Live show broadcasting
Broadcast a live show with hosts and viewers, including visitors accompanied by an advisor.
What it is
A live broadcast brings hosts and viewers into the prepared show. Hosts control when the show starts, pauses and ends. An advisor can accompany a visitor from a one-to-one browser call and help them attend.
Who uses it and why
- Operators host shows or invite their current visitor to attend with them.
- Supervisors with Live Shows access can join as hosts and help run a show.
- Administrators ask Powerfront to set account capacity and use the Settings role to manage operator permissions.
- Visitors join independently or accept an advisor's invitation.
Where to find it
With the Live Shows role, open a show from Settings › Live Shows › Shows. The host console includes Showcase, Questions, Answered and Participants, with Hosts and Attendees lists.
Powerfront manages account capacity at Settings › Live Shows › Accounts.
How it works
- Open the prepared show to enter PRE-SHOW. Opening the show creates or joins its live broadcast session.
- Check host camera and microphone states, then use Press Play to Start Show to begin broadcasting.
- Use Pause Show to pause and the play control to resume. Hosts can change the focused host and their broadcast audio or video.
- Use End Show to finish the broadcast for everyone. Leave Show leaves your own attendance and is a separate action.
Hosts present the show; viewers attend. An operator in a one-to-one browser call acts as an advisor and can send their visitor an invitation. The visitor can accept or decline, and the attendance keeps the advisor and visitor associated. Rejoin handling can restore an existing participant while the show remains available.
The account checks its limits before admitting a new show, host or viewer. An existing participant who is still recognised as active can reconnect without being treated as a new admission.
Configure it
Ask Powerfront to configure and enable the streaming account, set Max Streams, Max Streamers and Max Viewers, and confirm the agreed capacity. Ask Powerfront to enable Show Total Viewers if visitors should see the count.
Use the Settings role to manage operator Live Shows access. Prepare the show and account selection before opening it. For advisor-assisted attendance, first establish the one-to-one browser call with the visitor.
Settings
| Setting | Where | Applies to | Default | Who can change it | What it does |
|---|---|---|---|---|---|
| Show Total Viewers | Settings › Live Shows › Accounts › Default Show Settings | website | Off | Powerfront | Displays the live viewer count in the show experience. |
| Max Streams | Settings › Live Shows › Accounts › Stream Limits | website | 0 streams; no shows can open | Powerfront | Limits simultaneous live shows on this account. Powerfront must set a positive capacity before shows can open. |
| Max Streamers | Settings › Live Shows › Accounts › Stream Limits | website | 0 hosts; no hosts can join | Powerfront | Limits hosts admitted to a show on this account. Powerfront must set a positive capacity before hosts can join. |
| Max Viewers | Settings › Live Shows › Accounts › Stream Limits | website | 2 viewers | Powerfront | Limits viewers admitted to a show. A non-positive value resolves to two, and values above 5,000 are capped at 5,000. |
Permissions
| Permission | Lets you |
|---|---|
| Live Shows | Manage and host live shows and use their host controls. |
Limits and good to know
- A viewer limit of zero or less becomes two. It does not mean unlimited. The supported account ceiling is 5,000 viewers.
- Host and simultaneous-show limits depend on the configured account.
- A participant who stops sending activity for more than 60 seconds is eligible for disconnection.
- A show with no active host for more than five minutes is eligible to end automatically.
- A visitor currently attending with an advisor cannot switch to another tab as a separate connected attendance.
Depends on and works with
View all connections as a list
This feature uses
- Roles and permissionsConfigured by
The Live Shows role controls host and management access.
- Browser video and audio callsEnhances
An operator already in a one-to-one browser call can accompany a visitor as an advisor.
- Live show setup and schedulingRequires
A broadcast uses a prepared show and an enabled streaming account.
- Live show Showcase and product interactionsEnhances
Hosts feature Showcase content during the broadcast.
- Live show questions and moderationEnhances
Questions and moderation use the participant's host, advisor or viewer role.
- Live show recordings and publishingEnhances
Recording can retain a broadcast for later publication and replay.
- Past show attendance and activityRelated
Use Past Shows reports to review broadcast attendance and engagement.
Used by
- Monitor modeConflicts
Leave a live show before starting monitor mode.
- Live show setup and schedulingEnhances
The prepared show is opened and run as a live broadcast.
- Live show Showcase and product interactionsEnhances
An active broadcast lets hosts feature Showcase items for connected viewers.
- Live show questions and moderationRequires
Host, advisor and viewer roles determine question and moderation actions in a live broadcast.
- Live show RSVP, reminders and follow-upEnhances
Broadcast attendance provides the viewers and advisors used for post-show follow-up.
- Live show recordings and publishingRequires
A live broadcast supplies the material to record.
- Past show attendance and activityRequires
Broadcast participation supplies attendance and connection activity.
- Purchase tracking and sales totalsEnhances
Live-show attendance can add a show association to a tracked purchase.
FAQ and troubleshooting
Why can I not open another show?
The account may have reached Max Streams. End an unused broadcast or ask Powerfront to confirm the account's capacity.
Why can a visitor not join?
Check the show state, access details and viewer limit. The visitor also needs to complete any required join form.
Does leaving the show end it for everyone?
Leave Show and End Show are separate actions. Use End Show when you intend to finish the broadcast for everyone.
Why did the show close after all hosts disconnected?
INSIDE checks for abandoned broadcasts. No active host for more than five minutes makes the show eligible to close.
Can my visitor decline an advisor invitation?
Yes. Advisor-assisted attendance asks the visitor to accept or decline.