatureswebsiteNot set: an account must be selected before saving
SettingsDeveloper
AI agent service connections
AccountSettings › AI › FeatureswebsiteNot set: an account must be selected before saving
SettingsDeveloper
AI answer citations and summaries
Account Record TypeSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce contacts
Account to Detect LanguageSettings › AI › FeatureswebsiteNot set: uses the feature's account for language detection
SettingsDeveloper
Chat Translate and language detection
Account to Detect LanguageSettings › AI › Features › Chat TranslatewebsiteNot set
SettingsDeveloper
Conversation translation
Account TypeSettings › Email › Email AccountschannelIMAP in the new-account editor
Powerfront
Email account and mailbox setup
Across Full SiteSettings › General Settings › Monitor ViewoperatorOn when Cycle subsites is first selected
Not specified
Monitor mode
ActionSettings › AI › ConnectionswebsiteBlock
Powerfront
AI guardrail routing and fallback actions
ActionSettings › AI › Connections › Routing RuleswebsiteBlock
Powerfront
AI guardrail policy connections
Action ButtonSettings › Chat › Themes › Actions while waiting in Queue › Action TaskswebsiteNot set
Settings
Chat queue
Action TaskSettings › Chat › Themes › Actions while waiting in Queue › Action TaskswebsiteNot set
Settings
Chat queue
Activation filtersSettings › AI › SkillswebsiteNot set; available for intent-based loading
SettingsDeveloper
Reusable AI skills and instructions
Active Live Chat Hard LimitSettings › Account › Operators › Settingsoperator5 in a new operator editor
SettingsManager
Operator settings
Active Live Chat Hard LimitSettings › Account › Operator Templates › Settingswebsite5 in a new template
Powerfront
Operator templates
Active Live Chat Hard LimitSettings › Account › Operators › SettingsoperatorThe operator's Active Live Chat Limit
SettingsManager
Chat limits and wind-down
Active Live Chat Hard LimitSettings › Account › OperatorsoperatorSame as Active Live Chat Limit
SettingsManager
Operator availability status
Active Live Chat LimitSettings › Account › Operators › Settingsoperator5 in a new operator editor
SettingsManager
Operator settings
Active Live Chat LimitSettings › Account › Operator Templates › Settingswebsite5 in a new template
Powerfront
Operator templates
Active Live Chat LimitSettings › Account › Operators › SettingsoperatorWebsite default, initially 5
SettingsManager
Chat limits and wind-down
Active Live Chat LimitSettings › Account › OperatorsoperatorInherit the website limit; 5 live chats if the website has no override
SettingsManager
Operator availability status
Active Social/Text Hard LimitSettings › Account › Operators › SettingsoperatorNot set
SettingsManager
Operator settings
Active Social/Text Hard LimitSettings › Account › Operator Templates › SettingswebsiteNot set
Powerfront
Operator templates
Active Social/Text Hard LimitSettings › Account › Operators › SettingsoperatorOrdinary social/text limit plus 1 when that limit is positive; otherwise 0
SettingsManager
Chat limits and wind-down
Active Social/Text Hard LimitSettings › Account › OperatorsoperatorOne above Active Social/Text Limit when positive; otherwise zero
SettingsManager
Operator availability status
Active Social/Text LimitSettings › Account › Operators › Settingsoperator0 in a new operator editor
SettingsManager
Operator settings
Active Social/Text LimitSettings › Account › Operator Templates › Settingswebsite0 in a new template
Powerfront
Operator templates
Active Social/Text LimitSettings › Account › Operators › Settingsoperator0
SettingsManager
Chat limits and wind-down
Active Social/Text LimitSettings › Account › OperatorsoperatorZero
SettingsManager
Operator availability status
Active Ticket LimitSettings › Account › Operators › Settingsoperator0: uses the website ticket limit
SettingsManager
Operator settings
Active Ticket LimitSettings › Account › Operator Templates › Settingswebsite0: uses the website ticket limit
Powerfront
Operator templates
Active Ticket LimitSettings › Account › Operators › SettingsoperatorWebsite default, initially 0
SettingsManager
Chat limits and wind-down
Active Ticket LimitSettings › Account › OperatorsoperatorInherit the website limit; 0 tickets if the website has no override
SettingsManager
Operator availability status
Add Resolution Status Thoughts on conversationSettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI resolution and first-contact metrics
Add scoring thoughts as system messageSettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI conversation quality scoring
Add to Queue if LimitedSettings › General Settings › AdminwebsiteOff
Powerfront
Transferring conversations
Add Visitor to the Blacklist if the Visitor sends more thanSettings › Email › General Settingswebsite25 emails in 10 minutes
Powerfront
Email sender blocking and exceptions
Additional FieldsSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Additional instructionsSettings › AI › FeatureswebsiteNot set: only the built-in citation safety and output-format instructions apply
SettingsDeveloper
AI answer citations and summaries
Advanced formSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Agree TextSettings › Chat › Pre-Chat SurveywebsiteI Agree
Settings
Pre-chat survey for visitors
AI AccountAI EvaluatorswebsiteNot set
Not specified
AI response quality evaluators
AI FunctionsSettings › AI › SkillswebsiteNot set: no functions added by the skill
SettingsDeveloper
AI functions and required inputs
AI FunctionsSettings › AI › SkillswebsiteNot set: no functions added by the skill
SettingsDeveloper
Reusable AI skills and instructions
AI Macro FieldsSettings › AI › AccountswebsiteNot set
Powerfront
AI accounts and shared defaults
Alert TypeSettings › Events › Visitor Eventswebsitenotify on visitor
SettingsManager
Visitor event alerts for operators
Allow 3rd party caller transcriptSettings › Voice › Voice Numbers › Number SetupchannelOff
Settings
Telephone transcription
Allow Attendee QuestionsSettings › Live Shows › Accounts › QuestionswebsiteOff
Powerfront
Live show questions and moderation
Allow Calendar InvitesSettings › Live Shows › Accounts › Default Show SettingswebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
Allow Changing Background ImageSettings › General Settings › Video Chat › VisitorwebsiteOff
Powerfront
Browser call controls and device settings
Allow Changing Background ImageSettings › General Settings › Video Chat › OperatorwebsiteOff
Powerfront
Browser call controls and device settings
Allow Changing From Email AddressSettings › Email › General SettingswebsiteOff
Powerfront
Email replies and support conversations
Allow Chat in Video Only ChannelSettings › General Settings › Video ChatwebsiteOff
Powerfront
Browser video and audio calls
Allow Closed Ticket to be ReopenedSettings › Email › Automationwebsite60 days
Powerfront
Email ticket handling and statuses
Allow Connecting to Limited OperatorsSettings › Chat › Chat LinkswebsiteOff
Settings
Chat links
Allow Connecting to Other OperatorsSettings › Chat › Chat LinkswebsiteOff; selecting a specific operator turns it On
Settings
Chat links
Allow Conversation ID in TranscriptSettings › Chat › Chat PanewebsiteOff
Settings
Transcripts by email and print
Allow FestiveSettings › Chat › ThemeswebsiteOn
Settings
Chat avatars and visitor reactions
Allow limited operators to decline transferSettings › General Settings › AdminwebsiteOff
Powerfront
Transferring conversations
Allow Multiple EntriesSettings › General Settings › Data FieldswebsiteOff for a new field
Settings
Customer contact details
Allow On-Demand Transcript TranslationSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Chat Translate and language detection
Allow On-Demand Transcript TranslationSettings › AI › Features › Chat TranslatewebsiteOff
SettingsDeveloper
Conversation translation
Allow Operator QuestionsSettings › Live Shows › Accounts › QuestionswebsiteOff
Powerfront
Live show questions and moderation
Allow Operators to cancel AppointmentsSettings › Scheduling › General SettingswebsiteOn
SettingsScheduling
Business hours and scheduling
Allow Operators to cancel AppointmentsSettings › Scheduling › General SettingswebsiteOn when not set
SettingsScheduling
Calendar appointments and reminders
Allow Operators to Send SurveysSettings › Chat › General SettingswebsiteOff when not configured
Settings
Post-chat survey for web visitors
Allow Operators to Share VideosSettings › General Settings › Video FeedwebsiteOn
Powerfront
Video Feed for visitors
Allow OutboundSettings › Voice › Voice Numbers › Number SetupwebsiteOff
Settings
Voice provider accounts and telephone numbers
Allow OutboundSettings › Voice › Voice Numbers › Number SetupwebsiteOff
Settings
Outbound calling permissions and restrictions
Allow Skipping SurveySettings › General Settings › Integrations › Post Chat SurveychannelOff
Powerfront
Post-chat surveys in messaging channels
Allow Undo Send OptionSettings › Email › General SettingswebsiteOff
Powerfront
Email send cancellation and delivery failures
Allow visitors to access their ordersSettings › Commerce › Commerce Providers › Customer and order accesswebsiteOff
SettingsDeveloper
Customer and order access
Allow Visitors to Share VideosSettings › General Settings › Video FeedwebsiteOn
Powerfront
Video Feed for visitors
Allowed ChannelsSettings › Account › OperatorsoperatorAll channels
SettingsManager
Website, channel and subsite access
Allowed data fieldsSettings › AI › FunctionswebsiteNot set; at least one must be selected
SettingsDeveloper
AI updates to customer and conversation data
Allowed IPs ListSettings › General Settings › AdminwebsiteNot set: no approved IPs; leave Operator Access Limitation off until a list is configured
Powerfront
Operator sign-in network and email restrictions
Allowed StatusesSettings › ChannelchannelAll configured statuses in the editor
Not specified
Departments
Allowed StatusesSettings › ChannelchannelAll statuses selected in the channel editor
Not specified
Operator availability status
Allowed Sub-sitesSettings › Account › OperatorsoperatorAll subsites
SettingsManager
Website, channel and subsite access
Allowed WebsitesSettings › Account › OperatorsoperatorCurrent website selected when creating an operator
SettingsManager
Website, channel and subsite access
Alternative Outbound Server SMTP AddressSettings › General Settings › WebsitewebsiteNot set
Settings
Website and regional settings
Always activeSettings › AI › SkillswebsiteOff
SettingsDeveloper
Reusable AI skills and instructions
Always Translate Visitor messages to the Operator's Primary LanguageSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Chat Translate and language detection
Always Translate Visitor messages to the Operator's Primary LanguageSettings › AI › Features › Chat TranslatewebsiteOff
SettingsDeveloper
Conversation translation
Analyze SentimentSettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI conversation summaries
Analyze SentimentSettings › AI › Features › Conversation SummarywebsiteOff
SettingsDeveloper
Sentiment and emotion
Animation FiltersSettings › General Settings › Co-BrowsewebsiteNot set
Powerfront
Co-Browse privacy and security filters
Anonymize IP AddressesSettings › General Settings › AdminwebsiteOff
Powerfront
Visitor IP address anonymisation
AntivirusSettings › General Settings › Admin › SecuritywebsiteNone when not configured
Powerfront
Attachment file types and virus scanning
Antivirus Scan File ExclusionsSettings › General Settings › Admin › SecuritywebsiteNot set: no filenames excluded from scanning
Powerfront
Attachment file types and virus scanning
API EndpointSettings › AI › AccountswebsiteNot set
Powerfront
AI accounts and shared defaults
API EndpointSettings › AI › AccountswebsiteNot set
Powerfront
OpenAI API connection options
App client IDSettings › Commerce › Commerce Providers › Customer and order accesswebsiteNot set
SettingsDeveloper
Customer and order access
App client secretSettings › Commerce › Commerce Providers › Customer and order accesswebsiteNot set
SettingsDeveloper
Customer and order access
App proxy URLSettings › Commerce › Commerce Providers › Customer and order accesswebsiteNot set
SettingsDeveloper
Customer and order access
AppearanceSettings › Commerce › Product Cards › Individual option appearancewebsiteSwatches when supplied for a new rule; no rules configured initially
Settings
Product card configuration and shopping actions
Apple Messages Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Apple Messages Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Apple Messages Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Applies toSettings › AI › FeatureswebsiteAll Agents
SettingsDeveloper
AI conversation quality scoring
Apply Disposition automaticallySettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI conversation summaries
Apply Disposition automaticallySettings › AI › Features › Conversation SummarywebsiteOff
SettingsDeveloper
Dispositions
Appointment Confirmation EmailSettings › Scheduling › Email CustomizationssubsiteBuilt-in appointment confirmation email
SettingsScheduling
Business hours and scheduling
Appointment Doesn't Exist Background ImageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Appointment Doesn't Exist Image Overlay OpacitySettings › Scheduling › Form Customizationswebsite0.7
SettingsScheduling
Business hours and scheduling
Appointment Doesn't Exist MessageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Ask a QuestionSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Ask for CompanySettings › Live Shows › Accounts › Join FormwebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
Ask for CompanySettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Ask for EmailSettings › General Settings › LeadwebsiteOn; Required on when no lead configuration exists
Powerfront
Conversation lead capture and follow-up
Ask for EmailSettings › Live Shows › Accounts › Join FormwebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
Ask for EmailSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Ask for Full NameSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Ask for MobileSettings › General Settings › LeadwebsiteOn; Required on when no lead configuration exists
Powerfront
Conversation lead capture and follow-up
Ask for NameSettings › General Settings › LeadwebsiteOn; Required on when no lead configuration exists
Powerfront
Conversation lead capture and follow-up
Ask for PhoneSettings › General Settings › LeadwebsiteOn; Required on when no lead configuration exists
Powerfront
Conversation lead capture and follow-up
Ask for PhoneSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Ask for Phone NumberSettings › Live Shows › Accounts › Join FormwebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
Assign to Operator first and then start the TaskSettings › General Settings › Integrations › Virtual AssistantchannelOn
Powerfront
Virtual Assistant tasks in messaging channels
Assign to Operator first and then start the TaskSettings › Text/SMS › Text/SMS Phone NumberschannelOff in the new-account editor; On when absent from stored account settings
Powerfront
SMS number and channel setup
Assigned Chat ExpiredSettings › Chat › General SettingswebsiteNot set
Settings
Starting, ending and expiring chats
Assigned Chat Expiry (secs)Settings › General Settings › AdminwebsiteOff, 0 seconds
Powerfront
Starting, ending and expiring chats
Attach ConversationSettings › General Settings › LeadwebsiteOn when no lead configuration exists
Powerfront
Conversation lead capture and follow-up
Attach FileSettings › Chat › Themes › Chat Pane › SettingswebsiteOff
Settings
Attachments in conversations
Attach FileSettings › Chat › Themes › IconswebsiteOff in the theme editor
Settings
File attachments for visitors
Attach File - Custom IconSettings › Chat › Themes › IconswebsiteNot set
Settings
Attachments in conversations
Attachment Max Size (pixels)Settings › General Settings › Websitewebsite2000 pixels
Settings
Attachments in conversations
Attachment Thumb Size (pixels)Settings › General Settings › Websitewebsite270 pixels
Settings
Attachments in conversations
Auth Token UrlSettings › General Settings › SalesforcewebsiteAutomatic Salesforce token endpoint
Powerfront
Salesforce connection and operator setup
Auth TypeSettings › AI › ConnectionswebsiteNone
Powerfront
MCP service authentication
AuthenticationSettings › Email › Email AccountschannelOff
Powerfront
Email account and mailbox setup
Authentication Method:Settings › Account › My AccountoperatorAuth Apps
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Two-factor authentication for operator sign-in
Authentication TypeSettings › Email › Email AccountschannelNone in the new-account editor
Powerfront
Email account and mailbox setup
Authorization EndpointSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with OAuth 2.0
Auto Create Lead In SalesforceSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Auto Create Lead in SalesforceSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Salesforce leads and Zendesk contact creation
Auto Create Lead In ZendeskSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Auto Create Lead in ZendeskSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Salesforce leads and Zendesk contact creation
Auto LogoutSettings › Account › Operators › Settingsoperator10 minutes
SettingsManager
Operator settings
Auto LogoutSettings › Account › Operator Templates › Settingswebsite10 minutes
Powerfront
Operator templates
Auto LogoutSettings › Account › My Account › Auto Logoutoperator10 minutes
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Automatic logout after inactivity
Auto LogoutSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
Auto logout operators after a period of inactivitySettings › General Settings › AdminwebsiteOff
Powerfront
Logout and remembered computers
Auto Match Visitor ToSettings › General Settings › SalesforcewebsiteSalesforce record ID
Powerfront
Salesforce contacts
Auto Match Visitor ToSettings › General Settings › Dynamics 365 › AdvancedwebsiteNot set
Powerfront
Dynamics 365 connection and customer records
Auto set Visitor as Operator Favorite on Sale ConversionSettings › General Settings › WebsitewebsiteOff
Settings
Website and regional settings
Auto set Visitor as Operator Favorite on Sale ConversionSettings › General Settings › WebsitewebsiteOff
Settings
Purchase tracking and sales totals
Auto-Favorite Chat VisitorSettings › General Settings › AdminwebsiteOff
Powerfront
Favourite visitors
Auto-Pin Favorite CustomersSettings › Email › General SettingswebsiteOff
Powerfront
Taking and pinning conversations
Autoblock after (x) matched messagesSettings › General Settings › Censorshipwebsite3 messages
Powerfront
Censorship and abuse warnings
AutohideSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff
Settings
Chat tabs for visitors
Autohide on MobileSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff in a new theme; if absent from a saved theme, mobile autohiding is allowed when Autohide is on
Settings
Chat tabs for visitors
Autohide on MobileSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff in a new theme; if absent from a saved theme, mobile autohiding is allowed when Autohide is on
Settings
Mobile chat
Autohide on Page LoadSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff
Settings
Chat tabs for visitors
Autonomous agentsSettings › Events › Visitor EventswebsiteNot set: no autonomous agents selected
SettingsManager
Autonomous agents for proactive chat
Autonomous agentsSettings › Events › Visitor EventswebsiteNot set: no autonomous agents selected
SettingsManager
Proactive chat invitations
Autonomous agents onlySettings › Events › Visitor EventswebsiteOff
SettingsManager
Autonomous agents for proactive chat
Autonomous agents onlySettings › Events › Visitor EventswebsiteOff
SettingsManager
Proactive chat invitations
Autoplay Next VideoSettings › Chat › ThemeswebsiteOff
Settings
Video Feed for visitors
AvailabilitySettings › Account › Appointment ScheduleoperatorNot set
Scheduling
Business hours and scheduling
AvailabilitySettings › Commerce › Commerce ProviderswebsiteWebsite default
SettingsDeveloper
Commerce provider setup and selection
Availability Log Retention (days)Settings › General Settings › Adminwebsite180 days
Powerfront
Availability Log for routing investigations
Available Appointments Per TimeslotSettings › Scheduling › Team SettingsteamDefault: based on available team operators
SettingsScheduling
Teams
Available Appointments Per TimeslotSettings › Scheduling › Team SettingsteamDefault: based on available team operators
SettingsScheduling
Business hours and scheduling
Avatar ActionsSettings › Chat › ThemeswebsiteOn in new themes; Off if absent from an existing theme
Settings
Chat avatars and visitor reactions
Average Call Talk TimeSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Closeout TimeSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Conversation Score This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Conversation Score This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Conversation Score TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Handling TimeSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Initial Response TimeSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Survey Score This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Survey Score This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Survey Score TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Average Time on SiteSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Awaiting Operator Background ImageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Awaiting Operator Image Overlay OpacitySettings › Scheduling › Form Customizationswebsite0.7
SettingsScheduling
Business hours and scheduling
Awaiting Operator MessageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Awaiting Operator MessageSettings › Chat › Chat LinkswebsiteNot set
Settings
Chat links
AWS RegionSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
Knowledge Base connections for AI
Base IDSettings › AI › Result Processors › VariableswebsiteNot set; use the tool result identifier
SettingsDeveloper
AI result processor templates
Basket TotalSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
BCCSettings › Scheduling › Reminder TemplatessubsiteNot set
SettingsScheduling
Business hours and scheduling
Be Right Back MessageSettings › Account › Operators › SettingsoperatorNot set
SettingsManager
Operator settings
Be Right Back MessageSettings › Account › Operator Templates › SettingswebsiteNot set
Powerfront
Operator templates
Be Right Back Message 1Settings › Chat › Themes › General › Messages › Be Right BackwebsiteNot set
Settings
Service levels and response timers
Be Right Back Message 2Settings › Chat › Themes › General › Messages › Be Right BackwebsiteNot set
Settings
Service levels and response timers
Be Right Back Message 3Settings › Chat › Themes › General › Messages › Be Right BackwebsiteNot set
Settings
Service levels and response timers
Below the Form TextSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
BlacklistSettings › Email › Email AccountschannelNot set: no addresses blocked by this account list
Powerfront
Email sender blocking and exceptions
Block for (x) daysSettings › General Settings › Censorshipwebsite0, indefinitely
Powerfront
Censorship and abuse warnings
Blocked PhrasesSettings › General Settings › CensorshipwebsiteNot set
Powerfront
Censorship and abuse warnings
Bot AliasSettings › Chat › ThemeswebsiteNot set
Settings
Chat avatars and visitor reactions
BrandSettings › Chat › Themes › General › StylingwebsiteLight blue (#1bb9da) in a new theme
Settings
Visitor chat themes and branding
Branding LabelSettings › Chat › Themes › Admin OptionswebsiteAi Chatbot by, when no custom text is set
Settings
Visitor chat themes and branding
Branding LinkSettings › Chat › Themes › Admin OptionswebsitePowerfront website, when no custom destination is set
Settings
Visitor chat themes and branding
Broadcast Expiry TaskSettings › ChannelchannelNot set
Not specified
Broadcast for acceptance
Broadcast for AcceptanceSettings › ChannelchannelOff
Not specified
Broadcast for acceptance
Broadcast InfoSettings › Voice › Voice Numbers › Broadcast Call InfowebsiteNot set
Settings
Voice queue and call offers
Buffer TimeSettings › Scheduling › Team SettingsteamUnknown
SettingsScheduling
Teams
Buffer TimeSettings › Account › Appointment ScheduleoperatorUnknown
Scheduling
Business hours and scheduling
Buffer TimeSettings › Scheduling › Team SettingsteamUnknown
SettingsScheduling
Business hours and scheduling
Business HoursSettings › General Settings › IntegrationschannelNot set
Powerfront
Business hours and scheduling
Business HoursSettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
Business HoursSettings › General Settings › Integrations › Business HourschannelMonday to Friday, 00:00 to 23:59 in the new-account editor
Powerfront
Messaging channel connections
Business HoursSettings › Text/SMS › Text/SMS Phone NumberschannelOff in the new-account editor; older accounts can inherit legacy settings
Powerfront
SMS number and channel setup
Business hours No Operator Available actionSettings › Voice › Voice Numbers › Business HourswebsiteQueue
Settings
Telephone business hours and fallback handling
Business Service Level Target (secs)Settings › General Settings › Integrations › messaging accountchannel0 seconds, use the website target
Powerfront
Service levels and response timers
Business Service Level Target (secs)Settings › General Settings › Integrations › Service LevelschannelWebsite business target; the new WhatsApp or Messenger account editor uses 0 seconds if no website target is supplied
Powerfront
Messaging channel connections
Business Service Level Target (secs)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set: uses the website business service-level target, or 0 seconds if that is unset
Powerfront
SMS number and channel setup
Button LabelSettings › Chat › Alternate Click To Call Settings › Request FormwebsiteCALL ME NOW
Settings
Click to Call callback form
Bypass ProxySettings › General Settings › Co-BrowsewebsiteOff
Powerfront
Co-Browse privacy and security filters
CacheSettings › AI › FeatureswebsiteOn
SettingsDeveloper
AI instructions and templates
CacheSettings › AI › SkillswebsiteOn
SettingsDeveloper
Reusable AI skills and instructions
CacheSettings › AI › FeatureswebsiteOn
SettingsDeveloper
External AI prompts and versions
Call End (Goodbye) MessageSettings › AI › FeatureswebsiteNot set; goodbye follows the instructions
SettingsDeveloper
Voice Autopilot call handling
Call End (Goodbye) MessageSettings › AI › FeatureswebsiteNot set
SettingsDeveloper
Voice Autopilot turn detection and interruptions
Call TypeSettings › Chat › Pre-Chat SurveywebsiteDefault Video Settings
Settings
Pre-chat survey for visitors
CallbackSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone callback requests
CallbackSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Callback DigitSettings › Voice › Voice Numbers › Number Setupwebsite1
Settings
Telephone callback requests
Callback from Queue ConfirmationSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone callback requests
Callback from Queue ConfirmationSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Calls This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Calls This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Calls TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Camera is off at start of ChatSettings › Chat › Chat Links › Visitor or OperatorwebsiteUnknown
Settings
Chat links
Camera is off at start of ChatSettings › General Settings › Video Chat › VisitorwebsiteOff
Powerfront
Browser call controls and device settings
Camera is off at start of ChatSettings › General Settings › Video Chat › OperatorwebsiteOff
Powerfront
Browser call controls and device settings
Can assign Tickets to offline Operators/Teams/ChannelsSettings › Email › General SettingswebsiteOff
Powerfront
Transferring conversations
Can assign Tickets to offline Operators/Teams/ChannelsSettings › Email › General SettingswebsiteOff
Powerfront
Email ticket handling and statuses
Can assign to offline Operators/Teams/ChannelsSettings › Text/SMS › General Settings (Legacy)websiteOff
Powerfront
Transferring conversations
Can assign to offline Operators/Teams/ChannelsSettings › Text/SMS › Text/SMS Phone NumberschannelOff in the new-account editor; older accounts can inherit legacy settings
Powerfront
SMS number and channel setup
Can Postpone ChatsSettings › Chat › General SettingswebsiteOff
Settings
Postponing conversations
Can reply to Tickets without being AvailableSettings › Email › General SettingswebsiteOff
Powerfront
Email replies and support conversations
Can transfer to Other ChannelsSettings › General Settings › AdminwebsiteOn when unset in the transfer picker
Powerfront
Transferring conversations
Can transfer to Other SkillsSettings › General Settings › AdminwebsiteOn when unset in the transfer picker
Powerfront
Transferring conversations
Can transfer to Other SubsitesSettings › General Settings › AdminwebsiteOn
Powerfront
Transferring conversations
Can transfer to Other TeamsSettings › General Settings › AdminwebsiteOn
Powerfront
Transferring conversations
Can Use in EventsSettings › Bots › Virtual Assistant › Data FieldswebsiteOff
Bot Trainer
Visitor event targeting conditions
Cancel Step LabelSettings › Bots › Virtual Assistant › TaskswebsiteNot set: standard cancel buttons use Cancel unless the step supplies its own label
Bot Trainer
Virtual Assistant task setup
Cart TypeSettings › Floor › Floor SettingswebsiteBasket
SettingsManagerChatTop Stats
Floor scenes and industry settings
Case Record TypeSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce cases and conversation links
Catalogue APISettings › Commerce › Commerce ProviderswebsiteSCAPI with private SLAS credentials
SettingsDeveloper
Salesforce B2C Commerce connection
CC Masking ExclusionsSettings › General Settings › WebsitewebsiteNot set
Settings
Redacting and permanently deleting conversation data
CC Masking ExclusionsSettings › General Settings › AdminwebsiteNot set
Powerfront
Credit card masking
CertificateSettings › General Settings › Dynamics 365 › SettingswebsiteNot set
Powerfront
Dynamics 365 connection and customer records
CertificateSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with SAML 2.0
Certificate (Base64 Encoded)Settings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
Certificate PasswordSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
Certificate PasswordSettings › General Settings › Dynamics 365 › SettingswebsiteNot set
Powerfront
Dynamics 365 connection and customer records
Channel(s)Settings › Voice › Voice Numbers › AssignmentwebsiteNot set
Settings
Voice queue and call offers
Channel/sSettings › Chat › Themes › Actions while waiting in QueuewebsiteNot set
Settings
Chat queue
Channel/sSettings › General Settings › DispositionwebsiteNot set
Settings
Dispositions
ChannelsSettings › Chat › Chat LinkswebsiteAny
Settings
Chat links
ChannelsSettings › Events › Visitor EventswebsiteNot set: no event-specific channel restriction
SettingsManager
Proactive chat invitations
ChatSettings › General Settings › AttachmentswebsiteOff for a new entry
Powerfront
Attachment file types and virus scanning
ChatSettings › General Settings › AttachmentswebsiteOff for a new attachment rule
Powerfront
Attachments in conversations
ChatSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Chat Available ImageSettings › Chat › Chat LinkswebsiteNot set
Settings
Chat links
Chat Business Service Level Target (secs)Settings › General Settings › Websitewebsite0, disabled
Settings
Service levels and response timers
Chat Business Service Level Target (secs)Settings › General Settings › Adminwebsite0 seconds
Powerfront
Operator productivity reports
Chat Control Expiry (secs)Settings › AI › Featureswebsite30 seconds in the new-feature editor
SettingsDeveloper
Autopilot handover and error handling
Chat Control Expiry TaskSettings › AI › FeatureswebsiteNot set; use human assignment or the queue
SettingsDeveloper
Autopilot handover and error handling
Chat customer service durationSettings › General Settings › Monitor Viewoperator1 hour
Not specified
Monitor mode
Chat DisclaimerSettings › Chat › Pre-Chat SurveywebsiteNot set: no disclaimer text
Settings
Pre-chat survey for visitors
Chat Ended by CustomerSettings › Chat › General SettingswebsiteNot set
Settings
Starting, ending and expiring chats
Chat Ended by OperatorSettings › Chat › General SettingswebsiteNot set
Settings
Starting, ending and expiring chats
Chat Input PlaceholderSettings › Chat › Chat PanewebsiteNot set
Settings
Legacy chat pane settings
Chat Operator Service Level Target (secs)Settings › General Settings › Websitewebsite0, disabled
Settings
Service levels and response timers
Chat Operator Service Level Target (secs)Settings › General Settings › Adminwebsite0 seconds
Powerfront
Operator productivity reports
Chat Pane PositionSettings › Chat › Themes › Chat Pane › SettingswebsiteRight, vertically centred
Settings
Visitor chat pane
Chat Queue MessageSettings › Chat › Chat PanewebsiteNot set
Settings
Chat queue
Chat Queue MessageSettings › Chat › Themes › Chat Pane › MessageswebsiteNot set: no theme queue message
Settings
Visitor chat status and waiting
Chat Transcript Reply-to Email AddressSettings › General Settings › WebsitewebsiteNot set
Settings
Website and regional settings
Chat Transcript Sender Email AddressSettings › General Settings › WebsitewebsiteNot set
Settings
Website and regional settings
Chat Unavailable ImageSettings › Chat › Chat LinkswebsiteNot set
Settings
Chat links
Chat WFM Service Level Target (secs)Settings › General Settings › Websitewebsite0, disabled
Settings
Service levels and response timers
Chat WFM Service Level Target (secs)Settings › General Settings › Adminwebsite0 seconds
Powerfront
Chat performance and tab visibility reports
Chat WFM Service Level Target (secs)Settings › General Settings › Adminwebsite0 seconds
Powerfront
Operator productivity reports
Chat WFM Service Level Target (secs)Settings › General Settings › Adminwebsite0 seconds
Powerfront
Service Overview dashboard
Chats This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Chats This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Chats TodaySettings › General Settings › My StatswebsiteOn
Powerfront
Stats Bar and My Stats
Check For Duplicate LeadsSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce leads and Zendesk contact creation
Check White List DomainsSettings › General Settings › AdminwebsiteOff
Powerfront
Website domain checks for browser requests
Check White List DomainsSettings › General Settings › AdminwebsiteOff
Powerfront
Traffic Optimizer for visitor tracking
Chinese New YearSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
Citation summary featureSettings › AI › FeatureswebsiteNone
SettingsDeveloper
AI answer citations and summaries
Client IdSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
Client IdSettings › General Settings › Dynamics 365 › SettingswebsiteNot set
Powerfront
Dynamics 365 connection and customer records
Client IDSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with OAuth 2.0
Client SecretSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
Client SecretSettings › General Settings › Dynamics 365 › SettingswebsiteNot set
Powerfront
Dynamics 365 connection and customer records
Client SecretSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with OAuth 2.0
CloseSettings › Chat › Themes › IconswebsiteOff
Settings
Visitor chat pane
Close Button TextSettings › General Settings › Co-BrowsewebsiteClose
Powerfront
Co-Browse with website visitors
Close popup on clickSettings › Events › Visitor EventswebsiteOff
SettingsManager
Visitor popup event setup
Closest Team LocationSettings › ChannelchannelOff in the new-channel editor
Not specified
Departments
Commerce ProviderSettings › AI › FunctionswebsiteAutomatic website/subsite routing
SettingsDeveloper
AI customer and order search
Commerce ProviderSettings › AI › FunctionswebsiteAutomatic routing by website, subsite and operation
SettingsDeveloper
AI commerce functions and access limits
Commisions %Settings › Account › Operator Templates › SettingswebsiteNot set
Powerfront
Operator templates
Commission %Settings › Account › Operators › Settingsoperator0%
SettingsManager
Operator settings
Company LogoSettings › General Settings › WebsitewebsiteNot set: no company logo selected
Settings
Image and font libraries
Confidence ThresholdSettings › AI › Featureswebsite90
SettingsDeveloper
Email Autopilot for tickets
Confidence Threshold (%)Settings › AI › Featureswebsite75% for new features; 0% if never saved
SettingsDeveloper
AI conversation summaries
Confidence Threshold (%)Settings › AI › Features › Conversation Summarywebsite75% in the editor; 0% when never saved
SettingsDeveloper
Dispositions
Confidence Threshold for ResolutionSettings › AI › Featureswebsite80% in the new-feature form; 0% if omitted
SettingsDeveloper
AI resolution and first-contact metrics
ConfigurationSettings › General Settings › PCI Payment FormwebsiteNot set
Powerfront
PCI Payment Form provider setup
ConnectionSettings › AI › FeatureswebsiteNot set: no external prompt connection
SettingsDeveloper
AI instructions and templates
ConnectionSettings › AI › FeatureswebsiteNot set
SettingsDeveloper
External AI prompts and versions
Consent MessageSettings › Chat › Themes › Data PrivacywebsiteNot set
Settings
Visitor tracking consent and communication opt-ins
Contact Sales AttributionSettings › General Settings › WebsitewebsiteOff
Settings
Website and regional settings
Contact Sales AttributionSettings › General Settings › WebsitewebsiteOff
Settings
Sales attribution to conversations and operators
Contact Sales AttributionSettings › General Settings › WebsitewebsiteOff
Settings
Sales attribution and conversion reports
ContextSettings › AI › ConnectionswebsiteAny
Powerfront
AI guardrail routing and fallback actions
ContextSettings › AI › Connections › Routing RuleswebsiteAny
Powerfront
AI guardrail policy connections
Context CompilerSettings › AI › FeatureswebsiteDefault (AI Account) for new features; Simple Context (Legacy) if no selection was saved
SettingsDeveloper
Context Compiler for AI conversations
Context operationSettings › Chat › Departmentsdepartmentadd for a new context row
Settings
Departments
Context PolicySettings › AI › FunctionswebsiteNone in the new-function form; Summary if omitted
SettingsDeveloper
Specialist sub-agents for AI tasks
Context User FallbackSettings › AI › AccountswebsiteApp Credentials in new account forms and when the account selects Context User without a saved fallback; inherits the connection policy when the account has no identity policy
Powerfront
Salesforce Models API connection
ContextsSettings › Chat › DepartmentsdepartmentNot set
Settings
Departments
ContextsSettings › Events › Visitor EventswebsiteNot set: no context changes
SettingsManager
Visitor event updates to customer context
Continue Call DigitSettings › Voice › Voice Numbers › Number Setupwebsite2
Settings
Telephone callback requests
Control Group (%)Settings › General Settings › Websitewebsite0%
Settings
Website and regional settings
Control Group (%)Settings › General Settings › Websitewebsite0%
Settings
Proactive chat control group sales comparison
Control Group (%)Settings › General Settings › Websitewebsite0%
Settings
Proactive chat control group settings
Control Mode Confirmation 'No' TextSettings › General Settings › Co-BrowsewebsiteNo
Powerfront
Co-Browse viewing and Control Mode
Control Mode Confirmation 'Yes' TextSettings › General Settings › Co-BrowsewebsiteYes
Powerfront
Co-Browse viewing and Control Mode
Control Mode Confirmation TextSettings › General Settings › Co-BrowsewebsiteAgent is requesting for a Control Mode during this co-browse session, do you want to allow that?
Powerfront
Co-Browse viewing and Control Mode
Controlled by Salesforce Omni Channel StatusSettings › Account › SkillsetswebsiteOff in the new-skill editor
SettingsEdit Operator Skills
Skillsets and skills-based routing
Conversation Acceptance Timeout (secs)Settings › General Settings › Adminwebsite30 seconds in offer timeout processing
Powerfront
Broadcast for acceptance
Conversation Acceptance Timeout (secs)Settings › General Settings › Adminwebsite30 seconds
Powerfront
Incoming chats and calls
Conversation Broadcast - Acceptance Expiry (secs)Settings › General Settings › AdminwebsiteOff
Powerfront
Broadcast for acceptance
Conversation Broadcast - Acceptance Expiry (secs)Settings › General Settings › AdminwebsiteNot set: no broadcast acceptance-expiry limit
Powerfront
Incoming chats and calls
Conversation Broadcast - Decline Cooldown (secs)Settings › General Settings › Adminwebsite30 seconds
Powerfront
Broadcast for acceptance
Conversation Broadcast - Decline Cooldown (secs)Settings › General Settings › Adminwebsite30 seconds
Powerfront
Incoming chats and calls
Conversation Broadcast Acceptance Expiry MessageSettings › Chat › General SettingswebsiteNot set
Settings
Starting, ending and expiring chats
Conversation SnoopingSettings › ChannelchannelOn in the new-channel editor
Not specified
Departments
Conversation SnoopingSettings › ChannelchannelOn in the new-channel editor
Not specified
Taking and pinning conversations
Conversation Suggestion RulesSettings › AI › AccountswebsiteNot set
Powerfront
AI accounts and shared defaults
Conversation Summary RulesSettings › AI › AccountswebsiteNot set
Powerfront
AI accounts and shared defaults
Conversation TagsSettings › Events › Visitor EventswebsiteNot set: no tag changes
SettingsManager
Visitor event updates to customer context
ConversionSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
CooldownSettings › Events › Visitor Eventswebsite10 minutes; selecting Proactive Chat for a new event changes it to 1,440 minutes (24 hours)
SettingsManager
Visitor event rules and actions
Cooldown TimeSettings › General Settings › Insightswebsite3600 seconds when no value is supplied
Settings
Personalised performance insights
Count away chat customers in operator chat limitSettings › Chat › General SettingswebsiteOff
Settings
Chat limits and wind-down
Create Account ConfigSettings › General Settings › Salesforce › Form ConfigurationwebsiteSupplied form: First Name optional; Last Name, Email and Phone required
Powerfront
CRM form field configuration
Create CaseSettings › General Settings › Dynamics 365 › Form ConfigurationwebsiteSupplied form: Contact, Agent, Title and Description required; Priority and State optional; Agent not directly editable
Powerfront
CRM form field configuration
Create Case ConfigSettings › General Settings › SalesforcewebsiteBuilt-in form: Contact, Agent, Subject, Description and Priority
Powerfront
Salesforce cases and conversation links
Create Case ConfigSettings › General Settings › Salesforce › Form ConfigurationwebsiteSupplied form: Contact, Agent, Subject, Description and Priority required; Agent not directly editable
Powerfront
CRM form field configuration
Create Case in SalesforceSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Create Case in SalesforceSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Create Case in SalesforceSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Create ContactSettings › General Settings › Dynamics 365 › Form ConfigurationwebsiteSupplied form: Last Name and Email required; First Name and Mobile Phone optional
Powerfront
CRM form field configuration
Create Contact ConfigSettings › General Settings › SalesforcewebsiteBuilt-in form: First Name, Last Name, Email, Phone and Company
Powerfront
Salesforce contacts
Create Contact ConfigSettings › General Settings › Salesforce › Form ConfigurationwebsiteSupplied form: First Name optional; Last Name, Email, Phone and Company required; Company not editable
Powerfront
CRM form field configuration
Create Contact ConfigSettings › General Settings › Zendesk › Form ConfigurationwebsiteSupplied form: Name and Email required; Phone optional
Powerfront
CRM form field configuration
Create Conversation ActivitySettings › General Settings › Dynamics 365 › AdvancedwebsiteOn
Powerfront
Dynamics 365 conversation activities
Create Lead ConfigSettings › General Settings › Salesforce › Form ConfigurationwebsiteSupplied form: First Name optional; Last Name, Email, Phone and Company required; Company not editable
Powerfront
CRM form field configuration
Create Salesforce ConversationSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce conversation records and transcripts
Create Salesforce Live Chat TranscriptSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce conversation records and transcripts
Create Salesforce MIAW TranscriptSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce conversation records and transcripts
Create Ticket ConfigSettings › General Settings › Zendesk › Form ConfigurationwebsiteSupplied form: Contact, Assignee, Subject, Description, Priority, Type and Status required; Contact and Assignee not directly editable
Powerfront
CRM form field configuration
Create Ticket in Email ManagementSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Create Ticket in Email ManagementSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Create Ticket in Email ManagementSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Create Ticket in ZendeskSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Create Ticket in ZendeskSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Create Ticket in ZendeskSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Create User Activity at Start of ConversationSettings › General Settings › Dynamics 365 › AdvancedwebsiteOff
Powerfront
Dynamics 365 conversation activities
Credential TypeSettings › Email › Email AccountschannelApplication Secret when no certificate is present
Powerfront
Email account and mailbox setup
Crop Desktop Camera to PortraitSettings › General Settings › Video Chat › VisitorwebsiteNot set
Powerfront
Browser call controls and device settings
Crop Desktop Camera to PortraitSettings › General Settings › Video Chat › OperatorwebsiteOn
Powerfront
Browser call controls and device settings
CSS SelectorSettings › AI › FunctionswebsiteNot set; read the page body
SettingsDeveloper
AI knowledge and web search
CurrencySettings › General Settings › Regional SettingswebsiteDollar symbol ($)
Settings
Website and regional settings
CurrencySettings › General Settings › Regional SettingswebsiteDollars in the editor when no currency format is saved
Settings
Purchase currencies and conversion
Currency CodeSettings › General Settings › Regional SettingswebsiteNot set: no currency conversion code
Settings
Website and regional settings
Currency CodeSettings › General Settings › Regional SettingswebsiteNot set
Settings
Purchase currencies and conversion
Custom Button TextSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Custom CSSSettings › Scheduling › Form Customizations › Admin OptionswebsiteNot set
SettingsScheduling
Business hours and scheduling
Custom CSSSettings › Chat › Chat PanewebsiteNot set: no additional stylesheet applied
Settings
Image and font libraries
Custom CSSSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Custom CSSSettings › Chat › Themes › Admin OptionswebsiteNot set: no additional styling for this theme
Settings
Visitor chat themes and branding
Custom Data VariablesSettings › General Settings › AdminwebsiteNot set
Powerfront
Subsites
Custom Data VariablesSettings › General Settings › Admin › Operators › Operator Custom DatawebsiteNot set
Powerfront
Operator settings
Custom FieldsSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set
Settings
Offline messages
Custom Header imageSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Custom Header TextSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Custom LabelSettings › Scheduling › Form Customizations › Name FieldwebsiteNot set
SettingsScheduling
Business hours and scheduling
Custom LabelSettings › Scheduling › Form Customizations › Email FieldwebsiteNot set
SettingsScheduling
Business hours and scheduling
Custom LabelSettings › Scheduling › Form Customizations › Operator DropdownwebsiteNot set
SettingsScheduling
Business hours and scheduling
Custom Tab ImageSettings › Chat › Alternate Click To Call Settings › Click to Call TabwebsiteNot set
Settings
Click to Call callback form
Customer Account API client IDSettings › Commerce › Commerce Providers › Customer and order accesswebsiteNot set
SettingsDeveloper
Customer and order access
Cycle channelsSettings › General Settings › Monitor ViewoperatorOff
Not specified
Monitor mode
Cycle subsitesSettings › General Settings › Monitor ViewoperatorOff
Not specified
Monitor mode
Cycle websitesSettings › General Settings › Monitor ViewoperatorOff
Not specified
Monitor mode
Dark ModeSettings › Account › My AccountoperatorOff unless enabled by a saved browser preference or dark-mode opt-in
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Operator settings
Dark ModeSettings › Account › My AccountoperatorOff without a saved or browser preference
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Dark mode for the console
Dashboard IDSettings › General Settings › AdminwebsiteNot set
Powerfront
Reports Dashboard and business filters
Data Retention Message RuleSettings › General Settings › AdminwebsiteMask all Messages when retention is enabled and no rule is saved; otherwise Do not mask
Powerfront
Personal data retention and automatic deletion
Data Retention Message RuleSettings › General Settings › AdminwebsiteMask all Messages when retention is enabled and no rule is saved; otherwise Do not mask
Powerfront
Captured data expiry and message sanitisation
Date FormatSettings › General Settings › Regional Settingswebsitemm/dd/yyyy
Settings
Website and regional settings
DatesSettings › Account › SkillsetswebsiteNot set
SettingsEdit Operator Skills
Skillsets and skills-based routing
Day of the weekSettings › Account › SkillsetswebsiteNot set: no weekday restriction
SettingsEdit Operator Skills
Skillsets and skills-based routing
Day of the weekSettings › Events › Visitor EventswebsiteNot set: every weekday is allowed
SettingsManager
Visitor event and bot schedules
DebugSettings › AI › AccountswebsiteOff
Powerfront
AI accounts and shared defaults
DebugSettings › AI › AccountswebsiteOff
Powerfront
AI execution tracing with Langfuse
Decimal SeparatorSettings › General Settings › Regional SettingswebsiteFull stop (.)
Settings
Website and regional settings
Decimal SeparatorSettings › General Settings › Regional Settingswebsite. in the editor
Settings
Purchase currencies and conversion
DeductionSettings › AI › Featureswebsite20 points per occurrence in Per Occurence Deductions mode
SettingsDeveloper
AI conversation quality scoring
DefaultSettings › Scheduling › Form Customizations › Email FieldwebsiteOff
SettingsScheduling
Business hours and scheduling
DefaultSettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
SMS number and channel setup
DefaultSettings › Live Shows › Accounts › Join Form › Email Opt InwebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
DefaultSettings › Live Shows › Accounts › Join Form › Text Opt InwebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
DefaultSettings › Chat › Pre-Chat Survey › Default FieldswebsiteOff for both email and text opt-ins
Settings
Visitor tracking consent and communication opt-ins
DefaultSettings › Scheduling › Form Customizations › Email FieldwebsiteOff when not configured
SettingsScheduling
Appointment booking for visitors
Default Background Image (Video)Settings › General Settings › Video Chat › OperatorwebsiteNot set
Powerfront
Browser call controls and device settings
Default ChannelSettings › Account › OperatorsoperatorNot set
SettingsManager
Website, channel and subsite access
Default ChannelSettings › Account › My AccountoperatorNot set
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Operator settings
Default ChannelSettings › Account › Operator Templates › WebsiteswebsiteNot set
Powerfront
Operator templates
Default ChannelSettings › Account › My AccountoperatorNot set
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
INSIDE console
Default Context CompilerSettings › AI › AccountswebsiteSimple Context (Legacy)
Powerfront
Context Compiler for AI conversations
Default Context CompilerSettings › AI › AccountswebsiteSimple Context (Legacy)
Powerfront
AI accounts and shared defaults
Default DispositionSettings › AI › FeatureswebsiteNot set: no fallback disposition selected
SettingsDeveloper
AI conversation summaries
Default DispositionSettings › AI › Features › Conversation SummarywebsiteNot set
SettingsDeveloper
Dispositions
Default HeadersSettings › AI › ConnectionswebsiteNot set
Powerfront
MCP service authentication
Default Operator Transfer SettingSettings › General Settings › AdminwebsiteDefault
Powerfront
Transferring conversations
Default RingtoneSettings › Account › Operators › VoiceoperatorNot set
SettingsManager
Operator telephone audio setup
Default selected tab in selected visitor areaSettings › Chat › General SettingswebsiteConversations
Settings
Current Chat workspace and panels
Default Tab ActionSettings › Email › General SettingswebsiteClose Tab / Close and remove from floor
Powerfront
Email ticket handling and statuses
Delete Offline Videos after x daysSettings › General Settings › Video Feedwebsite180 days
Powerfront
Video Feed for visitors
Delete Phone Recordings after X daysSettings › Voice › General Settingswebsite0 days, automatic deletion off
Settings
Call recording
Delivery and trackingSettings › Commerce › Order CardswebsiteOn
Settings
Order card configuration and access
DepartmentSettings › Events › Visitor EventswebsiteNot set: the event does not select a department
SettingsManager
Proactive chat invitations
DepartmentsSettings › Chat › Pre-Chat SurveywebsiteNo restricted list when none is selected
Settings
Department selection before chat
Description LinesSettings › Chat › Themes › Rich Content › Settingswebsite0 in the card editor
Settings
Rich content in visitor chat
DesktopSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Detect language on every messageSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Chat Translate and language detection
Detect language on every messageSettings › AI › Features › Chat TranslatewebsiteOff
SettingsDeveloper
Conversation translation
Detect Language ProviderSettings › AI › FeatureswebsiteAI Account (Default)
SettingsDeveloper
Chat Translate and language detection
Detect Language ProviderSettings › AI › Features › Chat TranslatewebsiteAI Account (Default)
SettingsDeveloper
Conversation translation
DirectionSettings › AI › ConnectionswebsiteBoth
Powerfront
AI guardrail routing and fallback actions
DirectionSettings › AI › Connections › Routing RuleswebsiteBoth
Powerfront
AI guardrail policy connections
Disable Auto AssignmentSettings › ChannelchannelOff in the new-channel editor
Not specified
Departments
Disable Auto AssignmentSettings › ChannelchannelOff in the new-channel editor
Not specified
Taking and pinning conversations
Disable Block Customer for OperatorsSettings › General Settings › WebsitewebsiteOff
Settings
Spam review and blocking
Disable Block Customer Option in HistorySettings › General Settings › WebsitewebsiteOff
Settings
Spam review and blocking
Disable Case Creation/EditingSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce cases and conversation links
Disable Creating UserSettings › Account › Single Sign-OnwebsiteOff
Powerfront
SSO operator creation and activation
Disable Credit Card Number MaskingSettings › General Settings › WebsitewebsiteOff
Settings
Redacting and permanently deleting conversation data
Disable Credit Card Number MaskingSettings › General Settings › AdminwebsiteOff
Powerfront
Credit card masking
Disable Email for MobileSettings › Chat › Themes › Chat Pane › SettingswebsiteOff
Settings
Transcripts by email and print
Disable Email for MobileSettings › Chat › Themes › IconswebsiteOff in the theme editor
Settings
Email and print transcripts for visitors
Disable Links in ChatSettings › General Settings › Video Chat › VisitorwebsiteOff
Powerfront
Browser call controls and device settings
Disable locationsSettings › General Settings › AdminwebsiteOff
Powerfront
Visitor location
Disable Merging Same Contact ConversationsSettings › General Settings › WebsitewebsiteOff
Settings
Conversation history and search
Disable OP Saved ResponsesSettings › General Settings › AdminwebsiteOff when unset in the console
Powerfront
Saved responses
Disable Print for MobileSettings › Chat › Themes › Chat Pane › SettingswebsiteOff
Settings
Transcripts by email and print
Disable Print for MobileSettings › Chat › Themes › IconswebsiteOff in the theme editor
Settings
Email and print transcripts for visitors
Disable Reuse of previous passwordsSettings › General Settings › AdminwebsiteOff
Powerfront
Password changes and recovery
Disable same contact chat assignment when operator limited/winding-downSettings › General Settings › AdminwebsiteOff
Powerfront
Taking and pinning conversations
Disable Saved Responses Keyword Auto-completeSettings › Chat › General SettingswebsiteOff when unset in the console
Settings
Saved responses
Disable Saved Responses Keyword Auto-completeSettings › Chat › General SettingswebsiteOff
Settings
Operator replies and comments
Disable Send As OpenSettings › Email › General SettingswebsiteOff
Powerfront
Email replies and support conversations
Disable Send As OpenSettings › Email › General SettingswebsiteOff
Powerfront
Operator replies and comments
Disable Send As PendingSettings › Email › General SettingswebsiteOff
Powerfront
Email replies and support conversations
Disable Send As PendingSettings › Email › General SettingswebsiteOff
Powerfront
Operator replies and comments
Disable Support ConversationsSettings › Email › General SettingswebsiteOff
Powerfront
Email replies and support conversations
Disable Transcription on HoldSettings › Voice › Voice Numbers › Number SetupchannelOff
Settings
Telephone transcription
Disable Transcription when Recording PausedSettings › Voice › Voice Numbers › Number SetupwebsiteOff
Settings
Call recording
Disable Transcription when Recording PausedSettings › Voice › Voice Numbers › Number SetupchannelOff
Settings
Telephone transcription
Disable URL Hash on MobileSettings › Chat › Themes › Chat Pane › SettingswebsiteOff in a new theme; if absent from a saved theme, mobile URL hash navigation is disabled
Settings
Mobile chat
Disable Website BrowsingSettings › General Settings › Video Chat › VisitorwebsiteOff
Powerfront
Browser call controls and device settings
Disabled PlatformsSettings › ChannelchannelNot set
Not specified
Departments
DND when closing proactive chat notificationSettings › Chat › General SettingswebsiteOff
Settings
Starting, ending and expiring chats
Do not allow Chat during CallSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Don't hide Chat Pane for Active ChatsSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff
Settings
Chat tabs for visitors
Don't hide Chat Tab for Active ChatsSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff
Settings
Chat tabs for visitors
DraggableSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff
Settings
Chat tabs for visitors
Draggable Chat PaneSettings › Chat › Themes › Chat Pane › SettingswebsiteOff
Settings
Visitor chat pane
DurationSettings › Scheduling › Team SettingsteamUnknown
SettingsScheduling
Teams
DurationSettings › Account › Appointment Scheduleoperator30 minutes in the editor when no duration is returned
Scheduling
Business hours and scheduling
DurationSettings › Scheduling › Team SettingsteamUnknown
SettingsScheduling
Business hours and scheduling
Dynamic HeightSettings › Chat › Themes › Chat Pane › SettingswebsiteOff
Settings
Visitor chat pane
EasterSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
Edge LocationSettings › Account › Operators › VoiceoperatorTwilio's Global Low Latency Routing
SettingsManager
Operator telephone audio setup
Eligibility filtersSettings › AI › SkillswebsiteNot set; no eligibility restriction
SettingsDeveloper
Reusable AI skills and instructions
EmailSettings › General Settings › AttachmentswebsiteOff for a new entry
Powerfront
Attachment file types and virus scanning
EmailSettings › General Settings › AttachmentswebsiteOff for a new attachment rule
Powerfront
Attachments in conversations
EmailSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
EmailSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Email AccountSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set
Settings
Offline messages
Email AccountSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set: no account selected for email tickets
Settings
Offline help for visitors
Email Account Service Level Settings (hours)Settings › Email › Email AccountschannelOff
Powerfront
Email account and mailbox setup
Email AddressSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Email AddressSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Email BodySettings › Scheduling › Reminder TemplatessubsiteBuilt-in appointment reminder email
SettingsScheduling
Business hours and scheduling
Email From NameSettings › Scheduling › Email CustomizationssubsiteNot set
SettingsScheduling
Business hours and scheduling
Email Input TextSettings › Chat › Chat PanewebsiteEnter Your Email
Settings
Transcripts by email and print
Email Input Text (For Email Transcript)Settings › Chat › Themes › Chat Pane › MessageswebsiteEnter email to receive transcript
Settings
Transcripts by email and print
Email Input Text (For Email Transcript)Settings › Chat › Themes › Chat Pane › MessageswebsiteEnter email to receive transcript
Settings
Email and print transcripts for visitors
Email Opt InSettings › Scheduling › Form Customizations › Email FieldwebsiteOff
SettingsScheduling
Business hours and scheduling
Email Opt InSettings › Live Shows › Accounts › Join FormwebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
Email Opt InSettings › Chat › Pre-Chat Survey › Default FieldswebsiteOff
Settings
Visitor tracking consent and communication opt-ins
Email Opt InSettings › Scheduling › Form CustomizationswebsiteOff when not configured
SettingsScheduling
Appointment booking for visitors
Email Opt In LabelSettings › Scheduling › Form Customizations › Email FieldwebsiteNot set
SettingsScheduling
Business hours and scheduling
Email TranscriptSettings › Chat › Themes › Chat Pane › SettingswebsiteOff
Settings
Transcripts by email and print
Email TranscriptSettings › Chat › Themes › IconswebsiteOff in the theme editor
Settings
Email and print transcripts for visitors
Email Transcript - Custom IconSettings › Chat › Themes › IconswebsiteNot set
Settings
Transcripts by email and print
Email Transcript LabelSettings › Chat › Themes › Chat Pane › MessageswebsiteEmail transcript
Settings
Transcripts by email and print
Email Transcript LabelSettings › Chat › Themes › Chat Pane › MessageswebsiteEmail transcript when no label is supplied
Settings
Email and print transcripts for visitors
Email WFM Service Level Target (secs)Settings › General Settings › Websitewebsite0, disabled
Settings
Service levels and response timers
Email WFM Service Level Target (secs)Settings › General Settings › Adminwebsite0 seconds
Powerfront
Service Overview dashboard
Emails This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Emails This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Emails TodaySettings › General Settings › My StatswebsiteOn
Powerfront
Stats Bar and My Stats
Embeddings EndpointSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
Embedding models for knowledge search
Embeddings ModelSettings › AI › Functionswebsitetext-embedding-ada-002 unless an older model choice is configured
SettingsDeveloper
Embedding models for knowledge search
EnableSettings › Account › Single Sign-OnwebsiteOff
Powerfront
Single sign-on with SAML 2.0
EnableSettings › Account › Single Sign-OnwebsiteOff
Powerfront
Single sign-on with OAuth 2.0
Enable 3D AvatarsSettings › General Settings › AdminwebsiteOff
Powerfront
Avatar animation and reaction settings
Enable 3D AvatarsSettings › General Settings › AdminwebsiteOff
Powerfront
Chat avatars and visitor reactions
Enable A2A EndpointSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Autopilot connections through A2A
Enable Actions in QueueSettings › Chat › Themes › Actions while waiting in QueuewebsiteOff
Settings
Chat queue
Enable Agent Assignment Queue Visibility in Broadcast ChannelSettings › General Settings › AdminwebsiteOff
Powerfront
Broadcast for acceptance
Enable AiFlow toolsSettings › AI › AccountswebsiteOn in new account forms; Off when absent from saved configuration
Powerfront
Salesforce Models API connection
Enable Apple Messages IntegrationSettings › General Settings › IntegrationschannelOn in the new-account editor; Off if absent from a saved account
Powerfront
Apple Messages conversations
Enable Automatic Be Right Back MessagesSettings › Chat › Themes › General › Messages › Be Right BackwebsiteOff
Settings
Service levels and response timers
Enable Availability LogsSettings › General Settings › AdminwebsiteOff
Powerfront
Availability Log for routing investigations
Enable Business FeedSettings › General Settings › Business FeedwebsiteOff
Powerfront
Tags and conversation data
Enable Business FeedSettings › General Settings › Business FeedwebsiteOff
Powerfront
Business Feed message highlights
Enable Call RecordingSettings › Voice › Voice Numbers › Number SetupwebsiteOff
Settings
Call recording
Enable CensorshipSettings › General Settings › CensorshipwebsiteOff
Powerfront
Censorship and abuse warnings
Enable Co-BrowseSettings › General Settings › Co-BrowsewebsiteOff
Powerfront
Co-Browse with website visitors
Enable Continue WorkSettings › AI › Accounts › Advanced context settingswebsiteOff
Powerfront
Context Compiler for AI conversations
Enable Continue WorkSettings › AI › Accounts › Advanced context settingswebsiteOff
Powerfront
AI accounts and shared defaults
Enable Continue WorkSettings › AI › Accounts › Advanced context settingswebsiteOff
Powerfront
AI platform execution limits
Enable Conversation History ToolsSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Conversation history tools for AI
Enable customer and order readsSettings › Commerce › Commerce ProviderswebsiteOff
SettingsDeveloper
Salesforce B2C Commerce connection
Enable Data PrivacySettings › Chat › Themes › Data PrivacywebsiteOff
Settings
Visitor tracking consent and communication opt-ins
Enable DebuggingSettings › General Settings › Integrations › Account SetupchannelOff
Powerfront
Messaging channel connections
Enable Dynamics 365 IntegrationSettings › General Settings › Dynamics 365 › SettingswebsiteOff
Powerfront
Dynamics 365 connection and customer records
Enable EmailSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Enable emailSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Enable EmailSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Enable Email ManagementSettings › General Settings › AdminwebsiteOff
Powerfront
Ticket reports
Enable Email ReferencesSettings › Email › General SettingswebsiteOff
Powerfront
Incoming email and ticket replies
Enable Email Transcripts on Mobile DevicesSettings › Chat › Chat PanewebsiteOff
Settings
Transcripts by email and print
Enable Email VerificationSettings › General Settings › AdminwebsiteOff
Powerfront
Login and email verification
Enable End Chat MessageSettings › Chat › General SettingswebsiteOff
Settings
Starting, ending and expiring chats
Enable Facebook Feed IntegrationSettings › General Settings › Integrations › Account SetupchannelOn in the new-account editor; Off if never saved
Powerfront
Facebook public thread replies
Enable Facebook Messenger IntegrationSettings › General Settings › Integrations › Account SetupchannelOn in the new-account editor; Off if never saved
Powerfront
Facebook Messenger channel setup
Enable front-end integrationSettings › General Settings › WebsitewebsiteOn for a new website
Settings
Website and regional settings
Enable Image ToolSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Images and attachments for AI agents
Enable In-App Broadcast Notifications for Store AppSettings › General Settings › AdminwebsiteOff
Powerfront
Broadcast for acceptance
Enable In-App Broadcast Notifications for Store AppSettings › General Settings › AdminwebsiteOff
Powerfront
INSIDE Store App for mobile
Enable InsightsSettings › General Settings › AdminwebsiteOff
Powerfront
Personalised performance insights
Enable Instagram IntegrationSettings › General Settings › IntegrationschannelOn in the new-account editor; Off if absent from a saved account
Powerfront
Instagram messages and story replies
Enable Kakao Talk IntegrationSettings › General Settings › IntegrationschannelOn in the new-account editor; Off if absent from a saved account
Powerfront
KakaoTalk messaging conversations
Enable Line Messaging IntegrationSettings › General Settings › IntegrationschannelOn in the new-account editor; Off if absent from a saved account
Powerfront
LINE messaging channel setup
Enable Live CaptionsSettings › General Settings › Video ChatwebsiteOff
Powerfront
Browser call recording and live captions
Enable MacrosSettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI instructions and templates
Enable Negative Sentiment Analysis HandoverSettings › General Settings › SentimentwebsiteOff
Powerfront
Sentiment and emotion
Enable New Message Alert for CustomerSettings › Chat › General SettingswebsiteOff
Settings
Visitor chat notifications
Enable News AlertsSettings › Floor › Floor SettingsoperatorUnknown
SettingsManagerChatTop Stats
Operator notifications and alerts
Enable NotesSettings › General Settings › AdminwebsiteOn
Powerfront
Customer notes and reminders
Enable notification bubble for chats in queueSettings › Chat › General SettingswebsiteOff
Settings
Chat queue
Enable notification bubble for chats in queueSettings › Chat › General SettingswebsiteOff
Settings
Operator notifications and alerts
Enable Notification for Virtual AssistantSettings › Chat › Themes › Notifications › StylingwebsiteOff in the theme editor
Settings
Visitor chat notifications
Enable Offline Chat/MessageSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Enable Offline Chat/MessageSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Enable Offline MessagesSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Enable OperatorSettings › Account › OperatorsoperatorOn for a new operator
SettingsManager
Operator accounts
Enable Operator attachmentsSettings › Chat › Chat PanewebsiteOn
Settings
Attachments in conversations
Enable Operator attachmentsSettings › Chat › General SettingswebsiteOn when not configured
Settings
File attachments for visitors
Enable Payment FormSettings › General Settings › PCI Payment FormwebsiteOff
Powerfront
PCI Payment Form in web chat
Enable Post Call TranscriptionSettings › General Settings › Video Chat › RecordingwebsiteOff
Powerfront
Browser call recording and live captions
Enable Post Chat SurveySettings › General Settings › Integrations › Post Chat SurveychannelOff
Powerfront
Post-chat surveys in messaging channels
Enable Print Transcripts on Mobile DevicesSettings › Chat › Chat PanewebsiteOff
Settings
Transcripts by email and print
Enable Proactive Transfer Message to VisitorSettings › Chat › General SettingswebsiteOff
Settings
Transferring conversations
Enable Queued Chat Warning MessageSettings › Chat › Themes › Queued Chat WarningwebsiteOff
Settings
Chat queue
Enable Real Time TranscriptionSettings › Voice › Voice Numbers › Number SetupchannelOff
Settings
Telephone transcription
Enable Recording TranscriptionSettings › Voice › Voice Numbers › Number SetupwebsiteOff
Settings
Voicemail messages and follow-up
Enable Recording TranscriptionSettings › Voice › Voice Numbers › Number SetupchannelOff
Settings
Telephone transcription
Enable ReportsSettings › General Settings › AdminwebsiteOff
Powerfront
Report selection and filters
Enable ReportsSettings › General Settings › AdminwebsiteOff
Powerfront
Reporting data availability and warning logs
Enable Rich ContentSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Rich content in AI replies
Enable Salesforce IntegrationSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce connection and operator setup
Enable SchedulingSettings › TeamsteamOff
Not specified
Teams
Enable SchedulingSettings › General Settings › AdminwebsiteOff
Powerfront
Business hours and scheduling
Enable SchedulingSettings › TeamsteamOff
Not specified
Business hours and scheduling
Enable SchedulingSettings › General Settings › AdminwebsiteOff
Powerfront
Calendar appointments and reminders
Enable SchedulingSettings › General Settings › AdminwebsiteOff
Powerfront
Appointment booking for visitors
Enable sentiment analysisSettings › General Settings › SentimentwebsiteOff
Powerfront
Sentiment and emotion
Enable SoundsSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
Enable SSL for Alternative Outbound SMTP ServerSettings › General Settings › WebsitewebsiteOff
Settings
Website and regional settings
Enable StreamingSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Ask AI beside a visitor conversation
Enable StreamingSettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI reply streaming settings
Enable StreamingSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Autopilot connections through A2A
Enable StreamingSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Streaming AI replies for visitors
Enable Subsite Restrictions for Email AccountsSettings › Email › General SettingswebsiteOff
Powerfront
Email replies and support conversations
Enable SuitcaseSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Floor avatar indicators
Enable SuitcaseSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Visitor location
Enable System Chat Expiry WarningSettings › Chat › Themes › General › MessageswebsiteOff when not configured
Settings
Visitor chat status and waiting
Enable Team Restrictions for ReportsSettings › General Settings › WebsitewebsiteOff
Settings
Conversation history and search
Enable Team Restrictions for ReportsSettings › General Settings › AdminwebsiteOff
Powerfront
Team comparison reports
Enable Template EngineSettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI instructions and templates
Enable Tool Call History ToolsSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Conversation history tools for AI
Enable Transfer BasketSettings › General Settings › SubsitessubsiteOff
Powerfront
Subsites
Enable Transfer BasketSettings › General Settings › WebsitewebsiteOff
Settings
Website and regional settings
Enable Transfer BasketSettings › General Settings › WebsitewebsiteOff
Settings
Assisted basket transfer to the storefront
Enable Transfer Message to VisitorSettings › Chat › General SettingswebsiteOff
Settings
Transferring conversations
Enable Twitter IntegrationSettings › General Settings › IntegrationschannelOn in the new-account editor; Off if absent from a saved account
Powerfront
Legacy Twitter direct messages
Enable Viber IntegrationSettings › General Settings › IntegrationschannelOn in the new-account editor; Off if absent from a saved account
Powerfront
Viber messaging channel setup
Enable Video ChatSettings › General Settings › Video ChatwebsiteOff
Powerfront
Browser video and audio calls
Enable Video Chat Stats LogSettings › General Settings › Video Chat › OperatorwebsiteOff
Powerfront
Browser call connection and quality
Enable Video RecordingSettings › General Settings › Video Chat › RecordingwebsiteOff
Powerfront
Browser call recording and live captions
Enable visitor attachmentsSettings › Chat › Chat PanewebsiteOff
Settings
Attachments in conversations
Enable visitor attachmentsSettings › Chat › General SettingswebsiteOff when not configured
Settings
File attachments for visitors
Enable Visitor Chat ExpirySettings › Chat › ThemeswebsiteOff
Settings
Starting, ending and expiring chats
Enable Visitor Chat ExpirySettings › Chat › Themes › General › MessageswebsiteOff when not configured
Settings
Visitor chat status and waiting
Enable Visitor End Chat Alert in Omni-ChannelSettings › General Settings › SalesforcewebsiteOff
Powerfront
INSIDE in Salesforce and Dynamics 365
Enable Visitor End Chat Notification for OperatorsSettings › Chat › General SettingswebsiteOff
Settings
Starting, ending and expiring chats
Enable WeChat IntegrationSettings › General Settings › IntegrationschannelOn in the new-account editor; Off if absent from a saved account
Powerfront
WeChat messaging channel setup
Enable WFM DashboardSettings › General Settings › AdminwebsiteOff
Powerfront
Service Overview dashboard
Enable WhatsApp IntegrationSettings › General Settings › Integrations › Account SetupchannelOn in the new-account editor; Off if never saved
Powerfront
WhatsApp channel setup
Enable Zendesk IntegrationSettings › General Settings › ZendeskwebsiteOff
Powerfront
Zendesk connection and operator setup
EnabledSettings › AI › FeatureswebsiteOn for a new feature
SettingsDeveloper
AI feature settings and change history
EnabledSettings › AI › FunctionswebsiteOn for a new function
SettingsDeveloper
AI functions and required inputs
EnabledSettings › AI › FeatureswebsiteOn
SettingsDeveloper
AI conversation quality scoring
EnabledAI EvaluatorswebsiteOn
Not specified
AI response quality evaluators
EnabledSettings › AI › FunctionswebsiteOn for a new function
SettingsDeveloper
Knowledge Base connections for AI
EnabledSettings › AI › FunctionswebsiteOn for a new function
SettingsDeveloper
Algolia Search for AI knowledge
EnabledSettings › AI › FunctionswebsiteOn for a new function
SettingsDeveloper
MCP tool connections for AI
EnabledSettings › Chat › Chat LinkswebsiteOn for new links
Settings
Chat links
EnabledSettings › Text/SMS › Text/SMS Phone NumberschannelOff in the new-account editor
Powerfront
SMS number and channel setup
EnabledSettings › Email › Email AccountschannelOff
Powerfront
Email account and mailbox setup
EnabledSettings › Commerce › Commerce ProviderswebsiteOn for a new provider
SettingsDeveloper
Commerce provider setup and selection
EnabledSettings › Account › Omnichannel StatuseswebsiteOn for a new status
Settings
Operator availability status
EnabledSettings › Events › Visitor EventswebsiteOff
SettingsManager
Visitor event rules and actions
EnabledSettings › Voice › Voice AccountswebsiteOff
Settings
Voice provider accounts and telephone numbers
EnabledSettings › Voice › Voice Numbers › Number SetupwebsiteOff
Settings
Voice provider accounts and telephone numbers
EnabledSettings › General Settings › Traffic OptimizerwebsiteOff
Powerfront
Traffic Optimizer for visitor tracking
Enabled capabilitiesSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
AI customer and order search
Enabled capabilitiesSettings › AI › FunctionswebsiteNone selected
SettingsDeveloper
AI commerce functions and access limits
End Call - Out of business hoursSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
End Call - Too BusySettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
End Call No Operator Available MessageSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Endpoint BaseSettings › AI › AccountswebsiteNot set
Powerfront
Google AI Studio model connection
Enforce 2-Factor AuthenticationSettings › General Settings › AdminwebsiteOff
Powerfront
Two-factor authentication for operator sign-in
Enforce Channel Date FiltersSettings › Chat › Chat LinkswebsiteOff
Settings
Chat links
Enforce filter criteriaSettings › ChannelchannelOff
Not specified
Departments
Enforce SSO for all OperatorsSettings › Account › Single Sign-OnwebsiteOff
Powerfront
Single sign-on with SAML 2.0
Enforce SSO for all OperatorsSettings › Account › Single Sign-OnwebsiteOff
Powerfront
Single sign-on with OAuth 2.0
Enforce subsite permissions in queueSettings › General Settings › AdminwebsiteOff
Powerfront
Subsites
Enforce subsite permissions in queueSettings › General Settings › AdminwebsiteOff
Powerfront
Website, channel and subsite access
Enforce subsite permissions in queueSettings › General Settings › AdminwebsiteOff
Powerfront
Chat queue
Error TaskSettings › AI › FeatureswebsiteNot set; use the human queue
SettingsDeveloper
Autopilot handover and error handling
Error TitleSettings › Bots › Virtual Assistant › SettingswebsiteNot set: web chat uses Oops! in the visitor's language
Bot Trainer
Virtual Assistant task validation and retries
Escalate ToSettings › TeamsteamNot set
Not specified
Teams
Evaluation PromptAI EvaluatorswebsiteNot set
Not specified
AI response quality evaluators
Event SenderSettings › Events › Visitor EventswebsiteOperator
SettingsManager
Proactive chat invitations
EventsSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
ExcludeSettings › Events › Visitor EventswebsiteNot set: no exclusion conditions
SettingsManager
Visitor event targeting conditions
Exclude Bot Chats from SalesforceSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce conversation records and transcripts
Exclude from AI KnowledgebaseSettings › Chat › Saved ResponseswebsiteOff for a new response
SettingsTeam Leader
Saved responses as AI knowledge
Exclude from reportsSettings › Account › Operators › SettingsoperatorOff
SettingsManager
Operator settings
Exclude from reportsSettings › Account › Operator Templates › SettingswebsiteOff
Powerfront
Operator templates
Exclude from reportsSettings › Account › OperatorsoperatorOff
SettingsManager
Reports data and metric definitions
ExpandSettings › Chat › Themes › IconswebsiteOff
Settings
Visitor chat pane
Expand saved responses by defaultSettings › Chat › General SettingswebsiteOff when unset in the console
Settings
Saved responses
Expire Passwords every 6 monthsSettings › General Settings › AdminwebsiteOff
Powerfront
Password changes and recovery
Expiry MessageSettings › Chat › ThemeswebsiteDue to an extended period of no response, this chat session has ended.
Settings
Starting, ending and expiring chats
External Availability ControlSettings › ChannelchannelOff in the new-channel editor
Not specified
Departments
External Availability ControlSettings › ChannelchannelOff
Not specified
Operator availability status
FallbackSettings › Voice › Voice Numbers › AssignmentwebsiteNo Fallback
Settings
Voice queue and call offers
Fallback InstructionsSettings › AI › FeatureswebsiteBuilt-in instructions for the selected AI feature
SettingsDeveloper
External AI prompts and versions
Fallback LanguageSettings › General Settings › Supported Languages › NewwebsiteWebsite language, or English when unset
Powerfront
Supported languages
Fallback LanguageSettings › General Settings › Supported LanguageswebsiteNot set
Powerfront
Conversation translation
Fallback promptSettings › AI › SkillswebsiteNot set: no local fallback instructions
SettingsDeveloper
Reusable AI skills and instructions
Festive ThemesSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
Festive ThemesSettings › Floor › Floor SettingsoperatorWebsite default when no personal floor preferences are saved; Off if personal floor preferences omit this choice
SettingsManagerChatTop Stats
Festive floor themes
FieldsSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
Knowledge Base connections for AI
File FormatSettings › General Settings › Video Chat › RecordingwebsiteMP4
Powerfront
Browser call recording and live captions
Filter Reports Data By SubsiteSettings › General Settings › WebsitewebsiteOff
Settings
Conversation history and search
Filter Reports Data By SubsiteSettings › General Settings › AdminwebsiteOff
Powerfront
Team comparison reports
Final Warning MessageSettings › General Settings › CensorshipwebsiteNot set
Powerfront
Censorship and abuse warnings
First Contact Resolution Lookback Period (Hours)Settings › AI › Featureswebsite1 hour in the new-feature form; 24 hours if omitted
SettingsDeveloper
AI resolution and first-contact metrics
First retry (min)Settings › Email › General Settingswebsite5 minutes
Powerfront
Email send cancellation and delivery failures
Fixed HeightSettings › Chat › Themes › Chat Pane › Stylingwebsite550 pixels when not set; 1200 pixels for a transparent avatar pane
Settings
Visitor chat pane
Fixed WidthSettings › Chat › Themes › Chat Pane › Stylingwebsite400 pixels when not set
Settings
Visitor chat pane
FlagsSettings › Events › Visitor EventswebsiteNot set: no flag changes
SettingsManager
Visitor event updates to customer context
Floor LogoSettings › Floor › Floor SettingswebsiteNot set
SettingsManagerChatTop Stats
Floor scenes and industry settings
FlowSettings › Voice › Voice NumberswebsiteNot set
Settings
IVR telephone menus and execution history
Focus Exclusion SelectorsSettings › Chat › Themes › Admin OptionswebsiteText inputs and text areas
Settings
Chat accessibility and keyboard navigation
Footer textSettings › Events › Visitor EventswebsiteNot set: no footer text
SettingsManager
Visitor popup event setup
Force logo size (w, h)Settings › Chat › Chat PanewebsiteNot set: no logo dimension override
Settings
Image and font libraries
Force selection of department before allowing chatSettings › Chat › Pre-Chat SurveywebsiteOff when not configured
Settings
Department selection before chat
Force Start WorkflowSettings › Events › Visitor EventswebsiteOff
SettingsManager
Visitor event updates to customer context
Foreign AccountSettings › General Settings › IntegrationschannelOff
Powerfront
WeChat messaging channel setup
FormatSettings › AI › Result Processors › VariableswebsiteBase identifier and sequence index, separated by a colon and enclosed in square brackets
SettingsDeveloper
AI result processor templates
FormsSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
FRISettings › General Settings › Integrations › Business HourschannelNot set on an unconfigured account; selected in a new account editor
Powerfront
Business hours and scheduling
FRISettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
FromSettings › General Settings › Integrations › Business Hourschannel00:00 in a new account editor; not set on an unconfigured account
Powerfront
Business hours and scheduling
FromSettings › Text/SMS › Text/SMS Phone NumberschannelNot set
Powerfront
Business hours and scheduling
FromSettings › Account › Appointment ScheduleoperatorNot set
Scheduling
Business hours and scheduling
FromSettings › Account › SkillsetswebsiteNot set
SettingsEdit Operator Skills
Skillsets and skills-based routing
FromSettings › Events › Visitor EventswebsiteNot set: no starting date or time restriction
SettingsManager
Visitor event and bot schedules
From DateSettings › Account › Appointment ScheduleoperatorNot set
Scheduling
Business hours and scheduling
FunctionsSettings › AI › FeatureswebsiteNot set: no additional functions
SettingsDeveloper
Email Autopilot for tickets
FunctionsSettings › AI › FeatureswebsiteNot set: no call-control or custom functions
SettingsDeveloper
Voice Autopilot call handling
FunctionsSettings › AI › FeatureswebsiteNot set: no functions assigned to the feature
SettingsDeveloper
AI functions and required inputs
FunctionsSettings › AI › FeatureswebsiteNot set: no product search operations are assigned
SettingsDeveloper
AI product suggestion settings
Gateway Base URLSettings › AI › AccountswebsiteNot set
Powerfront
Cloudflare AI Gateway connection
Gateway RegionSettings › AI › AccountswebsiteAccount Region, otherwise us-east-1
Powerfront
Cloudflare AI Gateway connection
Gateway Sub-ProviderSettings › AI › AccountswebsiteOpenAI Chat Completions in the gateway form
Powerfront
Cloudflare AI Gateway connection
Get product details from link dataSettings › AI › FunctionswebsiteOff
SettingsDeveloper
AI knowledge and web search
Global DefaultSettings › Email › Email AccountswebsiteOff
Powerfront
Email account and mailbox setup
Global Themes Custom CSSSettings › Chat › Themes › Admin OptionswebsiteNot set: no additional styling across themes
Settings
Visitor chat themes and branding
Goal tracking scopeSettings › AI › FeatureswebsiteDisabled
SettingsDeveloper
Customer goals and AI progress tracking
GuardrailsSettings › AI › AccountswebsiteNone
Powerfront
AI accounts and shared defaults
GuardrailsSettings › AI › AccountswebsiteNone
Powerfront
AI guardrail policy connections
Guest order matchingSettings › Commerce › Order CardswebsiteInherit provider matching
Settings
Order card configuration and access
Hair MaskSettings › Floor › Floor SettingswebsiteNot set
SettingsManagerChatTop Stats
My Look operator avatar choices
HalloweenSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
HarnessSettings › AI › AccountswebsiteAiFlow for new accounts; older accounts without a selection use AiFlow when a model provider is configured, otherwise Legacy
Powerfront
AI agent service connections
HarnessSettings › AI › AccountswebsiteAiFlow for new accounts
Powerfront
AI accounts and shared defaults
Header ColorSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Header IconsSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Header textSettings › Events › Visitor EventswebsiteNot set: no heading
SettingsManager
Visitor popup event setup
HeadingSettings › Chat › Alternate Click To Call Settings › Request FormwebsiteTalk to an Expert now
Settings
Click to Call callback form
Help MessageSettings › Text/SMS › Text/SMS Phone Numbers › MessageschannelNot set: inherits website help wording; no help reply if that is also unset
Powerfront
SMS consent and number blocking
Help TitleSettings › Bots › Virtual Assistant › SettingswebsiteNot set: web chat uses Help in the visitor's language
Bot Trainer
Virtual Assistant task validation and retries
Help WordsSettings › Text/SMS › Text/SMS Phone Numbers › MessageschannelHELP when neither the account nor the website has a value
Powerfront
SMS consent and number blocking
Hide Add Contact/AccountSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce contacts
Hide agent's name from the broadcast acceptance notificationSettings › General Settings › AdminwebsiteOff
Powerfront
Broadcast for acceptance
Hide all Showcase Content Until FocusedSettings › Live Shows › Accounts › ShowcasewebsiteOff
Powerfront
Live show Showcase and product interactions
Hide Badge on VisitorsSettings › General Settings › SubsitessubsiteOff
Powerfront
Subsites
Hide Chat TabSettings › Chat › Themes › Chat Tabs › SettingswebsiteOff
Settings
Chat tabs for visitors
Hide Create Lead OptionSettings › Chat › General SettingswebsiteOff
Settings
Conversation lead capture and follow-up
Hide disposition selector when hovering over End ChatSettings › Chat › Chat PanewebsiteOff
Settings
Dispositions
Hide Edit Contact/AccountSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce contacts
Hide Help OptionSettings › Bots › Virtual Assistant › SettingswebsiteOff
Bot Trainer
Virtual Assistant task validation and retries
Hide Leave A Message OptionSettings › Bots › Virtual Assistant › SettingswebsiteOff
Bot Trainer
Virtual Assistant task validation and retries
Hide Lookup Contact/AccountSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce contacts
Hide Lookup from Top BarSettings › General Settings › SalesforcewebsiteOff
Powerfront
INSIDE in Salesforce and Dynamics 365
Hide Missing Disposition CounterSettings › General Settings › My StatswebsiteOff unless the legacy missing-disposition counter is hidden
Powerfront
Dispositions
Hide Missing Disposition CounterSettings › General Settings › My StatswebsiteOff; On if an earlier website preference hides missing-disposition counters
Powerfront
Stats Bar and My Stats
Hide Offline Chat TabSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Hide Offline Chat TabSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Hide Offline Chat TabSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Hide on DevicesSettings › Chat › Themes › Offline Pane › SettingswebsiteNo devices selected
Settings
Offline messages
Hide on DevicesSettings › Chat › Themes › Chat Tabs › SettingswebsiteAll listed devices in a new theme: Desktop, Tablet, Mobile and TV/Console
Settings
Chat tabs for visitors
Hide on DevicesSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set: no devices selected
Settings
Offline help for visitors
Hide Order Confirmation StepSettings › General Settings › PCI Payment FormwebsiteOff
Powerfront
PCI Payment Form in web chat
Hide popup afterSettings › Events › Visitor EventswebsiteNot set: no automatic hide timer
SettingsManager
Visitor popup event setup
Hide ProductsSettings › General Settings › Video FeedwebsiteOff
Powerfront
Video Feed for visitors
Hide Return To Operator OptionSettings › Bots › Virtual Assistant › SettingswebsiteOff
Bot Trainer
Virtual Assistant task validation and retries
Hide SearchSettings › Chat › ThemeswebsiteOff when not configured
Settings
Video Feed for visitors
Hide Share OptionSettings › Chat › ThemeswebsiteOff when not configured
Settings
Video Feed for visitors
Hide Shipping/Billing StepSettings › General Settings › PCI Payment FormwebsiteOff
Powerfront
PCI Payment Form in web chat
Hide tab on devicesSettings › Chat › Offline MessageswebsiteAll devices when Hide Offline Chat Tab is enabled
Settings
Offline messages
Hide the Anyone OptionSettings › Scheduling › Form Customizations › Operator DropdownwebsiteOff
SettingsScheduling
Business hours and scheduling
Hide the Anyone OptionSettings › Scheduling › Form CustomizationswebsiteOff when not configured
SettingsScheduling
Appointment booking for visitors
Hide the Name FieldSettings › Scheduling › Form Customizations › Name FieldwebsiteOff
SettingsScheduling
Business hours and scheduling
Hide the Name FieldSettings › Scheduling › Form CustomizationswebsiteOff when not configured
SettingsScheduling
Appointment booking for visitors
Hide the Operator DropdownSettings › Scheduling › Form Customizations › Operator DropdownwebsiteOff
SettingsScheduling
Business hours and scheduling
Hide the Operator DropdownSettings › Scheduling › Form CustomizationswebsiteOff when not configured
SettingsScheduling
Appointment booking for visitors
Hide Transfer To Operator OptionSettings › Bots › Virtual Assistant › SettingswebsiteOff
Bot Trainer
Virtual Assistant task validation and retries
Hide Unanswered Proactive column from ReportsSettings › General Settings › AdminwebsiteOff when reporting is configured at initial setup; otherwise On
Powerfront
Chat performance and tab visibility reports
Hide Unlink Contact/AccountSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce contacts
Hide Welcome Message when Customer starts ChatSettings › Chat › Chat PanewebsiteOff
Settings
Legacy chat pane settings
Hide Welcome Message when Operator starts ChatSettings › Chat › Chat PanewebsiteOff
Settings
Legacy chat pane settings
Hits per PageSettings › AI › FunctionswebsiteNot set in the editor; 0 when omitted
SettingsDeveloper
Algolia Search for AI knowledge
Hold MusicSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set: standard music is used
Settings
Telephone music and greetings
Human Transfer MessageSettings › AI › FeatureswebsiteNot set; message follows the instructions
SettingsDeveloper
Voice Autopilot call handling
Human Transfer MessageSettings › AI › FeatureswebsiteNot set
SettingsDeveloper
Voice Autopilot turn detection and interruptions
If pushback retry failsSettings › AI › ConnectionswebsiteBlock
Powerfront
AI guardrail routing and fallback actions
Ignore Story MentionSettings › General Settings › IntegrationschannelOff
Powerfront
Instagram messages and story replies
Ignore Story ReplySettings › General Settings › IntegrationschannelOff
Powerfront
Instagram messages and story replies
Image fitSettings › Commerce › Product CardswebsiteContain
Settings
Product card configuration and shopping actions
Image FitSettings › Chat › Themes › Rich Content › SettingswebsiteCover in the card editor
Settings
Rich content in visitor chat
Image ModelSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
Virtual Try-On with customer photos
Image proportionsSettings › Commerce › Product CardswebsiteSquare
Settings
Product card configuration and shopping actions
Image ProviderSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
Virtual Try-On with customer photos
Image RatioSettings › Chat › Themes › Rich Content › SettingswebsiteSquare in the card editor
Settings
Rich content in visitor chat
Imagine API KeySettings › AI › FunctionswebsiteNot set
SettingsDeveloper
Virtual Try-On with customer photos
Imagine URLSettings › AI › FunctionswebsiteNot set; use the default Imagine service
SettingsDeveloper
Virtual Try-On with customer photos
Immediate-fail error patternsSettings › Email › General SettingswebsiteNot set: no error-text patterns stop automatic retries
Powerfront
Email send cancellation and delivery failures
ImpactSettings › AI › FeatureswebsitePositive
SettingsDeveloper
AI conversation quality scoring
ImpersonateSettings › AI › FeatureswebsiteNot set: an operator must be selected before saving
SettingsDeveloper
Autopilot for live chat
ImpersonateSettings › AI › FeatureswebsiteNot set: uses the ticket's assigned operator, or AI Autopilot if unassigned
SettingsDeveloper
Email Autopilot for tickets
In Progress TextSettings › General Settings › Co-BrowsewebsiteCo-Browse in progress...
Powerfront
Co-Browse with website visitors
Include Operator Name in From AddressSettings › Email › General SettingswebsiteOn
Powerfront
Email replies and support conversations
Industry TypeSettings › Floor › Industry TypewebsiteGeneric for a new website
Settings
Floor scenes and industry settings
Initial Greeting MessageSettings › AI › FeatureswebsiteNot set; greeting follows the instructions
SettingsDeveloper
Voice Autopilot call handling
Initial Greeting MessageSettings › AI › FeatureswebsiteNot set
SettingsDeveloper
Voice Autopilot turn detection and interruptions
Instagram Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Instagram Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Instagram Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Instance UrlSettings › General Settings › Dynamics 365 › SettingswebsiteNot set
Powerfront
Dynamics 365 connection and customer records
InstructionsSettings › AI › FeatureswebsiteNot set: no local instruction override
SettingsDeveloper
AI instructions and templates
InstructionsSettings › AI › FeatureswebsiteNot set: service guidance applies unless another instruction source is configured
SettingsDeveloper
Autopilot for live chat
InstructionsSettings › AI › FeatureswebsiteNot set: account or service guidance applies unless another instruction source is configured
SettingsDeveloper
Copilot reply suggestions
InstructionsSettings › AI › FeatureswebsiteNot set: account or service guidance applies unless another instruction source is configured
SettingsDeveloper
Fix and Re-Phrase for operator drafts
InstructionsSettings › AI › FeatureswebsiteNot set: service guidance applies unless another instruction source is configured
SettingsDeveloper
Ask AI beside a visitor conversation
InstructionsSettings › AI › FeatureswebsiteBuilt-in rules blocking unsolicited offers, phishing, abuse, irrelevant messages and unrecognised-character or emoticon-only content
SettingsDeveloper
AI spam checks for incoming conversations
InstructionsSettings › AI › FeatureswebsiteNot set: uses 'You are an email ticket autopilot assistant.'
SettingsDeveloper
Email Autopilot for tickets
InstructionsSettings › AI › FeatureswebsiteNot set: calls transfer to the human queue
SettingsDeveloper
Voice Autopilot call handling
Integration TypeSettings › General Settings › IntegrationschannelChatBot
Powerfront
Viber messaging channel setup
Integration TypeSettings › Email › Email AccountschannelDefault
Powerfront
Email account and mailbox setup
Interaction types this scorecard applies toSettings › AI › FeatureswebsiteHuman and mixed AI/human for the initial scorecard; none for additional scorecards
SettingsDeveloper
AI conversation quality scoring
Interrupt BehaviorSettings › AI › FeatureswebsitePersist Partial
SettingsDeveloper
Ask AI beside a visitor conversation
Interrupt BehaviorSettings › AI › FeatureswebsitePersist Partial
SettingsDeveloper
AI reply streaming settings
Interrupt BehaviorSettings › AI › FeatureswebsitePersist Partial
SettingsDeveloper
Streaming AI replies for visitors
IP RangesSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with SAML 2.0
IP RangesSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with OAuth 2.0
IP RangesSettings › Account › Single Sign-OnwebsiteNot set: no SSO IP range restriction
Powerfront
Operator sign-in network and email restrictions
Is SandboxSettings › General Settings › IntegrationschannelOff
Powerfront
KakaoTalk messaging conversations
Is Sandbox AccountSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce connection and operator setup
Item imagesSettings › Commerce › Order CardswebsiteOn
Settings
Order card configuration and access
Join the Call LabelSettings › Chat › ThemeswebsiteJoin the Call, translated for the visitor's language
Settings
Joining calls and approving Co-Browse
KakaoTalk Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
KakaoTalk Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
KakaoTalk Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Keep both side panels always visibleSettings › Account › My AccountoperatorOff
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Operator settings
Keep both side panels always visibleSettings › Account › My AccountoperatorOff
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Current Chat workspace and panels
Keep only one open ticket per visitorSettings › Email › General SettingswebsiteOff
Powerfront
Incoming email and ticket replies
Keep original channels when moving back to queueSettings › General Settings › AdminwebsiteOff
Powerfront
Chat queue
Keep original channels when moving back to queueSettings › General Settings › AdminwebsiteOff
Powerfront
Postponing conversations
Keep Video on Initial Tab (Desktop)Settings › General Settings › Video Chat › VisitorwebsiteOff
Powerfront
Browser call connection and quality
Keep Video on Initial Tab (Mobile)Settings › General Settings › Video Chat › VisitorwebsiteNot set
Powerfront
Browser call connection and quality
Knowledge Base TypeSettings › AI › FunctionswebsiteWeaviate for a new function
SettingsDeveloper
Knowledge Base connections for AI
Knowledge Base TypeSettings › AI › FunctionswebsiteWeaviate in the editor; no search type is assumed if never saved
SettingsDeveloper
Algolia Search for AI knowledge
Knowledge SourceSettings › AI › Functions › Knowledge SourcewebsiteNone
SettingsDeveloper
Knowledge Base connections for AI
Knowledge SourceSettings › AI › FunctionswebsiteNone
SettingsDeveloper
Algolia Search for AI knowledge
Knowledge SourceSettings › AI › FunctionswebsiteNone
SettingsDeveloper
Knowledge sources behind AI citations
Knowledge SourceSettings › AI › FunctionswebsiteNone
SettingsDeveloper
MCP tool connections for AI
LabelSettings › AI › FeatureswebsiteNot set: no external label override
SettingsDeveloper
AI instructions and templates
LabelSettings › AI › FeatureswebsiteDefault
SettingsDeveloper
External AI prompts and versions
Label (Email Address)Settings › Chat › Themes › Offline Pane › SettingswebsiteE-mail
Settings
Offline messages
Label (Name)Settings › Chat › Themes › Offline Pane › SettingswebsiteYour Name
Settings
Offline messages
Label (Phone Number)Settings › Chat › Themes › Offline Pane › SettingswebsitePhone
Settings
Offline messages
Label (Subject)Settings › Chat › Themes › Offline Pane › SettingswebsiteSubject
Settings
Offline messages
LanguageSettings › General Settings › Regional SettingswebsiteEnglish
Settings
Website and regional settings
LanguageSettings › General Settings › Regional SettingswebsiteEnglish when not configured
Settings
Supported languages
LanguageSettings › General Settings › Supported Languages › NewwebsiteNot set: no additional supported language selected
Powerfront
Supported languages
LanguageSettings › Chat › Themes › General › SettingswebsiteAuto-Detect Visitor Language
Settings
Conversation translation
LanguageSettings › General Settings › Integrations › Account SetupchannelNot set: no account-specific language; the editor selects Default
Powerfront
Messaging channel connections
LanguageSettings › Text/SMS › Text/SMS Phone NumberschannelDefault (website language)
Powerfront
SMS number and channel setup
LanguageSettings › Email › Email AccountschannelDefault: no account language override
Powerfront
Email account and mailbox setup
LanguageSettings › Voice › Voice Numbers › Number SetupwebsiteNot set
Settings
Voice queue and call offers
LanguageSettings › Voice › Voice Numbers › Number SetupchannelUS English
Settings
Telephone transcription
LanguageSettings › Chat › Chat PanewebsiteAuto-Detect Visitor Language in the editor when not configured
Settings
Visitor chat languages and text direction
LanguageSettings › General Settings › Regional SettingswebsiteEnglish
Settings
Visitor chat languages and text direction
LayoutSettings › Chat › Themes › Rich Content › SettingswebsiteCarousel in the list editor
Settings
Rich content in visitor chat
Lead Email SubjectSettings › General Settings › LeadwebsiteURGENT: New Website Lead - Please Call Back
Powerfront
Conversation lead capture and follow-up
Lead Email TemplateSettings › General Settings › LeadwebsiteBuilt-in lead notification
Powerfront
Conversation lead capture and follow-up
LeaderSettings › TeamsteamNot set
Not specified
Teams
Leave a Message LabelSettings › Bots › Virtual Assistant › SettingswebsiteNot set: uses Leave a Message in the visitor's language
Bot Trainer
Virtual Assistant task validation and retries
Left Column Default TabSettings › Chat › General SettingswebsiteResponses
Settings
Current Chat workspace and panels
LimitSettings › AI › Featureswebsite10
SettingsDeveloper
Persistent AI memory connections
Limit FPSSettings › Account › Operators › SettingsoperatorDo not limit FPS in the editor; the console starts at 30 frames per second
SettingsManager
Operator settings
Limit FPSSettings › Account › Operator Templates › SettingswebsiteDo not limit FPS in the editor; the console starts at 30 frames per second
Powerfront
Operator templates
Limit FPSSettings › Account › My Account › More SettingsoperatorNot set: the desktop floor uses 30 FPS and the mobile floor uses 1 FPS
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Floor rendering and animation performance
Line Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Line Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Line Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Live Captions LanguageSettings › General Settings › Video ChatwebsiteNot set
Powerfront
Browser call recording and live captions
Live Shows Sales Attribution (days)Settings › General Settings › Adminwebsite7 days
Powerfront
Voice, video and live show reports
LocationSettings › Commerce › Product Cards › Individual option appearancewebsiteOptions popup for a new rule; no rules configured initially
Settings
Product card configuration and shopping actions
Login UrlSettings › General Settings › SalesforcewebsiteStandard Salesforce login
Powerfront
Salesforce connection and operator setup
Loop Video CountSettings › Chat › Themeswebsite3 plays
Settings
Video Feed for visitors
Make automated comments privateSettings › General Settings › ZendeskwebsiteOn
Powerfront
Zendesk tickets and contacts
Make disposition selection mandatory on chat endSettings › Chat › Chat PanewebsiteOff
Settings
Dispositions
Managed channelSettings › ChannelchannelOff
Not specified
Departments
Mark As FavoriteSettings › Events › Visitor EventswebsiteNot set: no favourite action; adding the action initially selects Favorite
SettingsManager
Visitor event alerts for operators
Master Message TemplateSettings › Chat › Transcript Email TemplateswebsiteNot set
Powerfront
Transcripts by email and print
Master Message TemplateSettings › Chat › Transcript Print TemplateswebsiteNot set
Powerfront
Transcripts by email and print
Match bySettings › Commerce › Product Cards › Individual option appearancewebsiteOption identifier for a new rule; no rules configured initially
Settings
Product card configuration and shopping actions
Max Chat Expiry (secs)Settings › General Settings › Adminwebsite1800 seconds
Powerfront
Starting, ending and expiring chats
Max Disconnected Chat Expiry (secs)Settings › General Settings › Adminwebsite604800 seconds, one week
Powerfront
Starting, ending and expiring chats
Max Duration (secs)Settings › AI › Featureswebsite600 seconds
SettingsDeveloper
Voice Autopilot call handling
Max Duration (secs)Settings › AI › Featureswebsite600 seconds
SettingsDeveloper
Voice Autopilot connection setup
Max Duration Transfer MessageSettings › AI › FeatureswebsiteThanks so much for your patience. I'm now connecting you with a member of our team who will continue to help you. Please stay on the line.
SettingsDeveloper
Voice Autopilot call handling
Max Duration Transfer MessageSettings › AI › FeatureswebsiteNot set: uses the built-in announcement, Thanks so much for your patience. I'm now connecting you with a member of our team who will continue to help you. Please stay on the line.
SettingsDeveloper
Voice Autopilot turn detection and interruptions
Max Function CountSettings › AI › Accountswebsite3
Powerfront
AI run limits
Max Function CountSettings › AI › Accountswebsite3
Powerfront
AI assistance activity
Max Function CountSettings › AI › Accountswebsite3
Powerfront
AI accounts and shared defaults
Max Function CountSettings › AI › Accountswebsite3
Powerfront
AI platform execution limits
Max Function SecondsSettings › AI › Accountswebsite30 seconds
Powerfront
AI run limits
Max Function SecondsSettings › AI › Accountswebsite30 seconds
Powerfront
AI assistance activity
Max Function SecondsSettings › AI › Accountswebsite30 seconds
Powerfront
AI accounts and shared defaults
Max Function SecondsSettings › AI › Accountswebsite30 seconds
Powerfront
AI platform execution limits
Max StreamersSettings › Live Shows › Accounts › Stream Limitswebsite0 hosts; no hosts can join
Powerfront
Live show broadcasting
Max StreamsSettings › Live Shows › Accounts › Stream Limitswebsite0 streams; no shows can open
Powerfront
Live show broadcasting
Max TokensSettings › AI › Featureswebsite0, use the account default
SettingsDeveloper
AI feature settings and change history
Max TokensSettings › AI › Featureswebsite0, use the account default
SettingsDeveloper
AI run limits
Max TokensSettings › AI › Featureswebsite0, use the account default
SettingsDeveloper
AI assistance activity
Max Video Feed View Hours ThresholdSettings › General Settings › Video Feedwebsite72 hours
Powerfront
Video Feed for visitors
Max ViewersSettings › Live Shows › Accounts › Stream Limitswebsite2 viewers
Powerfront
Live show broadcasting
Max VisitorsSettings › Events › Visitor EventswebsiteNot set: a value must be entered before saving Notify Favorites
SettingsManager
Visitor event alerts for operators
Max Wait TimeSettings › Voice › Voice Numbers › Assignmentwebsite600 seconds (10 minutes) for a new number
Settings
Voice queue and call offers
Maximize VideoSettings › General Settings › Video Chat › VisitorwebsiteOff
Powerfront
Browser call controls and device settings
Maximum dispositions per conversationSettings › General Settings › Websitewebsite1
Settings
Dispositions
Maximum input tokensSettings › AI › Accounts › Advanced context settingswebsiteNot set: uses the selected model's input limit, or 32,000 tokens if unavailable
Powerfront
Context Compiler for AI conversations
Maximum input tokensSettings › AI › Accounts › Advanced context settingswebsiteNot set
Powerfront
AI accounts and shared defaults
Maximum input tokensSettings › AI › Accounts › Advanced context settingswebsiteNot set: derived from the model limit
Powerfront
AI platform execution limits
Maximum IterationsSettings › AI › Functionswebsite6
SettingsDeveloper
Specialist sub-agents for AI tasks
Maximum run time (seconds)Settings › AI › Accounts › Advanced context settingswebsite1800 seconds
Powerfront
Context Compiler for AI conversations
Maximum run time (seconds)Settings › AI › Accounts › Advanced context settingswebsite1800 seconds
Powerfront
AI accounts and shared defaults
Maximum run time (seconds)Settings › AI › Accounts › Advanced context settingswebsite1800 seconds
Powerfront
AI platform execution limits
Maximum TokensSettings › AI › FunctionswebsiteNot set: no additional specialist token limit
SettingsDeveloper
Specialist sub-agents for AI tasks
Maximum Tool CallsSettings › AI › Functionswebsite12
SettingsDeveloper
Specialist sub-agents for AI tasks
Maximum wake delay (seconds)Settings › AI › Accounts › Advanced context settingswebsite300 seconds
Powerfront
Context Compiler for AI conversations
Maximum wake delay (seconds)Settings › AI › Accounts › Advanced context settingswebsite300 seconds
Powerfront
AI accounts and shared defaults
Maximum wake delay (seconds)Settings › AI › Accounts › Advanced context settingswebsite300 seconds
Powerfront
AI platform execution limits
MCP ToolSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
MCP tool connections for AI
MembersSettings › TeamsteamNot set
Not specified
Teams
MemorySettings › AI › FeatureswebsiteNone
SettingsDeveloper
Persistent AI memory connections
Merchant IDSettings › General Settings › PCI Payment FormwebsiteNot set
Powerfront
PCI Payment Form provider setup
Merge Visitors with same Salesforce AccountSettings › General Settings › SalesforcewebsiteOff
Powerfront
Contact matching
MessageSettings › Events › Visitor EventswebsiteNot set: invitation text must be entered before saving
SettingsManager
Proactive chat invitations
MessageSettings › Events › Visitor EventswebsiteNot set: no popup message text
SettingsManager
Visitor popup event setup
MessageSettings › Events › Visitor EventswebsiteNot set: enter text before saving a Floor Alert unless its Alert Type is flash visitor
SettingsManager
Visitor event alerts for operators
Messenger Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Messenger Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Messenger Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Metrics InstructionsSettings › AI › FeatureswebsiteNot set; uses the service default
SettingsDeveloper
AI instructions and templates
Metrics InstructionsSettings › AI › FeatureswebsiteNot set: uses the default resolution and first-contact evaluation instructions
SettingsDeveloper
AI resolution and first-contact metrics
MIAW Messaging Channel IDSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce conversation records and transcripts
MIAW Transcript ColumnSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce conversation records and transcripts
Min Message CountSettings › AI › Featureswebsite4 messages
SettingsDeveloper
AI conversation quality scoring
Mini ProgramSettings › General Settings › IntegrationschannelOff
Powerfront
WeChat messaging channel setup
Minimum Active Chat Duration (secs)Settings › General Settings › Video Chat › Operatorwebsite120 seconds
Powerfront
Browser call connection and quality
Minimum TimeSettings › Events › Visitor Eventswebsite0 seconds
SettingsManager
Visitor event rules and actions
MinutesSettings › Chat › Themes › General › Messages › Be Right BackwebsiteNot set
Settings
Service levels and response timers
Missing Dispositions - Apple MessagesSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - Apple MessagesSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - CallSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - CallSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - ChatSettings › General Settings › My StatswebsiteOn unless the legacy missing-disposition counter is hidden
Powerfront
Dispositions
Missing Dispositions - ChatSettings › General Settings › My StatswebsiteOn unless missing-disposition counters were disabled for the website
Powerfront
Stats Bar and My Stats
Missing Dispositions - EmailSettings › General Settings › My StatswebsiteOn unless the legacy missing-disposition counter is hidden
Powerfront
Dispositions
Missing Dispositions - EmailSettings › General Settings › My StatswebsiteOn unless missing-disposition counters were disabled for the website
Powerfront
Stats Bar and My Stats
Missing Dispositions - FacebookSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - FacebookSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - InstagramSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - InstagramSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - Kakao TalkSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - Kakao TalkSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - LineSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - MessengerSettings › General Settings › My StatswebsiteOn unless the legacy missing-disposition counter is hidden
Powerfront
Dispositions
Missing Dispositions - MessengerSettings › General Settings › My StatswebsiteOn unless missing-disposition counters were disabled for the website
Powerfront
Stats Bar and My Stats
Missing Dispositions - TextSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - TextSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - TwitterSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - TwitterSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - ViberSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - ViberSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - WeChatSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Missing Dispositions - WhatsAppSettings › General Settings › My StatswebsiteOff
Powerfront
Dispositions
Missing Dispositions - WhatsAppSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
MobileSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Mobile Operator - Auto unavailable on missed chats.Settings › Chat › Chat Panewebsite0, disabled
Settings
Service levels and response timers
Mobile Operator - Chat response timeout (secs)Settings › Chat › Chat Panewebsite0, disabled
Settings
Service levels and response timers
Mobile Operator - Count any missed broadcast as missed chatSettings › Chat › Chat PanewebsiteOff
Settings
Service levels and response timers
Mobile Operator Screen Sharing Start URLSettings › General Settings › SubsitessubsiteNot set
Powerfront
Subsites
Mobile Operator Screen Sharing Start URLSettings › General Settings › WebsitewebsiteNot set
Settings
Website and regional settings
ModeSettings › AI › Functions › Result ProcessorwebsiteCitation / Guardrails Only
SettingsDeveloper
AI integrations and automation tools
ModeSettings › AI › FunctionswebsiteCitation / Guardrails Only
SettingsDeveloper
AI result processor templates
ModeSettings › ChannelchannelDefault (mixed) in the new-channel editor
Not specified
Departments
ModelSettings › AI › Featureswebsitegpt-realtime
SettingsDeveloper
Voice Autopilot call handling
ModelSettings › AI › Featureswebsitegpt-realtime
SettingsDeveloper
Voice Autopilot connection setup
Models CapabilitySettings › AI › AccountswebsiteChat Generations
Powerfront
Salesforce Models API connection
MONSettings › General Settings › Integrations › Business HourschannelNot set on an unconfigured account; selected in a new account editor
Powerfront
Business hours and scheduling
MONSettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
Move Ticket from On Hold to Open afterSettings › Email › Automationwebsite1 day
Powerfront
Email ticket handling and statuses
Move Ticket from Open to Unassigned afterSettings › Email › Automationwebsite1440 minutes (24 hours) when no value is saved; the editor initially loads 60 minutes
Powerfront
Email ticket handling and statuses
Move Ticket from Pending to Closed afterSettings › Email › AutomationwebsiteNot set; no transition when absent
Powerfront
Email ticket handling and statuses
Move Ticket from Pending to Open afterSettings › Email › AutomationwebsiteNot set; no transition when absent
Powerfront
Email ticket handling and statuses
Move Ticket from Resolved to Closed afterSettings › Email › Automationwebsite5 days
Powerfront
Email ticket handling and statuses
MTIDSettings › General Settings › PCI Payment FormwebsiteNot set
Powerfront
PCI Payment Form provider setup
NameSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
NameSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
NameSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
New Operator MessageSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
SSO operator creation and activation
New Operator TemplateSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
SSO operator creation and activation
New Visitor - Up toSettings › Account › Setup SoundsoperatorOn, up to 4 visitors
SettingsManagerChat
Operator notification sounds
New YearsSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
News AlertsSettings › General Settings › Monitor ViewoperatorOn in Monitor View
Not specified
Monitor mode
Next Sale ConversionSettings › General Settings › WebsitewebsiteOff
Settings
Website and regional settings
Next Sale ConversionSettings › General Settings › WebsitewebsiteOff
Settings
Sales attribution to conversations and operators
Next Sale ConversionSettings › General Settings › WebsitewebsiteOff
Settings
Proactive chat control group sales comparison
Next Sale ConversionSettings › General Settings › WebsitewebsiteOff
Settings
Sales attribution and conversion reports
No Operator Available MessageSettings › Chat › Chat LinkswebsiteNot set
Settings
Chat links
Notification TitleSettings › Chat › Themes › Notifications › SettingswebsiteOperator/Bot Name in the theme editor
Settings
Visitor chat notifications
Notify TypeSettings › Events › Visitor EventswebsiteNotify + Bring to Floor
SettingsManager
Visitor event alerts for operators
Notify Video Creator OnlySettings › Events › Visitor EventswebsiteOff
SettingsManager
Proactive chat invitations
Notify Video Creator OnlySettings › Events › Visitor EventswebsiteOff
SettingsManager
Visitor event alerts for operators
Number of Operators to Broadcast At A TimeSettings › Channelchannel1 in the editor
Not specified
Broadcast for acceptance
Number of ResultsSettings › AI › Functionswebsite10
SettingsDeveloper
Knowledge Base connections for AI
OAuth FlowSettings › AI › ConnectionswebsiteClient Credentials
Powerfront
MCP service authentication
Object Base UrlSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
OCAPI versionSettings › Commerce › Commerce Providerswebsite25_6
SettingsDeveloper
Salesforce B2C Commerce connection
Offline Chat Expiry (secs)Settings › General Settings › Adminwebsite300 seconds
Powerfront
Starting, ending and expiring chats
Offline Chat Expiry (secs)Settings › Chat › General Settingswebsite300 seconds
Settings
Visitor chat status and waiting
Offline Chat OptionSettings › Chat › Themes › Offline Pane › SettingswebsiteForm
Settings
Offline messages
Offline Chat OptionSettings › Chat › Themes › Offline Pane › SettingswebsiteForm in a new theme; no method is supplied if absent from a saved theme
Settings
Offline help for visitors
Offline Disconnected Chat Expiry (secs)Settings › General Settings › Adminwebsite3600 seconds, one hour
Powerfront
Starting, ending and expiring chats
Offline MessageSettings › Chat › Themes › Offline Pane › MessageswebsiteNot set
Settings
Offline messages
Offline Message (Business Hours)Settings › General Settings › Integrations › Business HourschannelNot set
Powerfront
Business hours and scheduling
Offline Message (Business Hours)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set
Powerfront
Business hours and scheduling
Offline Message (Business Hours)Settings › General Settings › Integrations › Business HourschannelNot set: no automatic offline reply during business hours
Powerfront
Messaging channel connections
Offline Message (Business Hours)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set: no account-specific reply; uses the legacy website message if one is configured
Powerfront
SMS number and channel setup
Offline Message (Non-Business Hours)Settings › General Settings › Integrations › Business HourschannelNot set
Powerfront
Business hours and scheduling
Offline Message (Non-Business Hours)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set
Powerfront
Business hours and scheduling
Offline Message (Non-Business Hours)Settings › General Settings › Integrations › Business HourschannelNot set: no automatic offline reply outside business hours
Powerfront
Messaging channel connections
Offline Message (Non-Business Hours)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set: no account-specific reply; uses the legacy website message if one is configured
Powerfront
SMS number and channel setup
Offline Message TemplateSettings › Chat › Offline MessageswebsiteOFFLINE MESSAGE, followed by A visitor to your site has left a message
Settings
Offline messages
Offline Message TitleSettings › Chat › Offline MessageswebsiteWe're offline! Leave a message.
Settings
Offline messages
Offline Submitted MessageSettings › Chat › Offline MessageswebsiteThank you, your message has been submitted to our team.
Settings
Offline messages
Offline Submitted MessageSettings › Chat › Themes › Offline Pane › MessageswebsiteThank you, your message has been submitted to our team.
Settings
Offline messages
Offline Submitted MessageSettings › Chat › Themes › Offline Pane › MessageswebsiteEnglish fallback: Thank you, your message has been submitted to our team. Translated for the visitor.
Settings
Offline help for visitors
Offline TaskSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set
Settings
Offline messages
Offline TaskSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set: no offline task selected
Settings
Offline help for visitors
OlympicsSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
Omnichannel Availability ControlSettings › ChannelchannelOff in the new-channel editor
Not specified
Departments
Omnichannel Availability ControlSettings › ChannelchannelOff
Not specified
Operator availability status
Only allow managers to transfer to specific operatorsSettings › Chat › General SettingswebsiteOff when unset in the transfer picker
Settings
Transferring conversations
Only allow Operator to end the ChatSettings › Chat › General SettingswebsiteOff
Settings
Starting, ending and expiring chats
Only IncludeSettings › Events › Visitor EventswebsiteNot set: no inclusion conditions; an event with no visitor conditions does not run
SettingsManager
Visitor event targeting conditions
Only trigger if chat is availableSettings › Events › Visitor EventswebsiteOff
SettingsManager
Visitor popup event setup
Open Salesforce in Single WindowSettings › General Settings › SalesforcewebsiteOff
Powerfront
INSIDE in Salesforce and Dynamics 365
Operation AnalysisSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
OperatorSettings › Chat › Chat LinkswebsiteAny
Settings
Chat links
Operator accessSettings › AI › FeatureswebsiteNot set; all eligible operators
SettingsDeveloper
Ask AI agents in Team Chat
Operator Access LimitationSettings › General Settings › AdminwebsiteOff
Powerfront
Operator sign-in network and email restrictions
Operator Assignment PrioritySettings › General Settings › AdminwebsiteMost Available
Powerfront
Departments
Operator Assignment PrioritySettings › General Settings › AdminwebsiteMost Available
Powerfront
Skillsets and skills-based routing
Operator Busy Background ImageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Operator Busy Image Overlay OpacitySettings › Scheduling › Form Customizationswebsite0.7
SettingsScheduling
Business hours and scheduling
Operator Busy MessageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Operator can Cancel TaskSettings › Bots › Virtual Assistant › TaskswebsiteOff
Bot Trainer
Virtual Assistant task setup
Operator can Send TaskSettings › Bots › Virtual Assistant › TaskswebsiteOff
Bot Trainer
Virtual Assistant task setup
Operator Cancel Task MessageSettings › Bots › Virtual Assistant › TaskswebsiteNot set: no cancellation message is sent
Bot Trainer
Virtual Assistant task setup
Operator Custom DataSettings › General Settings › AdminwebsiteOff
Powerfront
Operator settings
Operator deleted data recovery time (days)Settings › General Settings › Websitewebsite30 days
Settings
Redacting and permanently deleting conversation data
Operator deleted data recovery time (days)Settings › General Settings › Adminwebsite30 days
Powerfront
Customer data deletion and recovery
Operator End Chat WarningSettings › Chat › General SettingswebsiteOff
Settings
Starting, ending and expiring chats
Operator ImageSettings › Email › Email AccountschannelNot set: uses the website operator image if configured, otherwise the operator's image
Powerfront
Email templates and ticket notifications
Operator ImageSettings › Events › Visitor EventswebsiteNot set: no custom image override
SettingsManager
Proactive chat invitations
Operator is typing messageSettings › Chat › Chat PanewebsiteNot set
Settings
Typing indicators and typing preview
Operator is typing messageSettings › Chat › Themeswebsitetyping...
Settings
Typing indicators and typing preview
Operator Message ColorSettings › Email › Email AccountschannelLight grey (#f4f4f4) for public operator messages
Powerfront
Email templates and ticket notifications
Operator Message TemplateSettings › Chat › Transcript Email TemplateswebsiteNot set
Powerfront
Transcripts by email and print
Operator Message TemplateSettings › Chat › Transcript Print TemplateswebsiteNot set
Powerfront
Transcripts by email and print
Operator NameSettings › Events › Visitor EventswebsiteThe configured virtual assistant name when Virtual Assistant is selected; blank if no name is configured
SettingsManager
Proactive chat invitations
Operator Not Available Background ImageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Operator Not Available Image Overlay OpacitySettings › Scheduling › Form Customizationswebsite0.7
SettingsScheduling
Business hours and scheduling
Operator Not Available MessageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Operator Notification EmailSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
SSO operator creation and activation
Operator OverviewSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Operator Placeholder ImageSettings › General Settings › Video Chat › OperatorwebsiteNot set
Powerfront
Browser call controls and device settings
Operator Service Level Target (secs)Settings › General Settings › Integrations › messaging accountchannel0 seconds, use the website target
Powerfront
Service levels and response timers
Operator Service Level Target (secs)Settings › General Settings › Integrations › Service LevelschannelWebsite operator target; the new WhatsApp or Messenger account editor uses 0 seconds if no website target is supplied
Powerfront
Messaging channel connections
Operator Service Level Target (secs)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set: uses the website operator service-level target, or 0 seconds if that is unset
Powerfront
SMS number and channel setup
Operator Service Level TimerSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
Operator UniformSettings › Floor › Floor SettingswebsiteNot set
SettingsManagerChatTop Stats
My Look operator avatar choices
Operator Upload OnlySettings › General Settings › AttachmentswebsiteOff for a new entry
Powerfront
Attachment file types and virus scanning
Operator Upload OnlySettings › General Settings › AttachmentswebsiteOff for a new attachment rule
Powerfront
Attachments in conversations
Operator(s)Settings › Voice › Voice Numbers › AssignmentwebsiteNot set
Settings
Voice queue and call offers
OperatorsSettings › Chat › Avatar AnimationswebsiteUnknown
Settings
Avatar animation and reaction settings
OperatorsSettings › Events › Visitor EventswebsiteNot set: with no operators or teams selected, Notify Operators targets available operators
SettingsManager
Visitor event alerts for operators
Operators CountSettings › Account › SkillsetswebsiteNo operators assigned to a new skill
SettingsEdit Operator Skills
Skillsets and skills-based routing
Operators Must Have Same Skills as VisitorsSettings › Account › SkillsetswebsiteOff in the new-skill editor
SettingsEdit Operator Skills
Skillsets and skills-based routing
Opt In MessageSettings › Text/SMS › Text/SMS Phone Numbers › MessageschannelNot set: inherits website opt-in wording, or website proactive wording if no opt-in wording is set; no acknowledgement if neither is set
Powerfront
SMS consent and number blocking
Opt In WordsSettings › Text/SMS › Text/SMS Phone Numbers › MessageschannelSTART when neither the account nor the website has a value
Powerfront
SMS consent and number blocking
Opt Out MessageSettings › Text/SMS › Text/SMS Phone Numbers › MessageschannelNot set: inherits website opt-out wording; no acknowledgement if that is also unset
Powerfront
SMS consent and number blocking
Opt Out WordsSettings › Text/SMS › Text/SMS Phone Numbers › MessageschannelSTOP when neither the account nor the website has a value
Powerfront
SMS consent and number blocking
Opt-In Button TextSettings › Chat › Themes › Data PrivacywebsiteAccept when no text is supplied
Settings
Visitor tracking consent and communication opt-ins
Opt-Out Button TextSettings › Chat › Themes › Data PrivacywebsiteDecline when no text is supplied
Settings
Visitor tracking consent and communication opt-ins
Opt-Out Menu MessageSettings › Chat › Themes › Data PrivacywebsiteAre you sure you want to opt out? You will no longer be able to live chat.
Settings
Visitor tracking consent and communication opt-ins
Opt-Out MessageSettings › Chat › Themes › Data PrivacywebsiteNot set
Settings
Visitor tracking consent and communication opt-ins
Optimal LimitSettings › General Settings › Traffic Optimizerwebsite0 visitors; optimisation inactive
Powerfront
Traffic Optimizer for visitor tracking
OptionSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set
Settings
Offline messages
Option controlsSettings › Commerce › Product CardswebsiteSwatches when supplied
Settings
Product card configuration and shopping actions
Order card configurationSettings › Chat › ThemeswebsiteDefault
Settings
Order card configuration and access
Order card configurationSettings › Chat › Themes › Rich Content › SettingswebsiteNot set
Settings
Order cards in visitor chat
Order dateSettings › Commerce › Order CardswebsiteOn
Settings
Order card configuration and access
Order itemsSettings › Commerce › Order CardswebsiteOn
Settings
Order card configuration and access
Other Operator Available MessageSettings › Chat › Chat LinkswebsiteNot set
Settings
Chat links
Out Of Business Hours ActionSettings › Voice › Voice Numbers › Business HourswebsiteEnd Call
Settings
Telephone business hours and fallback handling
Override User AgentSettings › AI › FunctionswebsiteNot set: sends Mozilla/5.0 (compatible; INSIDEBrowser/3.0;)
SettingsDeveloper
AI knowledge and web search
OwnerSettings › General Settings › Integrations › Account SetupchannelNot set: no operator is selected to own the account
Powerfront
WhatsApp Business App connection
Page LockSettings › General Settings › Traffic Optimizerwebsite0 page views; no page lock
Powerfront
Traffic Optimizer for visitor tracking
Page Scroll Element SelectorSettings › General Settings › Co-BrowsewebsiteWindow
Powerfront
Co-Browse privacy and security filters
PasswordSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
Password FiltersSettings › General Settings › Co-BrowsewebsiteNot set
Powerfront
Co-Browse privacy and security filters
Payment and fulfilment statusSettings › Commerce › Order CardswebsiteOn
Settings
Order card configuration and access
Payment Form Button TextSettings › Chat › Themes › PCI Payment FormwebsitePayment Form
Settings
PCI Payment Form in web chat
Payment Request Message TextSettings › Chat › Themes › PCI Payment FormwebsiteFill out this form to process the payment.
Settings
PCI Payment Form in web chat
PersistSettings › Events › Visitor Data MappingwebsiteOff for a new mapping
SettingsManager
Visitor data mapping for customer identity
Personal Business AppSettings › General Settings › Integrations › Account SetupchannelOff
Powerfront
WhatsApp Business App connection
Personal Data Retention Period (days)Settings › General Settings › Adminwebsite0 days, automatic retention disabled
Powerfront
Personal data retention and automatic deletion
Personal Data Retention Period (days)Settings › General Settings › Adminwebsite0 days; automatic personal-data deletion disabled
Powerfront
Visitor browsing and activity history
PhoneSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
Phone NumberSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
Phone NumberSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Pin to Operator who Creates New Ticket or First RespondsSettings › Email › Team SettingsteamOff
Settings
Teams
Pin to Operator who Creates New Ticket or First RespondsSettings › Email › General SettingswebsiteOff
Powerfront
Taking and pinning conversations
Pin to Operator who Creates New Ticket or First RespondsSettings › Email › General SettingswebsiteOff
Powerfront
Email ticket handling and statuses
Platform/sSettings › General Settings › DispositionwebsiteAll available platforms selected
Settings
Dispositions
PolicySettings › AI › ConnectionswebsiteAny
Powerfront
AI guardrail routing and fallback actions
PolicySettings › AI › Connections › Routing RuleswebsiteAny
Powerfront
AI guardrail policy connections
Popup linkSettings › Events › Visitor EventswebsiteNone
SettingsManager
Visitor popup event setup
PositionSettings › General Settings › Regional Settingswebsiteleft in the editor
Settings
Purchase currencies and conversion
Position (Desktop/Tablet)Settings › Events › Visitor EventswebsiteBottom Right
SettingsManager
Visitor popup event setup
Position (Mobile)Settings › Events › Visitor EventswebsiteBottom Right
SettingsManager
Visitor popup event setup
Post Chat SurveySettings › General Settings › Integrations › Post Chat SurveychannelNot set: linked delivery can use the default chat survey; in-platform delivery needs an account survey
Powerfront
Post-chat surveys in messaging channels
Post Chat SurveySettings › Chat › Themes › General › SettingswebsiteNot set
Settings
Post-chat survey for web visitors
Post Chat Survey Button LabelSettings › Chat › Themes › General › MessageswebsiteTake the survey when no text is supplied
Settings
Post-chat survey for web visitors
Post Chat Survey UrlSettings › General Settings › Integrations › Post Chat SurveychannelNot set: uses the associated subsite address where available, otherwise the website address
Powerfront
Post-chat surveys in messaging channels
Post Chat Survey UrlSettings › Email › Email AccountschannelNot set: no custom survey destination
Powerfront
Email templates and ticket notifications
Post Email SurveySettings › Email › Email AccountschannelNot set: no email survey selected
Powerfront
Email templates and ticket notifications
Post-compaction targetSettings › AI › Accounts › Advanced context settingswebsiteNot set; 45% of the effective input limit
Powerfront
Context Compiler for AI conversations
Post-compaction targetSettings › AI › Accounts › Advanced context settingswebsite45% of the effective token limit
Powerfront
AI accounts and shared defaults
Potential Engagement Target (%)Settings › General Settings › Websitewebsite20%
Settings
Website and regional settings
Potential Unsafe File TypeSettings › General Settings › Attachments › Add New File TypewebsiteOff for a new entry
Powerfront
Attachment file types and virus scanning
Potential Unsafe File TypeSettings › General Settings › AttachmentswebsiteOff for a new attachment rule
Powerfront
Attachments in conversations
Pre-Chat Header TextSettings › Chat › Pre-Chat SurveywebsiteNot set: no custom introduction
Settings
Pre-chat survey for visitors
Pre-Chat SurveySettings › Chat › Themes › General › SettingswebsiteNot set: use the website's default survey if one exists
Settings
Pre-chat survey for visitors
Pre-Chat Survey ExpirySettings › Chat › Pre-Chat SurveywebsiteNever
Settings
Pre-chat survey for visitors
Pre-Chat TaskSettings › Chat › Themes › General › SettingswebsiteNot set
Settings
Chat tasks and topics for visitors
Pre-Chat Task ExpirySettings › Chat › Themes › General › SettingswebsiteNever in the theme editor
Settings
Chat tasks and topics for visitors
Prefer Rich Content RepliesSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Rich content in AI replies
Prices and totalsSettings › Commerce › Order CardswebsiteOn
Settings
Order card configuration and access
Primary LanguageSettings › Account › My AccountoperatorEnglish when no personal language is saved
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Operator settings
Primary LanguageSettings › Account › Operator TemplateswebsiteEnglish when no personal language is saved
Powerfront
Operator templates
Primary LanguageSettings › Account › My AccountoperatorNot set: uses the browser's base language when no operator language is saved
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Supported languages
Primary LanguageSettings › Account › My AccountoperatorEnglish
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Conversation translation
Primary Link Font ColorSettings › Scheduling › Email CustomizationssubsiteNot set
SettingsScheduling
Business hours and scheduling
Primary TextSettings › Chat › Themes › General › StylingwebsiteDark grey (#333333) in a new theme
Settings
Visitor chat themes and branding
Print TranscriptSettings › Chat › Themes › Chat Pane › SettingswebsiteOn for a new theme
Settings
Transcripts by email and print
Print TranscriptSettings › Chat › Themes › IconswebsiteOn in the theme editor
Settings
Email and print transcripts for visitors
Print Transcript - Custom IconSettings › Chat › Themes › IconswebsiteNot set
Settings
Transcripts by email and print
Print Transcript LabelSettings › Chat › Themes › Chat Pane › MessageswebsitePrint transcript
Settings
Transcripts by email and print
Print Transcript LabelSettings › Chat › Themes › Chat Pane › MessageswebsitePrint transcript when no label is supplied
Settings
Email and print transcripts for visitors
PrioritySettings › AI › Featureswebsite0
SettingsDeveloper
AI feature settings and change history
PrioritySettings › Account › Skillsetswebsite1 in the new-skill editor
SettingsEdit Operator Skills
Skillsets and skills-based routing
PrioritySettings › Events › Visitor EventswebsiteNot set: runs after events with a numbered priority
SettingsManager
Visitor event rules and actions
PrivacySettings › AI › AccountswebsiteNone
Powerfront
AI accounts and shared defaults
PrivacySettings › AI › AccountswebsiteNone
Powerfront
Personal information masking for AI
Proactive Engagement Cooldown (mins)Settings › General Settings › Adminwebsite1,440 minutes
Powerfront
Proactive chat invitations
Proactive Tagged MessageSettings › Text/SMS › Text/SMS Phone Numbers › MessageschannelNot set: inherits website proactive wording; no consent wording is added if that is also unset
Powerfront
SMS consent and number blocking
Proactive Unanswered Expiry (secs)Settings › General Settings › Adminwebsite600 seconds
Powerfront
Starting, ending and expiring chats
Product card configurationSettings › Chat › ThemeswebsiteDefault; existing themes can retain Existing theme configuration
Settings
Product card configuration and shopping actions
Product card configurationSettings › Chat › Themes › Rich Content › SettingswebsiteNot set
Settings
Product cards in visitor chat
Product filtersSettings › Commerce › Commerce ProviderswebsiteNot set
SettingsDeveloper
Commerce provider setup and selection
Product layoutSettings › Commerce › Product CardswebsiteCompact with swatches
Settings
Product card configuration and shopping actions
Product Suggestion Attribution DaysSettings › General Settings › Adminwebsite7 days
Powerfront
Product recommendations and purchase tracking
Product Suggestion PromptSettings › AI › FeatureswebsiteNot set: uses account instructions, or built-in product-search instructions when no account instructions are supplied
SettingsDeveloper
AI product suggestion settings
Product URL templateSettings › Commerce › Commerce ProviderswebsiteNot set
SettingsDeveloper
Salesforce B2C Commerce connection
Production AccountSettings › General Settings › PCI Payment FormwebsiteOff
Powerfront
PCI Payment Form provider setup
PromptSettings › AI › FeatureswebsiteNot set: local or service instructions apply
SettingsDeveloper
AI instructions and templates
PromptSettings › AI › SkillswebsiteLocal, with no instructions entered
SettingsDeveloper
Reusable AI skills and instructions
PromptSettings › AI › FeatureswebsiteNot set
SettingsDeveloper
External AI prompts and versions
Prompt TemplateSettings › AI › FunctionswebsiteNot set; use the built-in fashion editing instructions
SettingsDeveloper
Virtual Try-On with customer photos
ProtocolSettings › AI › ConnectionswebsiteAuto (recommended)
Powerfront
MCP tool connections for AI
Provide Undo Time (Secs)Settings › Email › General Settingswebsite0 seconds
Powerfront
Email send cancellation and delivery failures
ProviderSettings › General Settings › Integrations › Account SetupchannelMeta Cloud in the new-account editor; Twilio for an account with no saved provider
Powerfront
WhatsApp channel setup
ProviderSettings › General Settings › IntegrationschannelNative Viber
Powerfront
Viber messaging channel setup
ProviderSettings › General Settings › PCI Payment FormwebsiteAuric
Powerfront
PCI Payment Form provider setup
ProviderSettings › General Settings › Video ChatwebsiteTwilio
Powerfront
Browser video and audio calls
Provider APISettings › AI › AccountswebsiteResponses API (Default)
Powerfront
OpenAI API connection options
Provider API KeySettings › AI › FunctionswebsiteNot set; use the service's configured provider credential
SettingsDeveloper
Virtual Try-On with customer photos
Push ticket to queue on customer replySettings › Email › General SettingswebsiteOn
Powerfront
Taking and pinning conversations
Push ticket to queue on customer replySettings › Email › General SettingswebsiteOn when no value is saved; the editor shows Off until a value is saved
Powerfront
Email ticket handling and statuses
QuantitySettings › Commerce › Product CardswebsiteHidden; add one
Settings
Product card configuration and shopping actions
Queue Message 1Settings › Chat › Themes › Actions while waiting in QueuewebsiteNot set
Settings
Chat queue
Queue Message 2Settings › Chat › Themes › Actions while waiting in QueuewebsiteNot set
Settings
Chat queue
Queue Message 3Settings › Chat › Themes › Actions while waiting in QueuewebsiteNot set
Settings
Chat queue
Queue Position MessageSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Queued Chat Expiry (secs)Settings › General Settings › AdminwebsiteOff, 0 seconds
Powerfront
Starting, ending and expiring chats
Queued Chat Warning MessageSettings › Chat › Themes › Queued Chat WarningwebsiteNot set
Settings
Chat queue
Queued GreetingSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Queued MusicSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Rating modeSettings › AI › FeatureswebsitePass / Fail
SettingsDeveloper
AI conversation quality scoring
Re-Phrase InstructionsSettings › AI › FeatureswebsiteNot set: account or service rephrase guidance applies unless another instruction source is configured
SettingsDeveloper
Copilot reply suggestions
Reasoning EffortSettings › AI › AccountswebsiteNot set: the model service decides
Powerfront
OpenAI API connection options
Reasoning EffortSettings › AI › AccountswebsiteNot set: the model service decides
Powerfront
Google AI Studio model connection
Reasoning EffortSettings › AI › AccountswebsiteNot set: no explicit thinking budget
Powerfront
AWS Bedrock model connection
Receive ticket updates via emailSettings › Account › My AccountoperatorOff
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Operator settings
Recent messages kept verbatimSettings › AI › Accountswebsite10
Powerfront
Context Compiler for AI conversations
Recent messages kept verbatimSettings › AI › Accountswebsite10
Powerfront
AI accounts and shared defaults
Recipient's EmailSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set
Settings
Offline messages
Recipient's EmailSettings › Chat › Offline MessageswebsiteNot set
Settings
Offline messages
Recipient's EmailSettings › Chat › Themes › Offline Pane › SettingswebsiteNot set: no notification recipient
Settings
Offline help for visitors
Recommend DispositionsSettings › AI › FeatureswebsiteOff
SettingsDeveloper
AI conversation summaries
Recommend DispositionsSettings › AI › Features › Conversation SummarywebsiteOff
SettingsDeveloper
Dispositions
Recommend Dispositions InstructionsSettings › AI › FeatureswebsiteNot set: service disposition guidance applies unless another instruction source is configured
SettingsDeveloper
AI conversation summaries
Recommend Dispositions RulesSettings › AI › Features › Conversation SummarywebsiteNot set
SettingsDeveloper
Dispositions
Record Operator SessionSettings › Account › OperatorsoperatorOff
SettingsManager
Operator accounts
Record Voicemail MessageSettings › AI › FeatureswebsiteNot set; message follows the instructions
SettingsDeveloper
Voice Autopilot call handling
Record Voicemail MessageSettings › AI › FeatureswebsiteNot set
SettingsDeveloper
Voice Autopilot turn detection and interruptions
RegionSettings › AI › Accountswebsiteus-east-1
Powerfront
AWS Bedrock model connection
RegionSettings › AI › Connectionswebsiteus-east-1
Powerfront
AI guardrail policy connections
Reminder Time Before AppointmentSettings › Scheduling › Reminder Templatessubsite30 minutes
SettingsScheduling
Business hours and scheduling
Remote Logout URLSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with SAML 2.0
Remote Logout URLSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with OAuth 2.0
Remove Visitor On Chat EndSettings › Chat › General SettingswebsiteOff
Settings
Starting, ending and expiring chats
Render ModeSettings › Account › My AccountoperatorDefault rendering
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Operator settings
Render ModeSettings › Account › My Account › More SettingsoperatorDefault, using software rendering
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Floor rendering and animation performance
Replace the standard Products panelSettings › Commerce › Commerce ProviderswebsiteOff
SettingsDeveloper
Commerce provider setup and selection
Reply Break TextSettings › Email › Email AccountswebsiteNot set before an account is saved; the editor and a blank save use '### Please enter your reply above this line ###'
Powerfront
Email templates and ticket notifications
Reply-To Email AddressSettings › Email › Email AccountschannelNot set: no account Reply-To override
Powerfront
Email account and mailbox setup
Request 'No' TextSettings › General Settings › Co-BrowsewebsiteDecline
Powerfront
Co-Browse with website visitors
Request 'Yes' TextSettings › General Settings › Co-BrowsewebsiteOk
Powerfront
Co-Browse with website visitors
Request Callback MessageSettings › AI › FeatureswebsiteNot set; message follows the instructions
SettingsDeveloper
Voice Autopilot call handling
Request Callback MessageSettings › AI › FeatureswebsiteNot set
SettingsDeveloper
Voice Autopilot turn detection and interruptions
Request Control Mode ConfirmationSettings › General Settings › Co-BrowsewebsiteOff
Powerfront
Co-Browse viewing and Control Mode
Request Message TextSettings › General Settings › Co-BrowsewebsiteThe agent is requesting a Co-Browse Session with you.
Powerfront
Co-Browse with website visitors
Request ModeSettings › AI › ConnectionswebsiteAuto
Powerfront
MCP tool connections for AI
RequiredSettings › Chat › Pre-Chat SurveywebsiteOff for each standard field
Settings
Pre-chat survey for visitors
Required data fieldsSettings › AI › FunctionswebsiteNot set; no prerequisites
SettingsDeveloper
AI updates to customer and conversation data
Required order detailsSettings › Commerce › Commerce Providers › Customer and order accesswebsiteOrder number + email or phone
SettingsDeveloper
Customer and order access
Restrict Broadcast to a set number of OperatorsSettings › ChannelchannelOff
Not specified
Broadcast for acceptance
Restrict Chat History RangeSettings › General Settings › WebsitewebsiteOff
Settings
Conversation history and search
Restrict Chat History Range To (days)Settings › General Settings › Websitewebsite7 days
Settings
Conversation history and search
Restrict multiple messages with same textSettings › Email › General SettingswebsiteOn
Powerfront
Email sender blocking and exceptions
Restrict print conversationSettings › Chat › Chat PanewebsiteOff
Settings
Transcripts by email and print
Restrict print conversationSettings › Chat › General SettingswebsiteOff when not configured
Settings
Email and print transcripts for visitors
Restrict print conversationSettings › Chat › General SettingswebsiteOff
Settings
Previous chat history for visitors
Restrict Product Search Range To (days)Settings › General Settings › Adminwebsite7 days
Powerfront
Tracked product search and integrations
Restrict related conversations in email repliesSettings › Email › General SettingswebsiteOn
Powerfront
Email replies and support conversations
Restrict to following Channel(s)Settings › Bots › Virtual Assistant › TaskswebsiteNot set: no channel restriction
Bot Trainer
Virtual Assistant task setup
Restrict to following Team(s)Settings › Bots › Virtual Assistant › TaskswebsiteNot set: no team restriction
Bot Trainer
Virtual Assistant task setup
Restrict transfer to Limited OperatorsSettings › General Settings › AdminwebsiteOff
Powerfront
Transferring conversations
Restrict transfer to Limited OperatorsSettings › Voice › General SettingswebsiteOff
Settings
Telephone call transfers
Restrict transfer to Winding Down OperatorsSettings › General Settings › AdminwebsiteOff
Powerfront
Transferring conversations
Restrict transfer to Winding Down OperatorsSettings › Voice › General SettingswebsiteOff
Settings
Telephone call transfers
Restricted AvailabilitySettings › ChannelchannelOff
Not specified
Departments
Result ProcessorSettings › AI › FunctionswebsiteNone
SettingsDeveloper
AI integrations and automation tools
Result ProcessorSettings › AI › FunctionswebsiteNone
SettingsDeveloper
AI result processor templates
Result ProcessorSettings › AI › Functions › Result ProcessorwebsiteNone
SettingsDeveloper
Knowledge Base connections for AI
Result Schema (JSON)Settings › AI › FunctionswebsiteNot set: no structured result schema is required
SettingsDeveloper
Specialist sub-agents for AI tasks
ResultsSettings › AI › Functionswebsite5
SettingsDeveloper
Knowledge Base connections for AI
RetentionSettings › General Settings › PCI Payment FormwebsiteNot set
Powerfront
PCI Payment Form provider setup
Retention TypeSettings › General Settings › AdminwebsiteRolling Retention
Powerfront
Personal data retention and automatic deletion
Return to Operator LabelSettings › Bots › Virtual Assistant › SettingswebsiteNot set: web chat uses Ask Operator a Question in the visitor's language
Bot Trainer
Virtual Assistant task validation and retries
Revenue This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Revenue This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Revenue TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Rich Content modulesSettings › AI › FeatureswebsiteNot set: all published modules are available
SettingsDeveloper
Rich content in AI replies
Right Column Default TabSettings › Chat › General SettingswebsiteConversations
Settings
Current Chat workspace and panels
Ringing MusicSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set: standard music is used
Settings
Telephone music and greetings
Routing RulesSettings › AI › ConnectionswebsiteBlock for the catchall route
Powerfront
AI guardrail routing and fallback actions
RulesSettings › AI › FeatureswebsiteNot set: missing instructions cause hand-off to the queue
SettingsDeveloper
Voice Autopilot connection setup
Run Custom ScriptSettings › Events › Visitor EventswebsiteNot set: no custom action runs
SettingsManager
Visitor event updates to customer context
SaleSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
Sales Attribution (days)Settings › General Settings › Websitewebsite30 days
Settings
Website and regional settings
Sales Attribution (days)Settings › General Settings › Websitewebsite30 days
Settings
Sales attribution to conversations and operators
Sales Attribution (days)Settings › General Settings › Websitewebsite30 days
Settings
Proactive chat control group sales comparison
Sales Attribution (days)Settings › General Settings › Websitewebsite30 days
Settings
Proactive chat control group settings
Sales Attribution (days)Settings › General Settings › Websitewebsite30 days
Settings
Sales attribution and conversion reports
Sales Attribution Window (Hours)Settings › AI › Featureswebsite2 hours in the new-feature form; website attribution period if zero or omitted
SettingsDeveloper
AI resolution and first-contact metrics
Sales TargetSettings › Account › Operators › SettingsoperatorNot set
SettingsManager
Operator settings
Sales TargetSettings › Account › Operator Templates › SettingswebsiteNot set
Powerfront
Operator templates
Sales TargetSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Sales This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Sales This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Sales TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Sales TodaySettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Sales Value TodaySettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Salesforce Account Record TypeSettings › General Settings › SubsitessubsiteNot set
Powerfront
Subsites
Salesforce Case Record TypeSettings › General Settings › SubsitessubsiteNot set
Powerfront
Subsites
Salesforce Client Credentials FlowSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce connection and operator setup
Salesforce ConnectionSettings › AI › AccountswebsiteNot set: a connection must be selected before execution
Powerfront
Salesforce Models API connection
Salesforce Enable Omni ChannelSettings › ChannelchannelOff
Not specified
Departments
Salesforce Enable Omni ChannelSettings › ChannelchannelOff
Not specified
Operator availability status
Salesforce IdentitySettings › AI › AccountswebsiteContext User in new account forms; when not saved, Configured User for the website integration or the dedicated connection's identity policy, which defaults to App Credentials
Powerfront
Salesforce Models API connection
Salesforce JWT Bearer Token FlowSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce connection and operator setup
Salesforce Limited StatusesSettings › ChannelchannelNot set
Not specified
Departments
Salesforce REST APISettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce connection and operator setup
Salesforce StatusesSettings › ChannelchannelNot set
Not specified
Departments
SAML SSO URLSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with SAML 2.0
SATSettings › General Settings › Integrations › Business HourschannelNot set on an unconfigured account; unselected in a new account editor
Powerfront
Business hours and scheduling
SATSettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
Save Captions as Real-Time TranscriptSettings › General Settings › Video ChatwebsiteOff
Powerfront
Browser call recording and live captions
Save Survey to SalesforceSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce cases and conversation links
Schedule Appointments LinkSettings › Chat › Chat LinkswebsiteOff
Settings
Chat links
ScopeSettings › AI › FeatureswebsiteAuto
SettingsDeveloper
Persistent AI memory connections
ScopesSettings › Account › Single Sign-Onwebsiteopenid, email, profile
Powerfront
Single sign-on with OAuth 2.0
Score TypeAI EvaluatorswebsiteNumeric (0-1)
Not specified
AI response quality evaluators
ScoresSettings › Events › Visitor EventswebsiteNot set: no score changes
SettingsManager
Visitor event updates to customer context
Scoring Prompt OverrideSettings › AI › FeatureswebsiteNot set; uses the service default
SettingsDeveloper
AI instructions and templates
Scoring Prompt OverrideSettings › AI › FeatureswebsiteNot set: uses the default scoring instructions
SettingsDeveloper
AI conversation quality scoring
Second retry (min)Settings › Email › General Settingswebsite10 minutes
Powerfront
Email send cancellation and delivery failures
Secondary TextSettings › Chat › Themes › General › StylingwebsiteWhite (#ffffff) in a new theme
Settings
Visitor chat themes and branding
SecondsSettings › Chat › Themes › Warning MessagewebsiteNot set
Settings
Starting, ending and expiring chats
SecondsSettings › Chat › Themes › Expiry MessagewebsiteNot set
Settings
Starting, ending and expiring chats
SecondsSettings › Chat › Themes › Queue Message 1websiteNot set
Settings
Chat queue
SecondsSettings › Chat › Themes › Queue Message 2websiteNot set
Settings
Chat queue
SecondsSettings › Chat › Themes › Queue Message 3websiteNot set
Settings
Chat queue
SecondsSettings › Chat › Themes › Queued Chat WarningwebsiteNot set
Settings
Chat queue
SecondsSettings › Chat › Themes › General › Messageswebsite25 seconds when no warning duration is supplied
Settings
Visitor chat status and waiting
SecretSettings › General Settings › PCI Payment FormwebsiteNot set
Powerfront
PCI Payment Form provider setup
Security FiltersSettings › General Settings › Co-BrowsewebsiteNot set
Powerfront
Co-Browse privacy and security filters
Security TokenSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
Security TokenSettings › General Settings › ZendeskwebsiteNot set
Powerfront
Zendesk connection and operator setup
SegmentSettings › General Settings › PCI Payment FormwebsiteNot set
Powerfront
PCI Payment Form provider setup
Select BotSettings › Chat › DepartmentsdepartmentNot set
Settings
Departments
Select ContextSettings › Chat › DepartmentsdepartmentNot set
Settings
Departments
Select Department TextSettings › Chat › Pre-Chat SurveywebsiteNew surveys use: To help us better assist you, which department do you require assistance from? No custom prompt is supplied if absent from a saved survey.
Settings
Department selection before chat
Select Local CountriesSettings › Floor › Floor SettingswebsiteNot set
SettingsManagerChatTop Stats
Floor avatar indicators
Select Local CountriesSettings › Floor › Floor SettingswebsiteNot set: no additional local countries; the website country still applies
SettingsManagerChatTop Stats
Visitor location
Send API Key as Bearer token on webhook callsSettings › AI › FunctionswebsiteOn
SettingsDeveloper
AI integrations and automation tools
Send Email Notification toSettings › General Settings › Business FeedwebsiteNot set
Powerfront
Tags and conversation data
Send Survey Within PlatformSettings › General Settings › Integrations › Post Chat SurveychannelOff
Powerfront
Post-chat surveys in messaging channels
Send Ticket Reminder on Pending Status afterSettings › Email › AutomationwebsiteNot set; no reminder when absent
Powerfront
Email ticket handling and statuses
Sender BlocklistSettings › Email › Email AccountschannelNot set: no addresses blocked by this account list
Powerfront
Email sender blocking and exceptions
Sentiment InstructionsSettings › AI › FeatureswebsiteNot set: service sentiment guidance applies unless another instruction source is configured
SettingsDeveloper
AI conversation summaries
Sentiment RulesSettings › AI › Features › Conversation SummarywebsiteNot set
SettingsDeveloper
Sentiment and emotion
Service SIDSettings › Voice › Voice Numbers › Number SetupchannelNot set
Settings
Telephone transcription
Set as DefaultSettings › Chat › ThemeswebsiteNot set: no default theme selected
Settings
Visitor chat themes and branding
Set Chat PrioritySettings › Events › Visitor EventswebsiteNot set: no priority change; Low is initially selected when the action is added
SettingsManager
Visitor event updates to customer context
Set Chat SettingsSettings › Events › Visitor EventswebsiteNot set: no chat configuration change
SettingsManager
Visitor event updates to customer context
Set Default WebsiteSettings › Account › OperatorsoperatorNot set
SettingsManager
Operator accounts
Set Default WebsiteSettings › Account › OperatorsoperatorCurrent website selected when creating an operator
SettingsManager
Website, channel and subsite access
Set Scheduling ThemeSettings › Events › Visitor EventswebsiteNot set: no scheduling theme change
SettingsManager
Visitor event updates to customer context
Settings › TeamsSettings › Account › Operator Templates › TeamswebsiteNot set
Powerfront
Operator templates
Settings › TeamsSettings › Chat › Chat LinkswebsiteAny
Settings
Chat links
Settings › TeamsSettings › Events › Visitor EventswebsiteNot set: no event-specific team restriction
SettingsManager
Proactive chat invitations
Settings › TeamsSettings › Events › Visitor EventswebsiteNot set: with no operators or teams selected, Notify Operators targets available operators
SettingsManager
Visitor event alerts for operators
Setup Translation ExamplesSettings › AI › Features › Chat TranslatewebsiteNot set
SettingsDeveloper
Conversation translation
SF Auto Match Visitor ToSettings › General Settings › Integrations › Account SetupchannelSalesforce record ID
Powerfront
WhatsApp channel setup
Shared CooldownSettings › Events › Visitor EventswebsiteNot set: uses this event's own cooldown history
SettingsManager
Visitor event rules and actions
Shopify sign-in integrationSettings › Commerce › Commerce Providers › Customer and order accesswebsiteOnline store app proxy for a new configuration
SettingsDeveloper
Customer and order access
Short Tool PrefixSettings › AI › ConnectionswebsiteNot set
Powerfront
MCP tool connections for AI
ShowSettings › Chat › Themes › Chat Tabs › Settingswebsite20 pixels when no amount is supplied
Settings
Chat tabs for visitors
Show 3D AvatarsSettings › Account › Operators › SettingsoperatorOff for a new operator; On for an existing operator when never saved
SettingsManager
Operator settings
Show 3D AvatarsSettings › Account › Operator Templates › SettingswebsiteOff for a new template
Powerfront
Operator templates
Show 3D AvatarsSettings › Account › My Account › More SettingsoperatorOn
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Floor rendering and animation performance
Show 3D AvatarsSettings › Account › My Account › More SettingsoperatorOn
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
My Look operator avatar choices
Show 3D AvatarsSettings › Account › My Account › More SettingsoperatorOn
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Avatar animation and reaction settings
Show 3D Avatars to OperatorsSettings › General Settings › AdminwebsiteAlways
Powerfront
Avatar animation and reaction settings
Show Abandoned CartsSettings › Floor › Floor SettingswebsiteUnknown
SettingsManagerChatTop Stats
Operator notifications and alerts
Show action labelsSettings › Commerce › Product CardswebsiteOff
Settings
Product card configuration and shopping actions
Show AI Thinking StateSettings › AI › FeatureswebsiteOn
SettingsDeveloper
Autopilot for live chat
Show AI Thinking StateSettings › AI › FeatureswebsiteOn
SettingsDeveloper
Ask AI beside a visitor conversation
Show AI Thinking StateSettings › AI › FeatureswebsiteOn
SettingsDeveloper
Ask AI agents in Team Chat
Show AI Thinking StateSettings › Chat › ThemeswebsiteOn
Settings
Streaming AI replies for visitors
Show AvatarsSettings › Chat › ThemeswebsiteOff in the theme editor
Settings
Chat avatars and visitor reactions
Show Carousel NavigationSettings › Chat › Themes › Rich Content › SettingswebsiteOn in the list editor
Settings
Rich content in visitor chat
Show Chat Pane Header as TabSettings › Chat › Themes › Chat Tabs › SettingswebsiteNot set: no device or availability state selected
Settings
Chat tabs for visitors
Show chat pane header as tabSettings › Chat › Chat TabwebsiteNot set: no devices selected
Settings
Legacy chat pane settings
Show Chat Preview NotificationsSettings › Floor › Floor SettingsoperatorUnknown
SettingsManagerChatTop Stats
Operator notifications and alerts
Show Chat TabSettings › Chat › Themes › Notifications › StylingwebsiteOff in the notification editor
Settings
Visitor chat notifications
Show Chat TimerSettings › Floor › Floor Settings › LocaloperatorOn unless the website default is changed, until you save a local preference
SettingsManagerChatTop Stats
Floor avatar indicators
Show Chat TimerSettings › Floor › Floor SettingsoperatorOn
SettingsManagerChatTop Stats
Chat tray
Show close button on tabSettings › Chat › Themes › Chat Tabs › SettingswebsiteNot set: no device or availability state selected
Settings
Chat tabs for visitors
Show Company Above VisitorsSettings › Floor › Floor Settings › LocaloperatorOn unless the website default is changed, until you save a local preference
SettingsManagerChatTop Stats
Floor avatar indicators
Show Consecutive Chat Messages SeparatelySettings › Chat › General SettingswebsiteOff
Settings
History and message inspection
Show Consecutive Chat Messages SeparatelySettings › Chat › General SettingswebsiteOff
Settings
Previous chat history for visitors
Show Custom TagsSettings › Floor › Floor Settings › LocaloperatorUnknown
SettingsManagerChatTop Stats
Floor avatar indicators
Show DepartmentSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Department selection before chat
Show Department SelectorSettings › Chat › Chat PanewebsiteOff
Settings
Department selection before chat
Show department selector as dropdownSettings › Chat › Pre-Chat SurveywebsiteOff when not configured
Settings
Department selection before chat
Show descriptionSettings › Commerce › Product CardswebsiteOn
Settings
Product card configuration and shopping actions
Show Desktop NotificationsSettings › Floor › Floor SettingsoperatorOn for visitor replies and Team Chat; inactivity alerts need a saved On preference
SettingsManagerChatTop Stats
Operator notifications and alerts
Show DisclaimerSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Show Email IconSettings › Chat › Chat PanewebsiteOff
Settings
Transcripts by email and print
Show Field LabelsSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Chat accessibility and keyboard navigation
Show Field LabelsSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Show in Team ChatSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Ask AI agents in Team Chat
Show Inside BrandingSettings › Chat › Themes › Admin OptionswebsiteOn for a new theme in the editor
Settings
Visitor chat themes and branding
Show Names Above Visitors and OperatorsSettings › Floor › Floor Settings › LocaloperatorOn unless the website default is changed, until you save a local preference
SettingsManagerChatTop Stats
Floor avatar indicators
Show Notification onSettings › Chat › Themes › Notifications › SettingswebsiteDesktop in a new theme; older themes without a device selection allow Desktop and Tablet when notifications are on
Settings
Mobile chat
Show Notification onSettings › Chat › Themes › Notifications › SettingswebsiteDesktop in the theme editor
Settings
Visitor chat notifications
Show Number Notification OnlySettings › Chat › Themes › Notifications › SettingswebsiteOff in the theme editor
Settings
Visitor chat notifications
Show Operator NameSettings › Chat › ThemeswebsiteOn
Settings
Previous chat history for visitors
Show Opportunity VisitorsSettings › Floor › Floor Settings › LocaloperatorOn unless the website default is changed, until you save a local preference
SettingsManagerChatTop Stats
Floor avatar indicators
Show option headingsSettings › Commerce › Product CardswebsiteOff
Settings
Product card configuration and shopping actions
Show Post Chat Survey in Chat PaneSettings › Chat › General SettingswebsiteOff for older panes; always on for themes
Settings
Post-chat survey for web visitors
Show Post Chat Survey when Visitor ends ChatSettings › Chat › General SettingswebsiteOff when not configured
Settings
Post-chat survey for web visitors
Show Previous Chats when no operator is onlineSettings › Chat › General SettingswebsiteOff
Settings
Previous chat history for visitors
Show Previous Chats withinSettings › Chat › General SettingswebsiteCurrent Conversation
Settings
Email and print transcripts for visitors
Show Previous Chats withinSettings › Chat › General SettingswebsiteCurrent Conversation
Settings
Previous chat history for visitors
Show Print IconSettings › Chat › Chat PanewebsiteOff
Settings
Transcripts by email and print
Show promotional badgesSettings › Commerce › Product CardswebsiteOff
Settings
Product card configuration and shopping actions
Show ratingsSettings › Commerce › Product CardswebsiteOff
Settings
Product card configuration and shopping actions
Show Referrer LogosSettings › Floor › Floor Settings › LocaloperatorOn unless the website default is changed, until you save a local preference
SettingsManagerChatTop Stats
Floor avatar indicators
Show Referrer LogosSettings › Floor › Floor SettingsoperatorNot set: inherits the website floor setting, which defaults to On
SettingsManagerChatTop Stats
Visitor referrers and campaigns
Show Search Engine BotsSettings › Floor › Floor Settings › LocaloperatorOn unless the website default is changed, until you save a local preference
SettingsManagerChatTop Stats
Floor avatar indicators
Show service level target count downSettings › Chat › General SettingswebsiteOff
Settings
Chat tray
Show Stats BarSettings › Floor › Floor SettingsoperatorOn, subject to Stats Bar access
SettingsManagerChatTop Stats
Stats Bar and My Stats
Show Survey Results to OperatorsSettings › Chat › General SettingswebsiteOff
Settings
Post-chat survey for web visitors
Show Thinking?Settings › AI › FeatureswebsiteOff
SettingsDeveloper
AI product suggestion settings
Show TimestampsSettings › Chat › ThemeswebsiteOn
Settings
Previous chat history for visitors
Show Total ViewersSettings › Live Shows › Accounts › Default Show SettingswebsiteOff
Powerfront
Live show broadcasting
Show train the bot optionsSettings › General Settings › SentimentwebsiteOff
Powerfront
Sentiment and emotion
Show train the bot optionsSettings › General Settings › SentimentwebsiteOff
Powerfront
Business Feed message highlights
Show Unread Message CountSettings › Chat › Themes › Notifications › StylingwebsiteOn in the theme editor
Settings
Visitor chat notifications
Show User NotificationsSettings › Floor › Floor SettingsoperatorOn
SettingsManagerChatTop Stats
Operator notifications and alerts
Show User Update bubblesSettings › Floor › Floor SettingsoperatorOn
SettingsManagerChatTop Stats
Operator notifications and alerts
Show Video Quality Survey to OperatorSettings › General Settings › Video Chat › OperatorwebsiteOff
Powerfront
Browser call connection and quality
Show Visitor AvatarSettings › Chat › ThemeswebsiteOn in new themes; Off if absent from an existing theme
Settings
Chat avatars and visitor reactions
Show Visitor Response TimerSettings › Floor › Floor Settings › LocaloperatorOn in the floor when unset; the editor shows Off when no value is saved
SettingsManagerChatTop Stats
Floor avatar indicators
Show Visitor Response TimerSettings › Floor › Floor SettingsoperatorOn in the console; Off in the editor when no preference is saved
SettingsManagerChatTop Stats
Chat tray
Show visitor typing textSettings › Chat › General SettingswebsiteOff
Settings
Typing indicators and typing preview
Show warning if still typingSettings › Chat › General SettingswebsiteOff
Settings
Typing indicators and typing preview
Show welcome message as chatSettings › Chat › Chat PanewebsiteOn
Settings
Legacy chat pane settings
Side OffsetSettings › Chat › Themes › Chat Pane › Stylingwebsite0 pixels when not set
Settings
Visitor chat pane
SignatureSettings › Account › Operators › SettingsoperatorNot set
SettingsManager
Operator settings
SignatureSettings › Account › Operator Templates › SettingswebsiteNot set
Powerfront
Operator templates
Single Sign-OnSettings › Account › OperatorsoperatorOff
SettingsManager
Operator accounts
Single Sign-OnSettings › Account › Operator TemplateswebsiteOff
Powerfront
Operator templates
Single Sign-OnSettings › Account › OperatorsoperatorOff
SettingsManager
Single sign-on with SAML 2.0
Single Sign-OnSettings › Account › OperatorsoperatorOff
SettingsManager
Single sign-on with OAuth 2.0
Site LogoSettings › Chat › Chat PanewebsiteNot set: no chat pane logo selected
Settings
Image and font libraries
Site Name TextSettings › Floor › Floor SettingswebsiteNot set
SettingsManagerChatTop Stats
Floor scenes and industry settings
SkillsSettings › Account › OperatorsoperatorNot set
SettingsManager
Website, channel and subsite access
SkillsSettings › Account › Operator Templates › WebsiteswebsiteNot set
Powerfront
Operator templates
SkillsSettings › AI › FeatureswebsiteNot set: no skills assigned to the feature
SettingsDeveloper
Reusable AI skills and instructions
Skills to AddSettings › Account › Omnichannel StatuseswebsiteNot set
Settings
Operator availability status
Skills to RemoveSettings › Account › Omnichannel StatuseswebsiteNot set
Settings
Operator availability status
Skip Step LabelSettings › Bots › Virtual Assistant › TaskswebsiteNot set: uses the standard Skip or Skip this Info label unless the step supplies its own label
Bot Trainer
Virtual Assistant task setup
SMS OnlySettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
SMS number and channel setup
Social This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Social This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Social TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Social/TextSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Soft reduction limitSettings › AI › Accounts › Advanced context settingswebsiteNot set; 80% of the effective input limit
Powerfront
Context Compiler for AI conversations
Soft reduction limitSettings › AI › Accounts › Advanced context settingswebsite80% of the effective token limit
Powerfront
AI accounts and shared defaults
Sound FileSettings › Account › Setup SoundsoperatorDefault
SettingsManagerChat
Operator notification sounds
Spoken Language(s)Settings › Account › OperatorsoperatorNot set
SettingsManager
Conversation translation
SSO TypeSettings › Account › Single Sign-OnwebsiteSAML 2.0
Powerfront
Single sign-on with SAML 2.0
SSO TypeSettings › Account › Single Sign-OnwebsiteSAML 2.0
Powerfront
Single sign-on with OAuth 2.0
St Patrick's DaySettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
StartSettings › AI › Result Processors › Variableswebsite0
SettingsDeveloper
AI result processor templates
Start A CallSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Start Chat AutomaticallySettings › Chat › Chat LinkswebsiteOff for new links; On for existing operator links with no saved choice
Settings
Chat links
Start Chat Button LabelSettings › Chat › Pre-Chat SurveywebsiteStart Chat in English; translated for other languages
Settings
Pre-chat survey for visitors
Start compaction atSettings › AI › Accounts › Advanced context settingswebsiteNot set; 60% of the effective input limit
Powerfront
Context Compiler for AI conversations
Start compaction atSettings › AI › Accounts › Advanced context settingswebsite60% of the effective token limit
Powerfront
AI accounts and shared defaults
Start TaskSettings › Events › Visitor EventswebsiteNot set: no task is started
SettingsManager
Visitor event updates to customer context
Start Task (No Operator Available)Settings › General Settings › Integrations › Virtual AssistantchannelNot set: no account task starts automatically when no operator is available
Powerfront
Virtual Assistant tasks in messaging channels
Start Task (No Operator Available)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set: no task starts automatically when no operator is available
Powerfront
SMS number and channel setup
Start Task (Operator Available)Settings › General Settings › Integrations › Virtual AssistantchannelNot set: no account task starts automatically when an operator is available
Powerfront
Virtual Assistant tasks in messaging channels
Start Task (Operator Available)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set: no task starts automatically when an operator is available
Powerfront
SMS number and channel setup
Start Video CallSettings › Chat › Chat LinkswebsiteUnknown
Settings
Chat links
Start with Back CameraSettings › General Settings › Video Chat › OperatorwebsiteOff
Powerfront
Browser call controls and device settings
StickySettings › Events › Visitor EventswebsiteOff
SettingsManager
Visitor popup event setup
Stop rendering during chatSettings › General Settings › AdminwebsiteOff
Powerfront
Floor rendering and animation performance
Storefront URLSettings › Commerce › Commerce Providers › Customer and order accesswebsiteProvider's storefront address in the editor when available; otherwise not set
SettingsDeveloper
Customer and order access
StyleSettings › Events › Visitor EventswebsiteText
SettingsManager
Visitor popup event setup
SubjectSettings › Scheduling › Reminder TemplatessubsiteBuilt-in appointment reminder subject, including the operator's name
SettingsScheduling
Business hours and scheduling
SubjectSettings › Chat › Offline MessageswebsiteOff
Settings
Offline messages
SubjectSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline messages
SubjectSettings › Chat › Themes › Offline Pane › SettingswebsiteOff
Settings
Offline help for visitors
Subject Field TypeSettings › Chat › Themes › Offline Pane › SettingswebsiteText Field
Settings
Offline messages
Subject Field TypeSettings › Chat › Themes › Offline Pane › SettingswebsiteText Field when not configured
Settings
Offline help for visitors
SubsiteSettings › Email › Email AccountschannelNot set: no subsite assigned
Powerfront
Email account and mailbox setup
Subsite Custom DataSettings › General Settings › AdminwebsiteOff
Powerfront
Subsites
Subsite DefaultSettings › Email › Email AccountssubsiteOff
Powerfront
Email account and mailbox setup
Subsite Transfer LevelSettings › General Settings › AdminwebsiteOther Subsites
Powerfront
Transferring conversations
SubsitesSettings › Chat › Chat LinkswebsiteAny
Settings
Chat links
Subtotal, shipping and taxSettings › Commerce › Order CardswebsiteOff
Settings
Order card configuration and access
Suggestion StyleSettings › AI › FeatureswebsiteNot set: no additional tone selected
SettingsDeveloper
Copilot reply suggestions
Suggestion StyleSettings › AI › FeatureswebsiteNot set: no additional tone selected
SettingsDeveloper
Fix and Re-Phrase for operator drafts
Summarize after x number of messagesSettings › AI › Featureswebsite10 messages
SettingsDeveloper
AI conversation summaries
Summarize after x number of wordsSettings › AI › Featureswebsite0, no word-count trigger
SettingsDeveloper
AI conversation summaries
Summarize on Chat EndSettings › AI › FeatureswebsiteOn
SettingsDeveloper
AI conversation summaries
Summarize on Chat TransferSettings › AI › FeatureswebsiteOn
SettingsDeveloper
AI conversation summaries
Summary InstructionsSettings › AI › FeatureswebsiteNot set; account or service guidance applies
SettingsDeveloper
AI conversation summaries
SUNSettings › General Settings › Integrations › Business HourschannelNot set on an unconfigured account; unselected in a new account editor
Powerfront
Business hours and scheduling
SUNSettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
SurveySettings › Events › Visitor EventswebsiteFirst survey in description order; no selection if no surveys exist
SettingsManager
Visitor popup event setup
Survey Response Expiry (mins)Settings › General Settings › Integrations › Post Chat Surveychannel60 minutes
Powerfront
Post-chat surveys in messaging channels
Survey Skip KeywordsSettings › General Settings › Integrations › Post Chat SurveychannelSkip when skipping is enabled and no keywords are supplied
Powerfront
Post-chat surveys in messaging channels
SymbolSettings › General Settings › Regional Settingswebsite$ in the editor
Settings
Purchase currencies and conversion
Symbol PositionSettings › General Settings › Regional SettingswebsiteLeft
Settings
Website and regional settings
Synchronize ContactsSettings › General Settings › Integrations › Account SetupchannelOn when first enabling Personal Business App in the editor; otherwise off when not configured
Powerfront
WhatsApp Business App connection
System Warning MessageSettings › General Settings › CensorshipwebsiteNot set
Powerfront
Censorship and abuse warnings
Target AI FeatureSettings › AI › FunctionswebsiteNot set: select a specialist feature before saving
SettingsDeveloper
Specialist sub-agents for AI tasks
TaskSettings › AI › FunctionswebsiteNot set: choose a task for the function to invoke
SettingsDeveloper
Autopilot handover and error handling
TeamSettings › ChannelchannelNot set
Not specified
Departments
Team Chat AlertSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
Team Chat Alert - On Each MessageSettings › Account › Setup SoundsoperatorOff
SettingsManagerChat
Operator notification sounds
Team(s)Settings › Voice › Voice Numbers › AssignmentwebsiteNot set
Settings
Voice queue and call offers
Team/sSettings › General Settings › DispositionwebsiteNot set
Settings
Dispositions
TemplateSettings › AI › Result Processors › TemplatewebsiteNot set
SettingsDeveloper
AI result processor templates
Test for this eventSettings › Events › Visitor EventswebsiteOn Page View
SettingsManager
Visitor event rules and actions
Text (Failure)Settings › Chat › Alternate Click To Call Settings › Connecting FormwebsiteSorry, we could not place your request. Please try later.
Settings
Click to Call callback form
Text (No Autocomplete)Settings › Chat › Alternate Click To Call Settings › Request FormwebsitePlease enter your name and phone number.
Settings
Click to Call callback form
Text (Partial Autocomplete)Settings › Chat › Alternate Click To Call Settings › Request FormwebsitePlease verify your name and phone number.
Settings
Click to Call callback form
Text (Success)Settings › Chat › Alternate Click To Call Settings › Connecting FormwebsiteThanks, please stand by. An expert will be calling you soon.
Settings
Click to Call callback form
Text Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Text Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Text Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Text Opt InSettings › Live Shows › Accounts › Join FormwebsiteOff
Powerfront
Live show RSVP, reminders and follow-up
Text Opt InSettings › Chat › Pre-Chat Survey › Default FieldswebsiteOff
Settings
Visitor tracking consent and communication opt-ins
Text Opt-In MappingSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Contact opt-in and blocking
Third retry (min)Settings › Email › General Settingswebsite15 minutes
Powerfront
Email send cancellation and delivery failures
This field contains PIISettings › General Settings › Data FieldswebsiteOff for new custom fields
Settings
Customer identity and conversation visibility permissions
Thousands SeparatorSettings › General Settings › Regional SettingswebsiteComma (,)
Settings
Website and regional settings
Thousands SeparatorSettings › General Settings › Regional Settingswebsite, in the editor
Settings
Purchase currencies and conversion
THUSettings › General Settings › Integrations › Business HourschannelNot set on an unconfigured account; selected in a new account editor
Powerfront
Business hours and scheduling
THUSettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
Time Available (Total)Settings › General Settings › My StatswebsiteOn
Powerfront
Stats Bar and My Stats
Time FormatSettings › General Settings › Regional Settingswebsite12h
Settings
Website and regional settings
Time Lock (mins)Settings › General Settings › Traffic Optimizerwebsite0 minutes; no time lock
Powerfront
Traffic Optimizer for visitor tracking
Time Online (Total)Settings › General Settings › My StatswebsiteOn
Powerfront
Stats Bar and My Stats
Time ZoneSettings › General Settings › Regional SettingswebsiteNot set: uses the hosting environment timezone
Settings
Website and regional settings
Time ZoneSettings › Account › My AccountoperatorWebsite timezone
DeveloperCo-BrowseManagerSettingsChatVideo ChatLive ShowsStatsMonitorTop StatsAuditBot TrainerReportsReports DashboardStore AppVideo Feed
Operator settings
Time ZoneSettings › General Settings › Regional SettingswebsiteNot set: uses the hosting environment timezone
Settings
Business hours and scheduling
Time ZoneSettings › General Settings › Regional SettingswebsiteNot set: uses the hosting system's local time zone
Settings
Visitor event and bot schedules
Timeout (seconds)Settings › AI › Functionswebsite45 seconds
SettingsDeveloper
Specialist sub-agents for AI tasks
TimezoneSettings › Account › Operators › SettingsoperatorWebsite timezone
SettingsManager
Operator settings
TimezoneSettings › Account › Operator Templates › SettingswebsiteWebsite timezone
Powerfront
Operator templates
TimezoneSettings › Account › Operator TemplateswebsiteWebsite timezone
Powerfront
Operator templates
TimezoneSettings › Account › Appointment ScheduleoperatorOperator timezone, or website timezone when no personal timezone is set
Scheduling
Business hours and scheduling
TimezoneSettings › Voice › Voice Numbers › Business HourswebsiteOperator's timezone, or website timezone
Settings
Telephone business hours and fallback handling
TitleSettings › Chat › Alternate Click To Call Settings › Request FormwebsiteHAVE US CALL YOU BACK
Settings
Click to Call callback form
TitleSettings › Chat › Alternate Click To Call Settings › Connecting FormwebsiteCONNECTING YOU
Settings
Click to Call callback form
ToSettings › General Settings › Integrations › Business Hourschannel23:59 in a new account editor; not set on an unconfigured account
Powerfront
Business hours and scheduling
ToSettings › Text/SMS › Text/SMS Phone NumberschannelNot set
Powerfront
Business hours and scheduling
ToSettings › Account › Appointment ScheduleoperatorNot set
Scheduling
Business hours and scheduling
ToSettings › Account › SkillsetswebsiteNot set
SettingsEdit Operator Skills
Skillsets and skills-based routing
ToSettings › Events › Visitor EventswebsiteNot set: no ending date or time restriction
SettingsManager
Visitor event and bot schedules
To DateSettings › Account › Appointment ScheduleoperatorNot set
Scheduling
Business hours and scheduling
Token EndpointSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with OAuth 2.0
Too Early Background ImageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Too Early Image Overlay OpacitySettings › Scheduling › Form Customizationswebsite0.7
SettingsScheduling
Business hours and scheduling
Too Early MessageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Too Late Background ImageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Too Late Image Overlay OpacitySettings › Scheduling › Form Customizationswebsite0.7
SettingsScheduling
Business hours and scheduling
Too Late MessageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Tool ConnectionSettings › AI › FunctionswebsiteNot set
SettingsDeveloper
MCP tool connections for AI
Top CountriesSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Top OperatorSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
TracingSettings › AI › FeatureswebsiteNone
SettingsDeveloper
AI execution tracing with Langfuse
Transcription LanguageSettings › AI › FeatureswebsiteAuto Detect
SettingsDeveloper
Voice Autopilot call handling
Transcription LanguageSettings › AI › FeatureswebsiteAuto Detect
SettingsDeveloper
Voice Autopilot connection setup
Transcription ModelSettings › AI › Featureswebsitegpt-4o-transcribe
SettingsDeveloper
Voice Autopilot call handling
Transcription ModelSettings › AI › Featureswebsitegpt-4o-transcribe
SettingsDeveloper
Voice Autopilot connection setup
Transcription PromptSettings › AI › FeatureswebsiteNot set: no extra transcription guidance
SettingsDeveloper
Voice Autopilot call handling
Transcription PromptSettings › AI › FeatureswebsiteNot set: no additional transcription guidance
SettingsDeveloper
Voice Autopilot connection setup
Transfer to Operator LabelSettings › Bots › Virtual Assistant › SettingswebsiteNot set: uses Talk to Human in the visitor's language
Bot Trainer
Virtual Assistant task validation and retries
Translate Feature for Autopilot transcript languageSettings › AI › FeatureswebsiteNot set: choose a translation feature when enabling transcript translation
SettingsDeveloper
Autopilot for live chat
Translate InstructionsSettings › AI › FeatureswebsiteNot set; uses service guidance
SettingsDeveloper
Chat Translate and language detection
Translate RulesSettings › AI › Features › Chat TranslatewebsiteNot set
SettingsDeveloper
Conversation translation
Translate transcripts to Autopilot languageSettings › AI › FeatureswebsiteOff
SettingsDeveloper
Autopilot for live chat
Translate with HistorySettings › AI › FeatureswebsiteOff
SettingsDeveloper
Chat Translate and language detection
Translate with HistorySettings › AI › Features › Chat TranslatewebsiteOff
SettingsDeveloper
Conversation translation
Transparent Chat PaneSettings › Chat › ThemeswebsiteOff in the theme editor
Settings
Chat avatars and visitor reactions
TransportSettings › AI › ConnectionswebsiteAuto
Powerfront
MCP tool connections for AI
Trending NowSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Trigger Pre-Chat Survey/TaskSettings › Chat › Chat LinkswebsiteOff
Settings
Chat links
Trigger Prechat SurveySettings › Events › Visitor EventswebsiteOff
SettingsManager
Proactive chat invitations
Trigger Prechat TaskSettings › Events › Visitor EventswebsiteOff
SettingsManager
Proactive chat invitations
Trigger TaskSettings › Events › Visitor EventswebsiteOff
SettingsManager
Visitor popup event setup
TTLSettings › AI › Featureswebsite300 seconds (5 minutes)
SettingsDeveloper
AI instructions and templates
TTLSettings › AI › Skillswebsite300 seconds
SettingsDeveloper
Reusable AI skills and instructions
TTLSettings › AI › Featureswebsite300 seconds (5 minutes)
SettingsDeveloper
External AI prompts and versions
TUESettings › General Settings › Integrations › Business HourschannelNot set on an unconfigured account; selected in a new account editor
Powerfront
Business hours and scheduling
TUESettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
Turn ON/OFF Flash Notifications for CustomersSettings › Chat › General SettingswebsiteOn when not configured
Settings
Visitor chat notifications
Twitter Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Twitter Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Twitter Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
TypeSettings › TeamsteamTeam in the editor
Not specified
Teams
TypeSettings › AI › FeatureswebsiteNot set: choose the AI job when creating the feature
SettingsDeveloper
AI feature settings and change history
TypeSettings › AI › Functions › API CallwebsiteJSON
SettingsDeveloper
AI integrations and automation tools
TypeSettings › AI › Result Processors › VariableswebsiteStatic
SettingsDeveloper
AI result processor templates
TypeSettings › Events › Visitor EventswebsiteNot set: choose an event type before saving
SettingsManager
Visitor event rules and actions
TypeSettings › Bots › Virtual Assistant › TaskswebsiteChat
Bot Trainer
Virtual Assistant task setup
TypeSettings › Account › Operators › VoiceoperatorWeb Browser
SettingsManager
Operator telephone audio setup
Unanswered chat to be transferred back to queue after (mins)Settings › Chat › Chat Panewebsite0, disabled
Settings
Service levels and response timers
Unassigned Chat ExpiredSettings › Chat › General SettingswebsiteNot set
Settings
Starting, ending and expiring chats
Unavailable ScheduleSettings › Scheduling › Team SettingsteamNot set
SettingsScheduling
Teams
Unavailable ScheduleSettings › Account › Appointment ScheduleoperatorNot set
Scheduling
Business hours and scheduling
Unavailable ScheduleSettings › Scheduling › General SettingswebsiteNot set
SettingsScheduling
Business hours and scheduling
Unavailable ScheduleSettings › Scheduling › Team SettingsteamNot set
SettingsScheduling
Business hours and scheduling
Unavailable valuesSettings › Commerce › Product CardswebsiteShow with strikethrough
Settings
Product card configuration and shopping actions
Unsuccessful Video CallSettings › General Settings › DispositionwebsiteOff
Settings
Dispositions
UrlSettings › General Settings › ZendeskwebsiteNot set
Powerfront
Zendesk connection and operator setup
Use actual score for NPS surveySettings › General Settings › AdminwebsiteOff
Powerfront
Customer survey and NPS reports
Use Alternative Outbound CredentialsSettings › Email › Email AccountschannelOff
Powerfront
Email account and mailbox setup
Use Auto VIPSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Floor avatar indicators
Use CC Masking ExclusionsSettings › General Settings › WebsitewebsiteOff
Settings
Redacting and permanently deleting conversation data
Use CC Masking ExclusionsSettings › General Settings › AdminwebsiteOff
Powerfront
Credit card masking
Use Close Icon for MinimizeSettings › Chat › Themes › IconswebsiteOff
Settings
Visitor chat pane
Use custom Meta AppSettings › General Settings › Integrations › Account SetupchannelOff for a new Meta Cloud account
Powerfront
WhatsApp channel setup
Use custom Meta AppSettings › General Settings › Integrations › Account SetupchannelOff for a new account
Powerfront
Facebook Messenger channel setup
Use custom Meta AppSettings › General Settings › IntegrationschannelOff
Powerfront
Instagram messages and story replies
Use forSettings › Commerce › Commerce ProviderswebsiteSupported operations except Customer search and Order search
SettingsDeveloper
Commerce provider setup and selection
Use Inside scoresSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Floor avatar indicators
Use INSIDE Social Conversation ObjectSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce conversation records and transcripts
Use INSIDE Video Conversation ObjectSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce conversation records and transcripts
Use Message NotificationsSettings › Chat › Themes › Notifications › SettingswebsiteOn in the theme editor
Settings
Visitor chat notifications
Use Operator's Email AliasSettings › Email › General SettingswebsiteOff
Powerfront
Email replies and support conversations
Use Original Message-ID in RepliesSettings › Email › Email AccountschannelOff
Powerfront
Email account and mailbox setup
Use PCI DSS for CC maskingSettings › General Settings › WebsitewebsiteOff
Settings
Redacting and permanently deleting conversation data
Use PCI DSS for CC maskingSettings › General Settings › AdminwebsiteOff
Powerfront
Credit card masking
Use Person AccountsSettings › General Settings › SalesforcewebsiteOff
Powerfront
Salesforce contacts
Use SSLSettings › Email › Email AccountschannelOff
Powerfront
Email account and mailbox setup
Use Third Party PlatformSettings › General Settings › IntegrationschannelOff
Powerfront
WeChat messaging channel setup
User Info URLSettings › Account › Single Sign-OnwebsiteNot set
Powerfront
Single sign-on with OAuth 2.0
UsernameSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Salesforce connection and operator setup
UsernameSettings › General Settings › ZendeskwebsiteNot set
Powerfront
Zendesk connection and operator setup
VAD ModeSettings › AI › FeatureswebsiteAutomatic (OpenAI Server VAD)
SettingsDeveloper
Voice Autopilot call handling
VAD ModeSettings › AI › FeatureswebsiteAutomatic (OpenAI Server VAD)
SettingsDeveloper
Voice Autopilot turn detection and interruptions
Valentine's DaySettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes
Validate Appointment TimeSettings › Scheduling › Form Customizationswebsite15 minutes in a new theme
SettingsScheduling
Business hours and scheduling
Validate Appointment TimeSettings › Scheduling › Form Customizationswebsite15 minutes
SettingsScheduling
Chat links for visitors
Validate URL(s)Settings › AI › FeatureswebsiteOff
SettingsDeveloper
Autopilot for live chat
Validate URL(s)Settings › AI › FeatureswebsiteOff
SettingsDeveloper
Copilot reply suggestions
Validate URL(s)Settings › AI › FeatureswebsiteOff
SettingsDeveloper
Fix and Re-Phrase for operator drafts
Validate URL(s)Settings › AI › FeatureswebsiteOff
SettingsDeveloper
Email Autopilot for tickets
Validation Error MessageSettings › General Settings › Integrations › Post Chat SurveychannelSorry, we couldn't validate your input, please try again.
Powerfront
Post-chat surveys in messaging channels
ValueSettings › AI › Result Processors › VariableswebsiteNot set
SettingsDeveloper
AI result processor templates
VerbositySettings › AI › AccountswebsiteNot set: the model service decides
Powerfront
OpenAI API connection options
Verify access usingSettings › Commerce › Commerce Providers › Customer and order accesswebsiteOrder details in the editor; access remains off until enabled
SettingsDeveloper
Customer and order access
VersionSettings › AI › FeatureswebsiteLatest: no pinned version
SettingsDeveloper
AI instructions and templates
VersionSettings › AI › FeatureswebsiteLatest
SettingsDeveloper
External AI prompts and versions
VersionSettings › AI › ConnectionswebsiteDRAFT
Powerfront
AI guardrail policy connections
Vertical OffsetSettings › Chat › Themes › Chat Pane › Stylingwebsite0 pixels when not set
Settings
Visitor chat pane
Viber Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Viber Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Viber Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Video ChatSettings › Chat › Chat Links › Visitor or OperatorwebsiteUnknown
Settings
Chat links
Video Feed Sales Attribution (days)Settings › General Settings › Video Feedwebsite7 days
Powerfront
Voice, video and live show reports
Video Feed Sales Attribution (days)Settings › General Settings › Video Feedwebsite7 days
Powerfront
Video Feed for visitors
Video Feed Watched Count for Dynamic Floor AlertSettings › General Settings › Video Feedwebsite3 videos
Powerfront
Video Feed for visitors
Video Feed Watched Within Hours for Dynamic Floor AlertSettings › General Settings › Video Feedwebsite24 hours
Powerfront
Video Feed for visitors
Video ResolutionSettings › General Settings › Video Chat › RecordingwebsiteHD (1280×720)
Powerfront
Browser call recording and live captions
View Account ConfigSettings › General Settings › Salesforce › Form ConfigurationwebsiteSupplied view showing Name, Email and Phone
Powerfront
CRM form field configuration
View CaseSettings › General Settings › Dynamics 365 › Form ConfigurationwebsiteSupplied view showing Title, Contact, Owner, Description, Created at, Modified at, Status Reason, State and Priority
Powerfront
CRM form field configuration
View Case ConfigSettings › General Settings › SalesforcewebsiteBuilt-in view: Subject, Contact, Owner, Description, Created at, Closed at, Reason and Priority
Powerfront
Salesforce cases and conversation links
View Case ConfigSettings › General Settings › Salesforce › Form ConfigurationwebsiteSupplied view showing the subject, Contact, Owner, Description, Created at, Closed at, Reason and Priority
Powerfront
CRM form field configuration
View ContactSettings › General Settings › Dynamics 365 › Form ConfigurationwebsiteSupplied view showing First Name, Last Name, Email and Mobile Phone
Powerfront
CRM form field configuration
View Contact ConfigSettings › General Settings › SalesforcewebsiteBuilt-in view: Name, Email and Phone
Powerfront
Salesforce contacts
View Contact ConfigSettings › General Settings › Salesforce › Form ConfigurationwebsiteSupplied view showing Name, Email and Phone
Powerfront
CRM form field configuration
View Contact ConfigSettings › General Settings › Zendesk › Form ConfigurationwebsiteSupplied view showing Name, Email, Phone and Organization
Powerfront
CRM form field configuration
View Ticket ConfigSettings › General Settings › Zendesk › Form ConfigurationwebsiteSupplied view showing the subject, Status, Priority, Created, Updated, Description, Contact and Assignee
Powerfront
CRM form field configuration
Virtual Assistant Post Chat SurveySettings › Chat › Themes › General › SettingswebsiteNot set
Settings
Post-chat survey for web visitors
Visible option rowsSettings › Commerce › Product Cardswebsite1
Settings
Product card configuration and shopping actions
Visible rowsSettings › Commerce › Product Cards › Individual option appearancewebsite1 for a new rule; no rules configured initially
Settings
Product card configuration and shopping actions
Visitor CollisionsSettings › Floor › Floor Settings › LocaloperatorOn unless the website default is changed, until you save a local preference
SettingsManagerChatTop Stats
Live visitor and operator floor
Visitor ends the ChatSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
Visitor Filters (drag and drop)Settings › AI › FeatureswebsiteNot set: no visitor restriction
SettingsDeveloper
AI feature settings and change history
Visitor IP BlacklistSettings › General Settings › AdminwebsiteOff
Powerfront
Traffic Optimizer for visitor tracking
Visitor Message ColorSettings › Email › Email AccountschannelPale blue (#e8f8fb)
Powerfront
Email templates and ticket notifications
Visitor Message TemplateSettings › Chat › Transcript Email TemplateswebsiteNot set
Powerfront
Transcripts by email and print
Visitor Message TemplateSettings › Chat › Transcript Print TemplateswebsiteNot set
Powerfront
Transcripts by email and print
Visitor must agree to disclaimerSettings › Chat › Pre-Chat SurveywebsiteOff
Settings
Pre-chat survey for visitors
Visitor replySettings › Account › Setup SoundsoperatorOff
SettingsManagerChat
Operator notification sounds
Visitor requires assistanceSettings › Account › Setup SoundsoperatorOn
SettingsManagerChat
Operator notification sounds
VisitorsSettings › Chat › Avatar AnimationswebsiteUnknown
Settings
Avatar animation and reaction settings
VisitorsSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Visitors Must Have Same Skills as OperatorsSettings › Account › SkillsetswebsiteOff in the new-skill editor
SettingsEdit Operator Skills
Skillsets and skills-based routing
VoiceSettings › AI › FeatureswebsiteAlloy
SettingsDeveloper
Voice Autopilot call handling
VoiceSettings › AI › Featureswebsitealloy
SettingsDeveloper
Voice Autopilot connection setup
VoiceSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Voice AI FeatureSettings › Voice › Voice NumberschannelNone (Disable Voice AI)
Settings
Voice Autopilot connection setup
Voice Business Service Level (secs)Settings › Voice › General Settingswebsite0 seconds, disabled
Settings
Service levels and response timers
Voice Business Service Level (secs)Settings › Voice › General Settingswebsite0 seconds
Settings
Voice, video and live show reports
Voice OnlySettings › Chat › Chat Links › Visitor or OperatorwebsiteUnknown
Settings
Chat links
Voice OnlySettings › General Settings › Video Chat › VisitorwebsiteOff
Powerfront
Browser call controls and device settings
Voice OnlySettings › General Settings › Video Chat › OperatorwebsiteOff
Powerfront
Browser call controls and device settings
Voicemail End MessageSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Voicemail messages and follow-up
Voicemail End MessageSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Voicemail Greeting MessageSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Voicemail messages and follow-up
Voicemail Greeting MessageSettings › Voice › Voice Numbers › Music & GreetingswebsiteNot set
Settings
Telephone music and greetings
Warning MessageSettings › Chat › ThemeswebsitePlease reply to this message if you would like this conversation to continue.
Settings
Starting, ending and expiring chats
Watch Time Percentage to consider Video Feed completely watchedSettings › General Settings › Video Feedwebsite70 per cent
Powerfront
Video Feed for visitors
Weaviate Query TypeSettings › AI › FunctionswebsiteKeyword
SettingsDeveloper
Embedding models for knowledge search
Weaviate Query TypeSettings › AI › FunctionswebsiteKeyword
SettingsDeveloper
Knowledge Base connections for AI
Website Account EmailSettings › General Settings › WebsitewebsiteNot set
Settings
Website and regional settings
Website EmailSettings › General Settings › WebsitewebsiteNot set
Settings
Website and regional settings
Website ImageSettings › General Settings › WebsitewebsiteNot set: no website image selected
Settings
Image and font libraries
Website Lead EmailSettings › General Settings › LeadwebsiteNot set
Powerfront
Conversation lead capture and follow-up
WeChat Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
WeChat Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
WeChat Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
WEDSettings › General Settings › Integrations › Business HourschannelNot set on an unconfigured account; selected in a new account editor
Powerfront
Business hours and scheduling
WEDSettings › Text/SMS › Text/SMS Phone NumberschannelOff
Powerfront
Business hours and scheduling
Weight (%)Settings › AI › Featureswebsite0%; treated as a weight of one when calculating scores
SettingsDeveloper
AI conversation quality scoring
Welcome MessageSettings › Scheduling › Form CustomizationswebsiteNot set
SettingsScheduling
Business hours and scheduling
Welcome MessageSettings › General Settings › IntegrationschannelNot set
Powerfront
Viber messaging channel setup
Welcome messageSettings › Chat › Chat PanewebsiteNot set
Settings
Legacy chat pane settings
Welcome Message (No Operator Available)Settings › Bots › Virtual Assistant › TaskswebsiteNot set: uses the virtual assistant's offline welcome message if one is configured and welcome messages are enabled
Bot Trainer
Virtual Assistant task setup
Welcome Message (Operator Available)Settings › Bots › Virtual Assistant › TaskswebsiteNot set: uses the virtual assistant's online welcome message if one is configured and welcome messages are enabled
Bot Trainer
Virtual Assistant task setup
WFM Service Level Target (secs)Settings › General Settings › Integrations › messaging accountchannel0 seconds, use the website target
Powerfront
Service levels and response timers
WFM Service Level Target (secs)Settings › General Settings › Integrations › Service LevelschannelWebsite WFM target; the new WhatsApp or Messenger account editor uses 0 seconds if no website target is supplied
Powerfront
Messaging channel connections
WFM Service Level Target (secs)Settings › Text/SMS › Text/SMS Phone NumberschannelNot set: uses the website WFM service-level target, or 0 seconds if that is unset
Powerfront
SMS number and channel setup
WhatsApp Conversations This MonthSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
WhatsApp Conversations This WeekSettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
WhatsApp Conversations TodaySettings › General Settings › My StatswebsiteOff
Powerfront
Stats Bar and My Stats
Whatsapp Opt-In MappingSettings › General Settings › SalesforcewebsiteNot set
Powerfront
Contact opt-in and blocking
When collapsed showSettings › Chat › Alternate Click To Call Settings › Click to Call TabwebsiteNot set
Settings
Click to Call callback form
Whitelist DomainsSettings › General Settings › AdminwebsiteNot set: an empty list adds no website-domain restriction
Powerfront
Website domain checks for browser requests
Whitelist DomainsSettings › General Settings › AdminwebsiteNot set: no domain restriction
Powerfront
Traffic Optimizer for visitor tracking
Whitelist PhrasesSettings › General Settings › CensorshipwebsiteNot set
Powerfront
Censorship and abuse warnings
WidthSettings › Chat › Themes › Rich Content › Settingswebsite160 pixels in the card editor
Settings
Rich content in visitor chat
Words to ignoreSettings › General Settings › SentimentwebsiteNot set
Powerfront
Sentiment and emotion
Words with negative sentimentSettings › General Settings › SentimentwebsiteNot set
Powerfront
Sentiment and emotion
Words with positive sentimentSettings › General Settings › SentimentwebsiteNot set
Powerfront
Sentiment and emotion
Workplan scopeSettings › AI › FeatureswebsiteDisabled
SettingsDeveloper
AI conversation plans and task progress
World MapSettings › General Settings › Monitor ViewoperatorOn
Not specified
Monitor mode
Wrap Up Time Limit (secs)Settings › Voice › General Settingswebsite0 seconds, no timed wrap-up allowance
Settings
Telephone call recovery and wrap-up
XmasSettings › Floor › Floor SettingswebsiteOn
SettingsManagerChatTop Stats
Festive floor themes