Live visitor and operator floor
View live visitors and operators on the floor and open a person to inspect their activity or conversation.
What it is
The floor shows visitors and operators as moving avatars. Their position and indicators help you see activity and find people who need attention. Select a person to open their details and available conversation actions.
Who uses it and why
- Operators watch live activity and open visitors or conversations.
- Supervisors inspect activity across the visible floor and check operator states.
Where to find it
The floor is the main visual area of the console. On mobile, use the Floor tab. Where available, World Map shows visitors by their location information.
The Chat, Manager, Settings or Stats Bar role grants access to display preferences in Settings › Floor › Floor Settings.
How it works
- Check your current website and channel.
- Point to an avatar to see available visitor information or a conversation preview.
- Select the visitor to open their details and conversation, where available.
- Use the selected person's controls for permitted actions.
The floor updates as visitor activity, conversations and operator status change. Selecting a visitor also loads further information for that person.
Desktop supports pointer and drag interactions with floor avatars. Opening a person and choosing an explicit conversation action is the clearest way to check what work you are about to handle.
In World Map, point to a plotted visitor to see their information. This view uses location data rather than the positions in the illustrated floor scene.
Configure it
Open Settings › Floor › Floor Settings to change your Local display options, then save. Ask Powerfront to change shared defaults. The Settings role grants access to the floor's industry scene in Settings › Floor › Industry Type.
Use Visitor Collisions to change how avatars avoid obstacles where the renderer supports it. Use floor filters when you need fewer visitors on screen.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Visitor Collisions | Settings › Floor › Floor Settings › Local | operator | On unless the website default is changed, until you save a local preference | Settings role, Manager role, Chat role, Top Stats role | Changes whether floor avatars avoid overlapping scene objects and other avatars where supported. |
Limits and good to know
- Positions in the floor illustration represent activity in the scene, not physical visitor locations.
- A visitor leaving or losing their connection can change or remove their floor representation.
- Selecting a person does not itself send a message or grant conversation permissions.
- Remove From Floor asks for confirmation and removes the floor representation. Use the conversation's own controls when you intend to end a conversation.
- Floor presence is not a complete historical customer list. Search and history provide other ways to find people.
Depends on and works with
+5 more · this feature uses
- Floor avatar indicatorsEnhances
Avatar indicators help you interpret activity and status.
- Console connection and recoveryRequires
Current floor updates depend on the live console connection.
- Starting, ending and expiring chatsEnhances
Conversation controls let you engage a selected visitor when permitted.
- Website, channel and subsite accessConfigured by
Website and channel access determine which floor contexts you can open.
- DepartmentsConfigured by
Channel conditions and managed-channel settings determine floor membership and visibility.
+6 more · used by
- Postponing conversationsEnhances
Bringing work back to the floor can clear its postponement before the selected time.
- Operator remindersEnhances
Reminder processing can bring the visitor back to an eligible operator floor.
- Visitor event alerts for operatorsEnhances
Bring to Floor changes visitor visibility on the floor.
- Task notes and operator remindersEnhances
A due reminder can restore a visitor to the responsible operator's floor.
- Address book and contact actionsEnhances
Open an available contact on the floor.
- Labs, demo and testing tools · managed by PowerfrontRelated
Floor demonstration tools display simulated visitors and activity on the operator floor.
View all connections as a list
This feature uses
- Visitor activity and availabilityRequires
Visitor presence and activity supply the live floor state.
- Live visitors on the floorRequires
Website and channel visitor lists determine which people are loaded.
- Visitor locationEnhances
World Map uses visitor location information.
- Visitor search and filtersRelated
Use visitor search to find people outside the currently loaded floor.
- Visitor and conversation information panelsEnhances
Visitor context panels provide more detail for the selected person.
- Floor search and filtersEnhances
Filters and search narrow the visible floor.
- Floor scenes and industry settingsConfigured by
The website layout determines the floor scene and positions.
- Floor rendering and animation performanceConfigured by
Rendering preferences affect animation and responsiveness.
- Floor avatar indicatorsEnhances
Avatar indicators help you interpret activity and status.
- Console connection and recoveryRequires
Current floor updates depend on the live console connection.
- Starting, ending and expiring chatsEnhances
Conversation controls let you engage a selected visitor when permitted.
- Website, channel and subsite accessConfigured by
Website and channel access determine which floor contexts you can open.
- DepartmentsConfigured by
Channel conditions and managed-channel settings determine floor membership and visibility.
Used by
- Live visitors on the floorEnhances
The live floor presents visitors and their current context.
- Favourite visitorsEnhances
A live favourite visitor can be brought to or removed from your floor.
- Floor search and filtersRequires
Desktop filters act on the visitors loaded on the floor.
- Floor scenes and industry settingsRelated
The selected industry scene appears on the live floor.
- Floor rendering and animation performanceRelated
Use the floor article to distinguish drawing performance from live visitor updates.
- Floor avatar indicatorsRequires
Avatar indicators are drawn on the floor.
- Operator notifications and alertsEnhances
Floor bubbles are attached to visitors in the live floor view.
- Taking and pinning conversationsRelated
Bringing a visitor to the floor changes visibility separately from taking ownership.
- Postponing conversationsEnhances
Bringing work back to the floor can clear its postponement before the selected time.
- Operator remindersEnhances
Reminder processing can bring the visitor back to an eligible operator floor.
- Visitor event alerts for operatorsEnhances
Bring to Floor changes visitor visibility on the floor.
- Task notes and operator remindersEnhances
A due reminder can restore a visitor to the responsible operator's floor.
- Address book and contact actionsEnhances
Open an available contact on the floor.
- Labs, demo and testing tools · managed by PowerfrontRelated
Floor demonstration tools display simulated visitors and activity on the operator floor.
FAQ and troubleshooting
Why is a visitor missing from the floor?
Check the website, channel and floor filters. The visitor may also have left, disconnected or been removed from the floor.
Does the position tell me where the visitor lives?
No. Use World Map and visitor location details for location information.
Why do avatars move when I select someone?
The illustrated floor arranges people and interactions within its layout. This movement is part of the display.
Will Remove From Floor end the chat?
It is a floor action. Use the conversation's end or resolution controls to finish the conversation.