Operator console & floor
INSIDE console
Choose your website and channel, then open the work areas available to your account.
Operator availability status
Set your availability for permitted work and see when capacity or channel controls restrict it.
Wind Down for operators
Stop receiving new automatic work while you finish your current conversations and select a reason.
Automatic logout after inactivity
Respond to inactivity warnings and become unavailable before ending your console session.
Console connection and recovery
Understand console connection messages and recover your workspace after a connection or session interruption.
Live visitor and operator floor
View live visitors and operators on the floor and open a person to inspect their activity or conversation.
Floor search and filters
Filter the live floor, search the visitors already loaded and revisit your prior engagements on mobile.
Floor scenes and industry settings
Choose the shared floor scene and use labels and imagery that suit your website.
Floor rendering and animation performance
Adjust floor rendering and animation preferences to suit your computer.
Floor avatar indicators
Read avatar colours, badges and timers to understand visitor activity and operator availability.
My Look operator avatar choices
Choose your operator avatar's appearance from the looks available to your account and website.
Avatar animation and reaction settings
Choose the avatar reaction buttons available to operators and visitors in configured 3D chat experiences.
Chat tray
Keep your active conversations visible and spot unread messages, queued work and response timers while you work.
Current Chat workspace and panels
Switch between a visitor's conversations and arrange the reply, information and supporting panels around your work.
Operator replies and comments
Write visitor replies or internal comments, insert reusable content and check the outcome of sending.
History and message inspection
Read earlier conversation messages, return to unread work and inspect email content without losing your place.
Visitor and conversation information panels
Check customer, visit and conversation information beside the active chat and open supporting tools when needed.
Operator notifications and alerts
Notice new messages, visitor activity and follow-up alerts through console popups, desktop notifications and floor bubbles.
Incoming chats and calls
Accept or decline incoming work before its countdown ends and check whether assignment succeeded.
Operator notification sounds
Choose which events you hear, select their sounds and adjust notification volume for the current website.
Teams Overview and Manager Mode
Review team and operator workload in Teams Overview and use the optional Manager Mode floor to spot work needing attention.
Stats Bar and My Stats
Keep selected live website indicators visible on the floor and check your personal results in My Stats.
Monitor mode
Rotate live visitor, sales and service information on a fullscreen operational display.
Console keyboard shortcuts
Use keyboard navigation and website shortcuts to open conversation tools, insert saved responses or act on suggestions.
Dark mode for the console
Choose a darker console appearance for your own desktop or mobile workspace.
Festive floor themes
Show optional seasonal floor decorations and avatar accessories around supported celebrations.
Release updates and console help
Open product updates and help in the console, with a guided tour of the desktop workspace.
Academy coaching and message feedback
Read coaching comments beside the messages they refer to and mark your feedback as read.
Business Feed message highlights
Highlight visitor message excerpts with business subjects and send them to configured email recipients.
Calendar appointments and reminders
See your appointments and note reminders together and open the customer work they relate to.
Mobile console
Handle conversations, browse the floor and check customer context using the mobile console's touch controls.
INSIDE Store App for mobile
Use the native Store App to host the mobile console and connect incoming-work notifications to your device.