Floor avatar indicators

What it is

Avatar colours, icons and counters add context to the floor. They show visitor activity, conversation state and operator availability. Open the person or conversation to check the details behind an indicator.

Who uses it and why

Operators use indicators to spot activity and conversations needing attention.
Supervisors use operator state indicators to understand availability and cover.

Where to find it

Indicators appear on floor avatars and, where enabled, in the 3D scene within a conversation. The Chat, Manager, Settings or Stats Bar role grants access to Settings › Floor › Floor Settings to change the indicators shown in your Local view.

How it works

Visitor appearance distinguishes new, returning and logged-in visitors and opportunities. Badges and nearby icons can add further information:

Indicator	Information it adds
Basket or other held item	Tracked items associated with the visitor.
Purchase activity	A tracked purchase event.
Suitcase	The visitor is treated as international under the local-country settings.
Star	The visitor is a favourite.
VIP or custom badge	VIP status or a configured visitor flag.
Referrer logo	Available information about where the visitor came from.
Platform icon	The conversation's communication platform.
Response counter	Time associated with the conversation's reply activity.

In the standard operator appearance, green indicates available, grey indicates unavailable, yellow or orange indicates winding down and red indicates limited. Branding and renderer choices can change how these states look. Check Status for the current state.

The 3D conversation scene can show visitor, operator and bot participants and their activity. VIP and custom flags can use badge positions; a subsite badge appears only when a position is free.

Configure it

Open Floor Settings, change the relevant Local switches and save. You can control names, referrer logos, custom tags, company information and response timers, among other display options.

Ask Powerfront to change shared defaults, Enable Suitcase, Use Auto VIP or Use Inside scores. The Settings role grants access to Select Local Countries. Select Local Countries determines which locations count as local for the international display. Enable Suitcase controls the suitcase cue.

Settings

Setting	Where	Applies to	Default	Who can change it	What it does
Show Names Above Visitors and Operators	Settings › Floor › Floor Settings › Local	operator	On unless the website default is changed, until you save a local preference	Settings role, Manager role, Chat role, Top Stats role	Shows names above floor avatars in your local view.
Show Search Engine Bots	Settings › Floor › Floor Settings › Local	operator	On unless the website default is changed, until you save a local preference	Settings role, Manager role, Chat role, Top Stats role	Includes recognised search-engine bots in your local floor view.
Show Opportunity Visitors	Settings › Floor › Floor Settings › Local	operator	On unless the website default is changed, until you save a local preference	Settings role, Manager role, Chat role, Top Stats role	Shows opportunity visitors in your local floor view.
Show Referrer Logos	Settings › Floor › Floor Settings › Local	operator	On unless the website default is changed, until you save a local preference	Settings role, Manager role, Chat role, Top Stats role	Displays available referrer logos on the floor.
Show Custom Tags	Settings › Floor › Floor Settings › Local	operator	Unknown	Settings role, Manager role, Chat role, Top Stats role	Displays configured custom visitor tags.
Show Company Above Visitors	Settings › Floor › Floor Settings › Local	operator	On unless the website default is changed, until you save a local preference	Settings role, Manager role, Chat role, Top Stats role	Shows available company information above visitor avatars.
Show Chat Timer	Settings › Floor › Floor Settings › Local	operator	On unless the website default is changed, until you save a local preference	Settings role, Manager role, Chat role, Top Stats role	Shows the chat response counter in your local view.
Show Visitor Response Timer	Settings › Floor › Floor Settings › Local	operator	On in the floor when unset; the editor shows Off when no value is saved	Settings role, Manager role, Chat role, Top Stats role	Shows the visitor response counter in your local view.
Enable Suitcase	Settings › Floor › Floor Settings	website	On	Settings role, Manager role, Chat role, Top Stats role	Allows the suitcase indicator for visitors treated as international.
Select Local Countries	Settings › Floor › Floor Settings	website	Not set	Settings role, Manager role, Chat role, Top Stats role	Defines the countries treated as local for the suitcase and international display. When unset, no additional local countries are selected.
Use Auto VIP	Settings › Floor › Floor Settings	website	On	Settings role, Manager role, Chat role, Top Stats role	Enables the standard automatic VIP feature unless the website disables it.
Use Inside scores	Settings › Floor › Floor Settings	website	On	Settings role, Manager role, Chat role, Top Stats role	Enables the standard visitor scores used for floor signals unless the website disables them.

Limits and good to know

A hidden indicator does not mean the underlying visitor information is absent.
A drawn expression or sentiment cue is an interpretation of available signals, not a confirmed statement about the person's feelings.
Cart and purchase indicators depend on tracked commerce data.
Opportunity, VIP and favourite indicators have different meanings. Do not treat them as interchangeable.
The same colour can mean different things for a visitor and an operator. Read it in context.
Floor filters and display preferences can hide people or signals that another operator can see.

Depends on and works with

RequiresConfigured byEnhances

+7 more · this feature uses

Basket trackingEnhances
Basket tracking supplies held-item and basket signals.
Purchase tracking and sales totalsEnhances
Completed purchases supply sale activity signals.
Sentiment and emotionEnhances
Sentiment information can affect visitor appearance.
Chat trayRelated
The chat tray also shows conversation attention timers outside the floor.
SubsitesEnhances
Subsite badges can appear in the 3D conversation scene when badge positions are free.
Floor scenes and industry settingsConfigured by
Cart Type selects Basket, Document or Ticket for the held-item indicator.
Floor rendering and animation performanceConfigured by
Rendering preferences affect the avatar presentation and whether operator 3D scenes are shown.

View all connections as a list

This feature uses

Live visitor and operator floorRequires
Avatar indicators are drawn on the floor.
Operator availability statusEnhances
Operator availability determines operator state indicators.
Wind Down for operatorsEnhances
Manual wind-down has a distinct operator appearance.
Visits and returning visitorsEnhances
Visit history supplies returning-visitor status.
Visitor locationConfigured by
Visitor location and local countries determine international indicators.
Visitor referrers and campaignsEnhances
Referrer information supplies referrer logos.
Visitor flags and custom scoresConfigured by
Flag definitions choose the icons and custom looks used for visitor status cues.
Favourite visitorsEnhances
Favourite status supplies the star indicator.
Basket trackingEnhances
Basket tracking supplies held-item and basket signals.
Purchase tracking and sales totalsEnhances
Completed purchases supply sale activity signals.
Sentiment and emotionEnhances
Sentiment information can affect visitor appearance.
Chat trayRelated
The chat tray also shows conversation attention timers outside the floor.
SubsitesEnhances
Subsite badges can appear in the 3D conversation scene when badge positions are free.
Floor scenes and industry settingsConfigured by
Cart Type selects Basket, Document or Ticket for the held-item indicator.
Floor rendering and animation performanceConfigured by
Rendering preferences affect the avatar presentation and whether operator 3D scenes are shown.

Used by

Visits and returning visitorsEnhances
Floor badges and visitor appearance communicate returning status to operators.
Visitor locationConfigured by
Floor indicator settings control local-country choices and the suitcase cue for international visitors.
Visitor referrers and campaignsConfigured by
Show Referrer Logos controls whether recognised referrer logos appear on the floor.
Visitor flags and custom scoresEnhances
Flags can affect visitor indicators and appearance on the floor.
Visitor activity and availabilityEnhances
Floor appearance communicates active and inactive visitor state.
Live visitor and operator floorEnhances
Avatar indicators help you interpret activity and status.
Chat trayConfigured by
The local timer switches in Floor Settings control the ordinary chat and visitor response timers.
Sentiment and emotionEnhances
Visitor avatars display sentiment cues on the floor.

FAQ and troubleshooting

Why can my colleague see names or badges that I cannot?

Compare your Local options in Floor Settings. Your floor filters and available visitor information can also differ.

Why is a visitor carrying a document instead of a basket?

The website's Cart Type can use Document or Ticket instead of Basket.

Why does a local visitor show a suitcase?

Check their available location information and ask someone with the Settings role to review the shared Select Local Countries list. The cue depends on that classification.

Why does a subsite badge disappear in the 3D scene?

VIP and custom badges can occupy the available positions. The subsite badge needs a free position.

Does a red operator mean they selected a break?

In the standard display, red indicates Limited. Check Status; manual wind-down is a separate state.